Over 10 years of global experience in Industries such as Telecommunications, Financial Services, and Corporate Real Estate.
From last 5 years at SNL Financial lead Space management function and provided solutions to workforce demands towards space and fulfilled business need. Preparing and managing performance metrics, score cards, dashboards and advance analysis to provide actionable insights that helps in decision making support to executives. Using CAFM/IWMS to gain seat sharing and saving $ amount per seat/employee basis on global portfolio. Supported (CAPEX/OPEX) budget and gained diversified experiences in financial analysis & ERM.
Prior to SNL I worked with Zong CMPAK (China Mobile) as a workforce management professional tasked on preparing and managing rosters of 1000 plus employees for customer services centers. Used advanced forecasting techniques for predicting call traffic such as Erlang B and C for managing the company’s service levels and scheduling resources. Handling MIS and doing workforce planning for CC domain with HR support.
Prior to CMPAK Zong I worked with Ufone (Etisalat) as analytic and reporting professional for 3 and half years. In R&A division I mastered in preparing CC KPIs, Intensives, trends and variance Insights. Used MS Excel (& Macros) for creating these business critical reports & analysis.