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Work experience

01/2017Present

Accounting specialist.

HP Enterprise, Lodz- Poland.
Feb 2016Aug 2016

IT help-desk and customer service agent.

Pfs Group, Valencia- Spain.

Solve incidents. User training. Creating functional user manuals. Customer service. Assistance in the implementation of new financial software tools. SQL queries. Report writing. Functional testing.

Nov 2015Feb 2016

Freight fowarder clerk asistant.

Gimex forwarders, Pamplona- Spain

Transport management. Customer service agent. Intrastat accounting. Import and export documentation. Sea freight. Foreign trade. Application Incoterm 2010 rules. Clearance documentation. Processing of export and import orders. Order entry.

May 2008Mar 2013

Financial help-desk service agent and bank clerk in international banking service.

Group Sabadell Bank, Alicante- Spain

Solve operating incidents. Policy advise. Normative compliance. Check to ensure that appropriate changes were made to resolve problems. Account management company. Import and export financing transactions. CAD and L/C inspection. Functional testing. Quality assurance.

Provide information about products or services and do bank transactions. Setting up and maintaining customers’ accounts. E-commerce. Dealing with inquiries, promoting and selling financial products and services to customers. Helping customers with the internet banking website. Resolution of operational incidents. International transactions. Complex banking transactions.

Jun 2010Oct 2010

Technician in local development and territorial innovation management.

Alicante´s local development agency, Alicante- Spain.

Building partnerships with business networks and local government.Bidding for local, national and European funding. Setting up training schemes for local unemployed people. Supporting entrepreneurs.Collaborate with the development of the European program URBAN 2010.

Education

Skills and languages

Import and export documentation
Foreign trade


Customer service


Incoterm 2010


Office Administration


Project and internal reporting
Microsoft Office


SAP CRM and SAP FICO
Banking Software


Public administration economy and laws
Spanish
English