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Summary

Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast- paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

Work History

Dec 2013Present

Team Lead

Orlando Magic

Assist Premium clientele at all events at Amway Center (Orlando Magic home games, concerts, family shows, etc.) 

Act as Team Leader (supervisory role) in assigned area on event night. This includes leading Guest Service Representatives with customer issues and complaints, monitoring staff levels, and reporting any issues to Premium Service Manager at the end of each event.

Assist full time Premium staff with pre-event needs and set-up, which may involve administrative duties in the office such as preparing surveys and gift bags.

Assist in Premium areas by checking tickets, taking complaints, troubleshooting during the event, and ensuring Premium clientele’s needs are met throughout event.

Break down post-event.

Make decisions and the use of sound judgement


Aug 2012Nov 2013

Guest Services Representative

Orlando Magic

Interact with fans attending Magic games as well as customers attending concerts and other events.

Assist guests in locating their seats and help direct them throughout the Amway Arena venue. 

Provide assistance to those with special needs and solve any problem that may arise during a game or event. 

Share ideas and build teamwork through interaction and involvement with other guest services team members.

Take charge of any problem or conflict that should arise during event – provide ideas and solutions to meet customers’ needs.


Jun 2008Jul 2009

Sales Associate

ABC Fine Wine and Spirits

Worked in team environment – providing excellent customer service while meeting weekly sales goals. 

Assisted management in all facets of the job, including running the front counter, managing receipt of shipments and cash transactions including managing cash box deposits. 


Feb 2005Mar 2006

Sales Associate-Shoe

Sports Authority

Managed pricing, stocked shoes, developed organizational skills, uncovered customer needs, worked in team environment, communicated with other stores, provided efficient phone service, met sales goals.

May 2002Jan 2005

Customer Services Representative

Publix
Front Service Clerk Exceptional customer service, offered assistance to customers, demonstrated a friendly demeanor, worked in team environment providing assistance wherever needed.

Education

2012

Associates Degree

Seminole State College