Motivated, enthusiastic business professional with 10 years administration experience in a multinational PLC including Executive Assistant role and Business Support Manager supporting approx. 100 associates. Skilled multitasker with superb communication, interpersonal and rapport building skills. Proficient correspondence, diary and project management experience, organisation of meetings/conferences. Dealt with highly confidential information and documentation with discretion.
May 2011 - Present
The role of Office Manager falls within the Operations Unit in the Banking Supervision Division. This division is responsible for supervising regulated financial institutions within Ireland. Through a coordinated approach, this unit provides important administrative support in response to change, human resource and training requirements, communications, project management and other business needs. Other key functions include administering cross-border applications, CRO and licensing notifications, budget and record management.My duties include:• Ensuring work completed by the Operations Team is delivered accurately, efficiently and in a cost effective manner.• Implementing policies and processes throughout the division and ensuring that these are regularly reviewed. • Assisting with the divisions’ talent management, succession planning, recruitment and resourcing needs.• Marrying the recruitment needs of the division with the mobility requests from staff whilst maintaining an acceptable level of turnover and career development opportunities.• Identifying and mitigating Operational Risks within the division whilst making appropriate Business Continuity plans should an incident occur.
Feb 2011 - Apr 2011
I worked for a brief period in Collins McNicholas, Athlone. Collins McNicholas is a Recruitment and HR Service Consultancy which focuses on quality, not quantity. Collins McNicholas has over 21 years experience in sourcing executive, professional and administrative personnel for its growing client base with continued success. • Providing administrative support to the recruitment consultants so they could focus their attention on providing excellent service to our candidates and clients. • Reviewing incoming CV’s and distributing to the most appropriate recruitment consultant. • Managing the vacancy and candidate records to ensure all information is accurate and up to date.• Identifying and compiling information for the development of a microsite for a large recruitment campaign. • Creating advertisements for publication in local newspapers to attract candidates and increase brand awareness.
Aug 2001 - Nov 2010
Business Support Manager
·Completed a diverse range of administrative functions in a division which comprised of 100 employees, and several different business units.Tasks included budget, security and compliance controls and internal audits
·Project management, to ensure collaboration and clear communication between the team and business units to guarantee all key tasks were completed to aid the successful implementation of several significant projects
·Supported the Senior Leadership Team in Ireland by arranging bank wide events such as on-site and off-site meetings, social events, fundraisers and road shows including presentation decks and handouts
·Launched the online laser card payment facility to our customers
·Successfully migrated our entire Irish Loan portfolio from an obsolete platform
·Nominated as EMEA Associate Representative for Ireland by peers for a five year term
·Developed and tested business recovery processes, thus ensuring the business can continue to service customers, in the event of a natural disaster or pandemic situation
Nov 2006 - Aug 2005
Customer Relationship Manager
·Managed team performance and administration during the absence of the team manager
·Administered performance appraisals, disciplinary procedures and absence management requirements
·Received a minimum rating of ‘Exceeds Expectations’ and on all management cover evaluations
·Improved team performance from 42nd position to 2nd position within one month
·Recognised for implementing 20 process improvements within a 12 month period
·Nominated for the global Francis X. Norton award to recognise external commitment to the community
Aug 2001 - Jul 2005
Executive Assistant to Chief Operating Officer
·Managed the daily diary and workflow of the Chief Operating Officer and visiting directors
·Organised travel, accommodation and foreign currency for the director and other executives
·Monthly expense management and reporting to ensure maximum benefit with minimum cost
·Dealt with highly confidential documentation with discretion, tactfully escalating issues as appropriate
·Attended meetings on behalf of the director providing updates as requested
·Responded to correspondence from customers on behalf of the director ensuring accuracy and quality
·Promoted within this role
·Successful secured a place on the first Personal Development Programme, aimed at developing top talent
Mar 2000 - Jun 2001
The Commercial Academy
·Solely responsible for the day-to-day running of this busy college office which included the ordering of examination papers, appointing exam supervisors, returning completed examination papers, updating result records, sustaining sufficient stationary supplies etc
·Designed advertisements for The Academy, produced the college prospectus and additional literature for each individual course
·Accountable for the receipting of rent and course fees, issued invoices and statements and ensured account records were updated on a daily basis
Jan 2000 - Jun 2001
Typewriting and Information Technology Instructor
The Commercial Academy
·Devised all class material including visual aids, handouts and exercises for teaching typewriting and information technology
·Corrected and graded assignments and projects and ensured an accurate record was kept of attendance, punctuality and results of students
·Ensured the recommended examination syllabus had been completed
·Oversaw all examinations to ensure they were conducted in accordance with the examination board regulations
·Originally hired to facilitate evening classes, quickly progressed to facilitating day classes
·Achieved a ‘first time’ pass rate for all my students of 98% with 80% achievingdistinctions
·Awarded the ECDL Test Centre Staff Training Certificate
·All my work has been audited by ECDL and has passed their rigorous inspection
Jan 2000 - Jun 2001
Teaching Practice Assessor
The Commercial Academy
·Inspected and graded the teacher trainers’ preparation, suitability of material, record keeping and lesson plans
·Evaluated teacher trainers’ presentations and teaching methods, during lectures
·Gave encouragement, advice and constructive critique, when appropriate
1999 - Present
The Commercial Academy
Accredited by the National Council for Vocational Qualification
Master Microsoft Office User Specialist Instructor
Accredited by Microsoft
Teaching Certificate in Typewriting
Accredited by the Department of Education
Advanced Office Information Systems
Accredited by Pitman Training
Sep 2008 - Oct 2011
Bachelor of Arts
This degree has equipped me with the knowledge, skills and competence expected of human resource professionals. It is based on the current, leading edge thinking in the human resource field. I have gained a thorough understanding of the wider contribution which HR makes to organisational success.
Result: 2:1 Merit
Division management team working together to improve associate satisfaction.
Individual recognition for creating Business Continuity Procedures and Pandemic Planning for our division.
Recognition for successfully launching a project pilot which resulted in the project being implemented across the department.
Individual contribution to a large project.
Organisation and successful implementation of a bankwide town hall meetings.
Individual contribution to rolling out a bankwide initiative to my division.
Group recognition for work completed on an initiative designed to improve associate satisfaction.
The Customer Relationship Management role was relatively new when I joined and our manager recognised me for my assistance in getting initiatives running and the team units working better across sites.
Team Gill lobbying to have my management cover with them extended.
A thank you letter from Cross Cause for raising €500.
Promotion paperwork when being promoted in my Executive Assistant/Secretary role.
Dealt with a difficult customer query which needed a quick resolution. Documents provided to the customer were used in a legal case.
Feedback from first ever management cover on the CRM team - working in Ireland Credit, with Credit Line Management and Risk Dedection Units as well as Credit Services.
Feedback from management cover in UK Customer Satisfaction.
Feedback from second management cover on CRM team - working in Irish Customer Satisfaction
Positive feedback from Pete Ball, Call Performance Optimisation Division Director.
Feedback from management cover in UK Customer Satisfaction - showing an increase on previous performance.
Third appraisal as an Executive Assistant/Secretary to Ryan O'Neill, Chief Operating Officer.
First appraisal as an Executive Assistant/Secretary, reporting to Ryan O'Neill, Chief Operating Officer.
Bankwide award which recognises those who have given the most time to assisting their local community and charities.
The highest bankwide award used recognise associates commitment to the community and charity work. Associates are nominated by colleagues and management and finalists are selected from a panel.