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Personal Info

Date of Birth & Place :

08/08/1982  UAE , Abu Dhabi

Nationality: Sudanese 

Visa status:Employment Visa

Address: UAE,Sharjah- Al Taawun

Marital Status: Married

 D/L : UAE Valid Driving License


Obtain the pinnacle of success mainly due to my hard work, diligence and an unparallel level of
confidence. That, I believe is the key towards every challenging avenue.
• Well organized, self starter, multi skilled, career minded with strong analytical skills, result oriented,
enthusiastic and self motivated.
• Excellent communication and correspondence skills
• Team player, proactive, self-motivated and independent worker

Work History


Executive Secretary & HR Coordinator

Dubai International Driving Center (Drive Dubai ) - Semi Goverment

- Carrying out various administrative function supporting DIDC Manager  that are highly 
confidential and sensitive. 

-Planning scheduling meetings and Calendar Management Drafting Letters, Memos and Circulars .

-Assume responsibility for HR department Screening, Vacancies posting,hiring tests Shortlisting candidates and selection process, interviewing, drafting Offer Letters on boarding, personnel files & records.

-processing complete health insurance for employees and dependents .

--Liaison with PRO  issuing Employment Visa/Renewal/Cancelation&dealing with the governmental authorizations DNRD,MOL,RTA,DCD, and others.

- Dealing with the suppliers from A to Z.

-Managing Instructors RTA Permit (Tasreeh) New/Renewal and coordinating with RTA to get the practical/theory test appointment for the new instructors



Customer Service Executive

Future Card Industries U.A.E – Sharjah

- Led customers orders processing through production to the shipping. Managed Middle east & North Africa region major and biggest Banking, Telecom orders & maintain existing key client accounts to ensure increased sales revenue and increased profitability whilst ensuring client retention & satisfaction.

-Work with the technical, design and costing departments in order to offer existing and prospective clients innovative product and business solutions

Professional achievements:

Processed 3 Million AED orders monthly and achieved the Target. Implemented new production process that decreased production time for Banking cards personalization from 3 working days to 24H delivery , Resulting in a savings of 100,000 AED Monthly .


Sales Executive


- Acting Floor in-charge Headed and redirected customer complaints Technical and billing disputes and dealing with all escalated complaints and inquiries efficiently and effectively,achieving highest level of customer satisfaction .

-Selling & Promoting products/services (Mobile plans, internet connectivity, SIM cards, fixed line)

Professional achievements:.

- Earned Excellence Award as (DU Certified Sales Executive) 2012.

- Earned Excellence Award as (DU Certified Customer Care Agent) – 2011.


Office Manager & Admin officer

Kawleen International for Trading Co. Ltd

- Planned and managed day to day operations for the general Manager Office.

-Executed team administrative affairs &Translation

--Manage Import operations communicating and coordinating with the suppliers &Banks, Tracking of Shipments, preparation of customs clearing documents and follow up With the Customs Clearing Agents.

- Assigned to find prospective vendors Within Building Materials Industry .

- Responsible for General Manger petty expenses.



Information Technology 

Jordanian Sudanese College for Since & Technology (JSCST)

Graduated with Three years Diploma in Information Technology Specialized in (Accounting & Administration) Attested.

Mar 2016

Business administration

Open University of Sudan (OUS)

Last Semester

Training & Courses

APTECH computer Education, 2007

  • (MCSE) Microsoft certified system engineer .


  • Systems knowledge - proficiency in all MS Office programs Microsoft Office ,CRM Sible,  ERP, BSCS, WINCASH,Payment Gateway,E-Serv,VB,Oracle.
  •  Communication - Dealing  with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions.
  •  Problem solving - Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, and high level of quality.


-  Arabic Mother tongue 

- English Fluent 

Core Competencies

Attention to detail and high level of accuracy

Decision maker

Adept/ Proficient in PC

Genuine team player

Deadline - Oriented

Problem solving 

Goal Oriented