STRENGTH

I am a highly spirited self-starter and a committed person and thus, pushing of envelopes in search of excellence has always been my life-long vocation. Moreover, I am eager and willing to commit myself to improve my existing skills, as well as to explore and acquire new skills. In the college level, I was in the student representative council (SRC) which made me more independent and could be multitasking. I am also blessed with excellent interpersonal, communications, and negotiation skills.

Education

Education
Aug 2014

Bachelor in Business Administration (Major In International Business)

International University College of Technology Twintech
  • CGPA: 3.72/4.00
Apr 2011

Diploma In Accountancy

Kolej ASA
  • CGPA : 3.55/4.00

Work History

Work History
Nov 2012 - Feb 2013

Executive - Customer Service

SCICOM (M) Sdn Bhd

• I have managed to develop good telecommunication skills.
• I have managed to increase the level of my confidence to deal with customers.

May 2014 - Aug 2014

Marketing Department

Mory-TNTE Mondial Express (Intern)

• I have managed to obtain valuable knowledge of national and international import/export legislation and effectively troubleshoot any issues that arise in international freight transportation.
• I am able to efficiently evaluate the costs of transportation, services and inventory within any budget or distribution strategy.
• I have learnt the technical details relating to international transportation, such as customs regulations and any necessary documents.
• I have built relationships with Logistics mediators and worked closely with liners and carriers to ensure the organizations freight are at its most competitive.
• I have got hands on experience in handling field work in relation to Oil and Gas cargo movements.

Nov 2015 - Present

Client Care Executive

Scope International (M) Sdn Bhd (Standard Chartered Bank) 

• Assist customer in fulfillment of their transaction or servicing request via telephone.
• Achieve first call resolution in all customer interaction, where possible.
• Promote the use of automated channels and its benefits to customers.
• Acquire new business by proactive tag on & generate new sales opportunities.
• Leverage on continuous improvement journey by proposing & giving suggestions/recommendation on workflow implementation & productivity Improvements.

Language

English                  : Fluent / Writing

Malay                     : Fluent / Writing

Tamil                      : Good

Miscellaneous

Expected Salary  : RM 3,000 (NEG)

Activities & Certifications

  • Vice President in Student Representative Council (SRC) in Kolej ASA and been very active in Kolej activities.
  • Organize Students Open Day (Kolej ASA)
  • Library Hunt, Badminton & Bowling Tournament (Kolej ASA)
  • General Certificate of Education Examination
  • UBS (SAGE)
  • Microsoft Word, Excel, Power Point, Access, Front Page (2000)