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Education

Aug 2011Dec 2014

Management Information Systems

At St. Cloud State University

  • Location: St Cloud, Minnesota, USA
  • Grade: 3.19 out of 4.00

Work experience

Jul 2018Present

Team Lead

Johns Hopkins Aramco Healthcare

Filed Support Team Lead

May 2019Jun 2019

Unit Manager (Acting)

Johns Hopkins Aramco Healthcare

End user support unit / IT Operation & services Department

Jul 2015Jul 2018

IT Technical Analyst

Johns Hopkins Aramco Healthcare

ESSENTIAL DUTIES:

  • Implementation and optimization of IT services
    execute the assigned tasks to support IT project implementation
  • Provide service to employees and systems management.
  • Assist with end user system updates and monitoring ensuring backup of data files, etc.
  •  Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
  • Work with end users to identify and deliver required PC service levels.
  • Managing inventory of information assets within in JHAH
  • Provide all departments with technical L2 customer support
  • Manage physical inventory verification of JHAH IT assets and reconcile a Physical Inventory Report.
  • Coordinate with Admin level IT coordinator the requesting/forecasting of IT computer resources 
  • Maintain and support servers hosting core IT systems such as SAP, and Exchange.

Projects

Epic hardware Deployment project

May 2019Oct 2019

Windows 10 deployment Manager

Johns Hopkins Aramco Healthcare

Leading Windows 10 deployment Project for all JHAH workstations

May 2016Nov 2016

Printer Replacement Project

Johns Hopkins Aramco Healthcare

Leading printer replacement Project  for All JHAH printers 

May 2015Jan 2016

Workstation Replacement Project

Certifications & Achievement

Powershell Microsoft

Nov 2019Nov 2019

CCNA

Problem Solving

Saudi Aramco