Umesh Chitroda

  • Mumbai 16
Umesh Chitroda

Work History

Work History
Aug 2014 - Present

Assistant Food & Beverage Manager.

Taj Lands' End, Mumbai
Assistant Food & Beverage manager. the Food & Beverage Manager in long and short-range planning, policies, programs and objectives for all F&B operations. Formulates and recommends F&B policies and programs that guide the Enterprise in maintaining and improving its services and products, and the profitability of the operations. Directs and monitors F&B management to accomplish goals, consistent with established F&B procedures. Assists in Management and development of F&B operating budgets. Assists F&B forecasting activities and sets performance goals accordingly. Directs and coordinates various programs essential to F&B operations(e.g., guest service, food quality standards, cost reduction, staffing, etc.). Ensures all F&B Team Members are informed of communications, decisions, policies and all matters that affect their performance, attitudes and results. Exhibits a professional manner in dealing with others, in order to maintain constructive working relationships. Ensures effective control of F&B operational results, and takes corrective action to ensure achievement objectives fall within designated budgets. Assists in evaluating F&B operations and adjusts strategies to meet changing market, economic and competitive conditions. Establishes and maintains a consistent image throughout all property and venues' products, promotional materials and events. Performs other duties as directed.
Dec 2011 - Aug 2014

Sr. Restaurants & Bar Operation Manager

Taj Lands' End, Mumbai
Sr. Restaurants & Bar Operation Manager The Lalit, Mumbai Investigate and analyze current activities or information and make logical conclusions and recommendations. Preparing Food and beverage review report Leaded as a Department head in. absence of F& B manager Ability to make decisions based on established policy and procedures. Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. Retain and motivate associates. Assist with the implementation of company programs and manage the operations of the Restaurant compliance with SOPs, safety regulations and optimal level of service, quality and hospitality. Implements, monitor, control and report of outlet budgets and their components(labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses. Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. Monitor and control the maintenance/sanitation of the outlet areas and equipment to protect the assets, comply with regulations and ensure quality service. Comply with attendance rules and be available to work on a regular basis. Manage the day to day operations of the restaurant directed by F&B Manager. Up-sell property facilities Analyze food and beverage statistics through point of sale system
Aug 2010 - Dec 2011

Assistant Outlet Manager All Day Dining

InterContinental The
Assistant Outlet Manager(All Day Dining) InterContinental The Lalit, New delhi. Investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make decisions based on established policy and procedures. Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. Retain and motivate associates. Assist with the implementation of company programs and manage the operations of the Restaurant compliance with SOPs, safety regulations and optimal level of service, quality and hospitality. Implements, monitor, control and report of outlet budgets and their components(labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses. Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. Monitor and control the maintenance/sanitation of the outlet areas and equipment to protect the assets, comply with regulations and ensure quality service. Comply with attendance rules and be available to work on a regular basis. Manage the day to day operations of the restaurant directed by F&B Manager. Up-sell property facilities Analyze food and beverage statistics through point of sale system
Dec 2009 - Jul 2010

Assistant Manager Restaurant(All Day Dining).

Salalah Marriott Beach Resort
Assistant Manager Restaurant(All Day Dining). Handling general complaints raised Scheduling and handling inventory Delegating tasks to employees and making sure they are carried out accordingly Ensuring smooth transition of new employees in the companies and managing deliveries Ensure good team delivery of customer service Meeting operational expectations Maintaining high quality standards Serving customers Motivating staff members and offering incentives when possible Using commercial skills to reach desired sales records and
Jun 2007 - May 2009

Management Trainee(Banqueting & Conference).

Hotel BWI Airport Marriott, USA
Management Trainee(Banqueting & Conference).. Developing and Implementing Managerial Procedure. Reinforcing SOP and LSOP of Hotel. Maintaining Standards of the department. Analyzing monthly reports of Dept. Optimizing & streamlining banquet procedure. Attending BEO, Pre-con and Forecast meeting. Scheduling Staff Rota as per function Supervising and Training staff Assisting manager and supervisors for day to day activity.
Jun 2006 - May 2007

Banquet Executive(Banquet Supervisor)

JW Marriott
Banquet Executive(Banquet Supervisor),. Maintaining SOP and LSOP of the hotel. Reinforcing Standards of the department Scheduling staff on daily basis. Updating monthly reports for the department Supervising staff ands function Attending BEO, Departmental and Pre-con meetings
Jun 2005 - May 2006

Head Banquet Server

Hotel Grand Hyatt
Head Banquet Server,. Leading Banquet server's team
Aug 2004 - Apr 2005

Head Dining Room Server

Star Cruise
Head Dining Room Server., Section holder Taking orders and printing KOT for the kitchen and runners Ensuring service sequence Ensuring Mis-en-place is ready for the service Opening and Closing section for the day Assisting Outlet manager in day to day activity.
Jun 2003 - Jul 2004

Trainee Banquet Server

PECB Board
Trainee Banquet Server. Hotel Taj President, Mumbai. CERTIFICATIONS: HACCP Certifications-. Certified Service Excellence program-BWI Airport Marriott Hotel, USA Certified Leadership Program-BWI Airport Marriott Hotel, USA Certified Wedding Planner Program-BWI Airport Marriott Hotel, USA Certified Event Standard Operation Program-BWI Airport Marriott Hotel, USA Certified Banquet Set-Up Planning Program-BWI Airport Marriott Hotel, USA Certified Green Meeting Planner Program-BWI Airport Marriott Hotel, USA Supervisory Spirit Program-BWI Airport Marriott Hotel, USA ACHIVEMENTS: Manager of the year-The Lalit mumbai hotel Appreciation Letter form General Manager-Salalah Marriott Beach Resort, Oman Grand Opening Certificate-Salalah Marriott Beach Resort, Oman Best Star Performance of the department-BWI Airport Marriott Hotel, USA Associate of the Month-JW Marriott hotel, Mumbai. Appreciation Letter form General Manager-JW Marriott hotel, Mumbai.

Education

Education
2014

M.B.A

University Of Belgium
2005 - 2006

Diploma

Mumbai University
2000 - 2003

Board of Technical education Mumbai University