Ursula Gilleran

Ursula Gilleran


Motivated, enthusiastic business professional with 10 years administration experience in a multinational PLC including Executive Assistant role and Business Support Manager supporting approx. 100 associates. Skilled multitasker with superb communication, interpersonal and rapport building skills. Proficient correspondence, diary and project management experience, organisation of meetings/conferences. Dealt with highly confidential information and documentation with discretion.

Work experience

Work experience
May 2011 - Present

Office Manager

The Central Bank of Ireland

The role of Office Manager falls within the Operations Unit in the Banking Supervision Division. This division is responsible for supervising regulated financial institutions within Ireland. Through a coordinated approach, this unit provides important administrative support in response to change, human resource and training requirements, communications, project management and other business needs. Other key functions include administering cross-border applications, CRO and licensing notifications, budget and record management.My duties include:• Ensuring work completed by the Operations Team is delivered accurately, efficiently and in a cost effective manner.• Implementing policies and processes throughout the division and ensuring that these are regularly reviewed. • Assisting with the divisions’ talent management, succession planning, recruitment and resourcing needs.• Marrying the recruitment needs of the division with the mobility requests from staff whilst maintaining an acceptable level of turnover and career development opportunities.• Identifying and mitigating Operational Risks within the division whilst making appropriate Business Continuity plans should an incident occur.

Feb 2011 - Apr 2011

Recruitment Co-ordinator

Collins McNicholas

I worked for a brief period in Collins McNicholas, Athlone. Collins McNicholas is a Recruitment and HR Service Consultancy which focuses on quality, not quantity. Collins McNicholas has over 21 years experience in sourcing executive, professional and administrative personnel for its growing client base with continued success. • Providing administrative support to the recruitment consultants so they could focus their attention on providing excellent service to our candidates and clients. • Reviewing incoming CV’s and distributing to the most appropriate recruitment consultant. • Managing the vacancy and candidate records to ensure all information is accurate and up to date.• Identifying and compiling information for the development of a microsite for a large recruitment campaign. • Creating advertisements for publication in local newspapers to attract candidates and increase brand awareness.

Aug 2001 - Nov 2010

Business Support Manager

Bank of America

·Completed a diverse range of administrative functions in a division which comprised of 100 employees, and several different business units.Tasks included budget, security and compliance controls and internal audits

·Project management, to ensure collaboration and clear communication between the team and business units to guarantee all key tasks were completed to aid the successful implementation of several significant projects

·Supported the Senior Leadership Team in Ireland by arranging bank wide events such as on-site and off-site meetings, social events, fundraisers and road shows including presentation decks and handouts


·Launched the online laser card payment facility to our customers

·Successfully migrated our entire Irish Loan portfolio from an obsolete platform

·Nominated as EMEA Associate Representative for Ireland by peers for a five year term

·Developed and tested business recovery processes, thus ensuring the business can continue to service customers, in the event of a natural disaster or pandemic situation

Nov 2006 - Aug 2005

Customer Relationship Manager

Bank of America

·Managed team performance and administration during the absence of the team manager

·Administered performance appraisals, disciplinary procedures and absence management requirements


·Received a minimum rating of ‘Exceeds Expectations’ and on all management cover evaluations

·Improved team performance from 42nd position to 2nd position within one month

·Recognised for implementing 20 process improvements within a 12 month period

·Nominated for the global Francis X. Norton award to recognise external commitment to the community

Aug 2001 - Jul 2005

Executive Assistant to Chief Operating Officer

Bank of America

·Managed the daily diary and workflow of the Chief Operating Officer and visiting directors

·Organised travel, accommodation and foreign currency for the director and other executives

·Monthly expense management and reporting to ensure maximum benefit with minimum cost

·Dealt with highly confidential documentation with discretion, tactfully escalating issues as appropriate

·Attended meetings on behalf of the director providing updates as requested

·Responded to correspondence from customers on behalf of the director ensuring accuracy and quality


·Promoted within this role

·Successful secured a place on the first Personal Development Programme, aimed at developing top talent

Mar 2000 - Jun 2001

College Administrator

The Commercial Academy

·Solely responsible for the day-to-day running of this busy college office which included the ordering of examination papers, appointing exam supervisors, returning completed examination papers, updating result records, sustaining sufficient stationary supplies etc

·Designed advertisements for The Academy, produced the college prospectus and additional literature for each individual course

·Accountable for the receipting of rent and course fees, issued invoices and statements and ensured account records were updated on a daily basis

Jan 2000 - Jun 2001

Typewriting and Information Technology Instructor

The Commercial Academy

·Devised all class material including visual aids, handouts and exercises for teaching typewriting and information technology

·Corrected and graded assignments and projects and ensured an accurate record was kept of attendance, punctuality and results of students

·Ensured the recommended examination syllabus had been completed

·Oversaw all examinations to ensure they were conducted in accordance with the examination board regulations


·Originally hired to facilitate evening classes, quickly progressed to facilitating day classes

·Achieved a ‘first time’ pass rate for all my students of 98% with 80% achievingdistinctions

·Awarded the ECDL Test Centre Staff Training Certificate

·All my work has been audited by ECDL and has passed their rigorous inspection

Jan 2000 - Jun 2001

Teaching Practice Assessor

The Commercial Academy

·Inspected and graded the teacher trainers’ preparation, suitability of material, record keeping and lesson plans

·Evaluated teacher trainers’ presentations and teaching methods, during lectures

·Gave encouragement, advice and constructive critique, when appropriate


1999 - Present

Teaching Fellowship

The Commercial Academy

Accredited by the National Council for Vocational Qualification

Master Microsoft Office User Specialist Instructor

Accredited by Microsoft

Teaching Certificate in Typewriting

Accredited by the Department of Education

Advanced Office Information Systems

Accredited by Pitman Training

Sep 2008 - Oct 2011

Bachelor of Arts

National College of Ireland

This degree has equipped me with the knowledge, skills and competence expected of human resource professionals. It is based on the current, leading edge thinking in the human resource field. I have gained a thorough understanding of the wider contribution which HR makes to organisational success.

Result: 2:1 Merit




Touch Typing

Teaching Certificate in Typewriting Accredited by the Department of Education 70 -75 wpm

Social Media - LinkedIn, Facebook, Twitter

Microsoft Office Suite

Master Microsoft Office User Specialist Instructor awarded in 2001 Accredited by Microsoft