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Work experience

Sep 2008Present

Help Desk Agent II

Siemens
  • Escalate cases as needed
  • Troubleshoot customer’s hardware, software issues
  • Try to resolve issues and dispatch cases if needed
  • Unlock and reset AD accounts, passwords
Sep 2005Present

PC Technician / Web Developer

Freeform Designs, LLC
  • Upload pictures to the site
  • Ensure website is up and running
  • Make sure it is updated regularly
  • Repair any computer problems
Sep 2005Sep 2007

IT Operations & Desktop Support

University of Toledo
  • Remove software & viruses from student & faculty machines
  • Assist students & faculty with hardware problems
  • Assist students & faculty with network issues and credentials
  • Create trouble tickets and send to appropriate queue

Education

Aug 2006Dec 2008

Associates Degree of Digital Imaging & Web Design

University of Toledo

Skills

Windows 7
Microsoft Office
I am proficient in Microsoft Office 2003, 2007, 2010, and Office 2008 for Mac.
Web Development
Apple OSX
Adobe Creative Suite

Certifications

Diversity Management

University of Toledo

References

Available upon request.