• Assist Premium clientele at all events at Amway Center (Orlando Magic home games, concerts, family shows, etc.)
• Act as Team Leader (supervisory role) in assigned area on event night. This includes leading Guest Service Representatives with customer issues and complaints, monitoring staff levels, and reporting any issues to Premium Service Manager at the end of each event.
• Assist full time Premium staff with pre-event needs and set-up, which may involve administrative duties in the office such as preparing surveys and gift bags.
• Assist in Premium areas by checking tickets, taking complaints, troubleshooting during the event, and ensuring Premium clientele’s needs are met throughout event.
• Break down post-event.
• Make decisions and the use of sound judgement