Associate IT Technical Analyst
Johns Hopkins Aramco Healthcare (JHAH)
- Implementation and optimization of IT services
execute the assigned tasks to support IT project implementation
- Provide service to employees and systems management.
- Assist with end user system updates and monitoring ensuring backup of data files, etc.
- Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
- Work with end users to identify and deliver required PC service levels.
- Managing inventory of information assets within in JHAH
- Provide all departments with technical L2 customer support
- Manage physical inventory verification of JHAH IT assets and reconcile a Physical Inventory Report.
- Coordinate with Admin level IT coordinator the requesting/forecasting of IT computer resources
- Maintain and support servers hosting core IT systems such as SAP, and Exchange.