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Work experience

Tier 1 agent and costumer service adviser.

Teleperformance Hellas

Billing incidents management. Clerical tasks. Client support. Billing enquiries. Booking management.

Feb 2016Aug 2016

IT help-desk and customer service agent.

Pfs Group

Solve incidents. User training. Creating functional user manuals. Customer service. Assistance in the implementation of new financial software tools. SQL queries. Report writing. Functional testing.

Nov 2015Feb 2016

Freight fowarder clerk asistant.

Gimex forwarders

Transport management. Customer service agent. Intrastat accounting. Import and export documentation. Sea freight. Foreign trade. Application Incoterm 2010 rules. Clearance documentation. Processing of export and import orders. Order entry.

May 2008Mar 2013

Financial help-desk service agent and bank clerk in international telephone banking service.

Sabadellcam Bank

Solve operating incidents. Policy advise. Normative compliance. Check to ensure that appropriate changes were made to resolve problems. Account management company. Import and export financing transactions. CAD and L/C inspection. Functional testing. Quality assurance.

Provide information about products or services and do bank transactions. Setting up and maintaining customers’ accounts. E-commerce. Dealing with enquiries, promoting and selling financial products and services to customers. Helping customers with the internet banking website. Resolution of operational incidents. International transactions. Complex banking transactions.

Jun 2010Oct 2010

Technician in local development and territorial innovation management.

Alicante´s local develoment agency

Building partnerships with business networks and local government.Bidding for local, national and European funding. Setting up training schemes for local unemployed people. Supporting entrepreneurs.Collaborate with the development of the European program URBAN 2010.


Skills and languages

Import and export documentation
Foreign trade

Customer service

Incoterm 2010

Office Administration

Project and internal reporting
Microsoft Office

Banking Software

Public administration economy and laws