Ursula Ervin



Internet Research

Able to research anything on the Internet; proficient Internet user.

Medical Transcription

Experienced in medical transcription and very proficient in medical terminology.  Typing skills >60 wpm.

Medical Billing/Coding

Meidcal Billing - Proficient with CPT procedure coding and ICD-9 diagnosis coding.  Experienced with billing for Medicare, Workers Comp, traditional insurance and HMO's.  Experienced with obtaining medical insurance benefit information and precertification from insurance companies.


Clear and concise communication skills


Excellent reading and writing skills; English major; interested in journalism; excellent proofing skills

Microsoft Office Suite

Very familiar with all Office Suite functions including Outlook, expert with Word, Excel, Powerpoint, etc.

Quickbooks Pro

Full charge bookkeeper.  Automated many functions such as online banking; automatic credit card billing; credit card downloads; automated payroll and online tax payments.  Proficient with Payroll, Quarterly Employer Taxes, Sales Tax, General Journal, P&L, Balance Sheet, and accurate bank reconciliation.

Work History

Work History
Sep 2006 - Jun 2009

Finance Manager

Natural Awakenings Publishing Corp

As Finance Manager during my tenure; the Publising Company doubled in size from approximately 30 to 62+ franchises in multiple States across the country.  Responsibilities included utilizing Quickbooks Pro for credit card billing for national advertising, issuing payments to publishers, collecting monthly royalties from each publisher, accounts receivable and payable, electronic payroll and taxes, quarterly payroll summaries, bank reconciliations.  I also managed a second company using Quickbooks for the Naples/Ft. Myers local magazine which included monthly billing for advertising, collections, AR/AP, customer service, and expense splits between the two companies. 

1998 - 2005

Quality Assessment & Risk Management Coordinator

David Lawrence Mental Health Center

Created and maintained database for Incident reports, Medication Errors and Customer Satisfaction surveys for multiple departments at the agency.  Chaired monthly Risk Management committee meetings, created meeting minutes for several standing Committees.  Provided reports and analysis of trends noted.  Handled client grievances and followed up on corrective actions suggested for Incident Reports.  Also responsible for all departmental policies and procedures.  Assisted with preparing agency for JCAHO accreditation.

1990 - 1997

Business Office Manager

Naples Rehabilitation Center

Supervised billing office staff for hospital insurance billing for physical and occupational therapy.  Medical transcription.  ICD-9 and CPT coding for claims filed.  Followed up on insurance denials and collections.

1983 - 1990

Medical Assistant

Various Physicians

Performed front and back office duties.  Reception, appointments, checking patients in and out, collections, daily reconciliations of accounts and bank deposits.  Performed Venipuncture, administered injections, recorded blood pressures, conducted routine lab tests and EKG's.


2004 - 2004

Real Estate Sales Course

Florida Real Estate Course. 

1982 - 1983

Medical Assistant

Achieved highest honors and certification in Medical Assistanting.  Renewed Certification in 2006 and is good through 2011.


Seeking full or part-time work telecommuting from home and/or office setting. 

I am proficient in Quickbooks Pro as a full-charge bookkeeper, very experienced with Microsoft Office Suite and all mainstream applications.  Fast learner of other programs.

I have many, diverse skills and have continued my education beyond college.  My mind needs to be continually challenged in order to keep sharp.

My career started out working for physicians over a 15 year period.  I then did Medical Transcription and Medical Billing/Coding for a physical therapy practice for seven years where I eventually ended up as Office Manager. 

I am currently certified as a Medical Assistant and prefer to work in the Administrative end of a medical office or facility. 

I am a current Florida Notary. 

I have worked in the Quality Assurance and Improvement departments for two inpatient mental health facilities. 

I also completed a course in Real Estate a couple of years ago and passed the Salesperson test in the classroom.


Online marketing, computer skills, horticulture, gourmet cooking, reading, proofreading, gardening