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                                                            Work History

Sep 2014Jul 2015

Barista & Sales Represenative

Starbucks
  • Maintained the cleanliness of the shop
  • Upselling of food, beverages and promotional items
  • Operating the till systems (cash and VISA payments)
  • Worked in a team during busy hours to minimise customer wait times and maximise sales efficiency.
  • Prepared various hot and cold beverages
  • Proper handling of food and drink items
Jun 2013Dec 2013

Customer Service Representative

BP Retail
  • Replenishing stock
  • Processing payments
  • Appropriately managing and resolving customer complaints
  • Assisting customers with their enquires
  • Closing the store during the night shift
  • Upselling promotional items to meet monthly KPIs
  • Handling hot food and preparing hot beverages
Jul 2012Sep 2012

Retail Sales (Volunteer)

National Trust Shop
  • Applying discounts during promotional periods
  • Maintaining the upkeep of window displays
  • Greeting customers and upselling items
  • Stock taking, ordering and replenishing where required
  • Taking payments with the cashier, accepting cheque, cash and card payments

Background

Current mechanical engineering student on a gap year from the UK, looking for work in sales/customer service , friendly, honest and a hard worker. Quick to learn new skills and works well in a fast paced environment.  

Education

20082011

High School

David Hughes College, UK

MathematicsA
PhysicsA
FrenchA
AccountingB
ChemistryA
BiologyB
20112016

University of Nottingham

Bachelor's of Mechanical Engineering

On track to graduating with a 2:
Relevant studied modules include: 

Professional Studies68%
Management Studies 165%
Management Studies 273%
French85%

Key Skills

  • Working under pressure
  • Working in a busy team
  • Commercial/Business Awareness
  • Dealing tactfully with customer concerns
  • Customer Service
  • Numeracy
  • Cultural Awareness
  • Responsibility
  • Efficiency
  • Use of IT systems