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Tyler J. Blatt

Information Technology Systems Specialist II

Work experience

Apr 2001Present


Montgomery County Public Schools
  • Maintain complex networks in five to ten locations depending on department needs
  • 1200-2700 nodes direct solo responsibility, and up to 4000+ nodes including backup responsibilities
  • Troubleshoot local area networks and sometimes wide area interface
  • Diagnose and recommend hardware repairs
  • Install, update, and administer the use of local area networks
  • Implement and enforce security procedures
  • Install network and workstation software
  • Manage network performance
  • Resolve software problems/errors
  • Provide technical training to location-based staff when requested
  • Act as a front-line support to customers 
  • Ability to install, maintain and troubleshoot multiplatform (PC and Mac) computer networks
  • Coordinate and implement network policies, procedures and standards relayed by central office.
  • Provide daily IT desktop support to all staff, teachers and student configured equipment
  • Provide installation, configuration, maintenance, and upgrades for hardware and software to all computers and peripherals including desktops, laptops, Chrome books, Promethean smart boards, Elmo document cameras, and TV studio equipment
  • Performed routine hardware maintenance, and coordinated repair when necessary
  • Ensure use of local area network security and policy practices
  • Record and maintain hardware and software inventories, site and/or server licensing, and customer access and security
  • Define & document technical support procedures
  • Document system problems and resolutions for future reference in shared knowledge database (Unicenter)
  • Manage Active Directory OU for programs; organize, create and manage security groups
  • Manage office exchange Public Folder structure to include managing permissions and assist users with questions

Sep 2000Apr 2001

Lead Technician (Rockville)

CompUSA Corporate
  • Master Technician listed for the Rockville location
  • Apple Level III support for DC corporate area (Global Service Team)
  • Technical in-house lead and supervisor
  • Acted as customer service and customer relations liaison
  • Corporate Trainer for Apple Operating Systems in Rockville
  • Prioritized and executed all diagnostic and estimate communications
  • Diagnosed and repaired computers’ operating systems , software , and hardware issues, as well as hardware repair for Monitors and Printers
Mar 1999Sep 2000

Technical Service Manager

Mac Business Solutions

  • Lead in-house technician and graphics firm network support

  • Supervised any in-house technicians
  • Scheduled all incoming on-site jobs
  • Prioritized and executed all diagnostic and estimate communications
  • Ordered and tracked parts for in-house and on-site repairs
  • Diagnosed and repaired computers’ operating systems , software , and hardware issues, as well as Monitors and Printers
  • Coordinated scheduling of specialty technicians
  • Performed troubleshooting for clients over the phone.
  • Performed off-site troubleshooting of networks and machinery for several local graphics firms 
  • Acted as contact person for service department with all clients