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Summary

219-863-5445

668 Taffy Lane, Muskegon, MI 49442

Work experience

Oct 20152016

Front Desk Clerk

Comfort Inn Muskegon

Customer service, greet customers at walk in or over phone calls. Use the computer system to check guests in and out, make reservations and collect payment. Call off and assign housekeepers to certain rooms for the day. Manage the bar depending and make popcorn and cookies for customers. Manage breakfast until attendant arrives on morning shift. 

Jul 2014Sep 2015

Front Desk Clerk

Comfort Inn Hebron 

Customer service, greet customers at walk in or over phone calls. Use the computer system to check guests in, collect payment and make reservations along with other aspects of the system that were not as frequently used. Clean and organize bathrooms and other public areas. Wash and fold all laundry from housekeepers. Seasonal responsibilities such as testing and adding pool chemicals, shoveling, and checking pump house readings, etc.

Jun 2014Sep 2015

Housekeeper

Comfort Inn Hebron

Strip and clean rooms that guests have stayed or are staying in. Organize and stock rooms to make them presentable for the next guest. Clean public areas. Keep track of lost and found. Pull weeds and pick up cigarette butts from parking lot. Depending on the season cleaning pool or other responsibilities. I mostly worked desk, off and on I would be on call for housekeeping when we were short staffed.

Jul 2015Sep 2015

Front Desk/Housekeeping

Interstate Motel

Manual check ins and regular housekeeping. Same owner as Comfort Inn just separate hotels and scheduling. We did not have a computer system to check guests in. We had to file and manage everything manually.

Education

Sep 2015Present

Early Childhood Education

Baker College of Muskegon

Attending

Aug 2008May 2014

General Diploma 

North Newton High School

Graduated with a 3.48 GPA. 

Skills

Choice Advantage

When working at Comfort my boss always told me that besides himself and the other GM I was the best on the computer system out of all the employees. 

Customer Service
Teamwork