Senior Production Support Analyst/ Supervisor
· Maintained and managed application and production environments for performance, reliability, and stability during daily operations, application code releases, systems software releases, security patch releases, andservice pack releases.
·Supervised a team of 5 Production Support Analysts to be the first response to all issues, maximizing Production/Application uptime and meeting Service Level Agreement (SLA) goals.
· Wrote shell scripts to monitor daemons and process activities, these scripts sent out pager alerts and emails based on predetermined production conditions.
·Wrote SQL (Oracle 10g) embedded shell scripts to process records on the database.
· Maintained perl and ksh scripts that monitored daily processing.
·Supported Java based Weblogic servers and processes. Mapping and Architecture.
·Directed on-call critical production and application outages. Analyzed and provided corrective action for program problems and established orderly maintenance procedures for routine (daily, weekly, or monthly) application and system tasks.
·Provided technical assistance to other application support teams to ensure systems and applications run per contract requirements with our clients Sprint and AT&T.
·Read, analyzed, and diagnosed errors generated in debug logs, systems error logs, etc.Established corrective actions to resolve issuesbased on analysis and provided alerts/notifications to customer service, support personnel, and management.