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Sueann Nichols

Experienced Management , sales , Customer Service


Computer proficiency
MS word, windows, collect-net, latitude, Insight, Accurint, Experian
Spanish - conversational
Skip Tracing
Location of debtors for the purpose of bill collection. This is done using various licensed programs & contacting of known associates.
Collection of everything from 30 days past due to charge off and bankrupsy. Medical, credit card, bank, Tax collection
MultiLine Switchboard
Typing- Data Entry
Data Entry 52  WPM

Ability to run cash register, Math skills

Customer Service

Always make customer needs #1 priority, tactful resolution management.

Work experience

Jan 2010Mar 2016

Fundraising Manager

Telcom Enterprises

Management Of a 15 person team. Payroll, Reports & file management. Training & retention of staff. Supervision of Inbound /Outbound calls. Collection of Outstanding debt.. 

Sep 2009Jan 2010

Data Base Enhancement

Geisinger Health Care Systems

(Temp Job)      Data Entry For the purpose of delegating broker commissions & Some Customer Service  For Health Care Insurance Company, Seasonal Temp position while visiting pennsylvania

Dec 2008Sep 2009


Grand Seas Financial Services

Customer support and Collection of vacation owners timeshare. Including but not limited to

Collection of Home Owner association Matience and taxes. Collection of mortgage payment.

Various clerical responsibilities. Customer support and vast knoweledge base of information

required on banking ,real estate, Interval international  to service  owner accounts.

Aug 2007Sep 2008

Collection Specialist

Oxford Managment

Bi lingual Collection of high balance school loans, car loans and credit cards, ability to navigate various computer programs,Multi line switchboard, skip tracing, credit pull & reporting, typing 45 w.p.m, Dealing with attorneys to settleestates, bankrupsies and charge offs.

Jun 2001Dec 2006

Collection Specialist -Sales

National Bond & Collection Associates

  Medical & banking collection for a host of clients. Medical billing and some coding. Advanced telephone skills on multi line switchboard, Typing 45 wpm, advanced computer literacy,Some sales.Strong skip tracing

Dec 1993Nov 1995


Exxon mobile - Frackville

Cashier , overnight shift, ciggarette counts, lottery, register operation, help management with manifests, cleanimg.

May 1991May 1993

Front desk clerk

Econo lodge Frackville

Register guests, customer sevice, math skills, room cleaning when needed


Myers High school Wilkes-Barre


Sharon Piperato




Collector of the year 2004

Collector of the year 2006