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Summary

With 2 years of professional experience in writing, editing, and customer support, I am seeking a full-time opportunity to further develop my skills and experience. Having been an NCAA student-athlete, as well as possessing a leadership role in the Florida State Men's Club Soccer program, my strengths also include time management, work ethic and leadership.

Work experience

May 2016Present

Senior Process Analyst

Capgemini
  • Assist client customers, via phone and email, with the creation of their online product pages through an understanding of SEO that adheres to client policies and procedures.
  • Conduct research and analysis in order to propose valuable solutions and methodology.
  • Interface with offshore project teams in India, support teams, subject matter experts, and training personnel to solidify understanding and clarity of materials.
  • Assist in conducting on-site training for new team members/clients, as well as conducting weekly webinar meetings with potential client customers.
  • Daily use of Microsoft Office applications.
Aug 2015Dec 2015

Writing Intern

GearBottle
  • Write and edit articles ranging from shorter blog-style posts about brand collections, to longer editorials and features.
  • Conduct interviews and interact with Brand and Shop owners within the fashion industry.
Jan 2014Jan 2016

Host

Ruby Tuesday
  • Greet guests and monitor the open dining sections of the restaurant for empty or cleaned tables.
  • Responsible for answering telephone calls, booking reservations, and ensuring the needs of the guests are met.
May 2013Dec 2013

Retail Sales Associate

Hollister Co.
  • Assist customers with purchases of retail clothing while promoting product line.

Education

Aug 2014May 2016

BA, Creative Writing

Florida State University

3.5 Cumulative GPA, Member of NIRSA Men's Club Soccer Team, Dean's/President's List

Jan 2014May 2014

AA, General Studies

State College of Florida
Aug 2012Dec 2013

Francis Marion University

Completed 50 credits toward Bachelor's Degree in Business Management, 3.1 Cumulative GPA, Member of NCAA Division II Soccer Team, Dean's List, Peach Belt Conference Presidential Honor Roll