Shawna St. Clair

 IT student

Skills

  • Troubleshooting
  • Computer Maintenance
  • Building Computers
  • Mac
  • Windows 7 and 8
  • Ubuntu/Linux
  • Management
  • Customer Service 
  • People
  • C#

Work History

Work History
Apr 2014 - Present

Business Analyst

Caselle

Designing, Documenting, and Testing accounting software.  Work closely with the Product owner to make sure all requirements are met for specific pieces of the accounting application.

Jan 2011 - Jun 2013

Customer Service Tech Support

Ancestry.com

Guide and help customers in the MyFamily department through problems with the software/website.  Answer customer support calls and emails.  Trained new MyFamily team members.  Worked closely with IT to get problems solved over the phone.

Education

Education
2013 - Present

IT Bachelor's Degree

Utah Valley University

Currently attending the university part time for an IT degree with a computer forensic emphasis.  Expected to graduate in spring of 2016.

Aug 2005 - Apr 2008

Associate of Science

Utah Valley University

Graduated from high school with my associate of science degree.  Education included GED courses as well as an emphasis in the sciences.