Director Of Service Culture
Starwood Hotels And Resorts Worldwide
Training Manager for one of the best performing Sheraton in the Middle East, the Sheraton Dubai Mall of the Emirates Hotel.
I am creative and absolutely passionate about hospitality and customer service having worked across multiple Brands within Starwood including Le Meridien , The Luxury Collection and Sheraton.
I am able to demonstrate a high level of interpersonal skills and be able to adapt to all levels and diverse cultural audience.
I love to see people grow and excel and achieve their potential.
I am self managing, motivated and emotionally intelligent with a proven ability to deliver to deadlines.
Currently responsible for the overall handling of the training department for Sheraton Mall of the Emirates .
Passed the Certification Exam for Certified Human Resource Professional Conducted by Society of Human Resources US.
Passed the Finance for non Finance conducted online by E-Hague with Distinction.
Trained to Deliver Front Office Upselling Training to associates .
Certified to train Associates on the delivery of the Next Gen Service Culture
Have been certified to deliver all the above trainings.
Trained on the HR aspects of Starwood
Trained to certify managers and supervisors to conduct BI interviews
Certified Competent Communicator by Toast masters International
Basic Certificate in supervisory and Management Skills