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Education

Aug 2011Dec 2014

Bachelor of Science, Management Information Systems

At St. Cloud State University
  • Location: St Cloud, United States
  • Grade: 3.19 out of 4.00
  • Courses included:
    • Business Statistics, Application Program Development II, Systems Analysis and Design, Enterprise Architecture, Database Design, Implementation and Administration, IS Strategy, IT infrastructure, Project Management

Work experience

Jul 2015Present

IT Technical Analyst

Johns Hopkins Aramco Healthcare (JHAH)

ESSENTIAL DUTIES:

  • Implementation and optimization of IT services
    execute the assigned tasks to support IT project implementation
  • Provide service to employees and systems management.
  • Assist with end user system updates and monitoring ensuring backup of data files, etc.
  •  Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
  • Work with end users to identify and deliver required PC service levels.
  • Managing inventory of information assets within in JHAH
  • Provide all departments with technical L2 customer support
  • Manage physical inventory verification of JHAH IT assets and reconcile a Physical Inventory Report.
  • Coordinate with Admin level IT coordinator the requesting/forecasting of IT computer resources 
  • Maintain and support servers hosting core IT systems such as SAP, and Exchange.

Personal Skills

  • Excellent verbal and written communication skills.
  • Positive attitude promoting confidence and credibility to team.
  • Capable of working under pressure and meet tight deadlines.
  • Capable of giving strong attention to details.
  • Self motivated, dependable, able to multitask, learn quickly and great team player.
  • Work as a team member and to promote a positive work environment
  • Willingness to work with many different people.
  • Work independently and assist with multiple projects, priorities, and locations.