Senior Process Analyst
- Assist client customers, via phone and email, with the creation of their online product pages through an understanding of SEO that adheres to client policies and procedures.
- Conduct research and analysis in order to propose valuable solutions and methodology.
- Interface with offshore project teams in India, support teams, subject matter experts, and training personnel to solidify understanding and clarity of materials.
- Assist in conducting on-site training for new team members/clients, as well as conducting weekly webinar meetings with potential client customers.
- Daily use of Microsoft Office applications.