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Skills

Fundraising
Event Planning
Project Management
Microsoft Office Suite
Financial Services

Work experience

Jun 2010Present

Financial Services Assistant

Commerce Bank

  • Establish relationships and assist with financial product selection through customer interaction and cross-selling techniques. Suggest products that best meet customers described financial needs.
  • Provide product support and trouble-shooting within card services, online banking, and account reconciliation.
  • Follow all account opening procedures regulated by Commerce Bank and Federal Government: BSA, CIP, US Patriot Act.
  • Assist management with all monthly audits: accounts, plastics, monetary instruments, and teller/cash vault audits.
  • Assist in training new staff and coaching.
  • Maintain or exceed monthly and quarterly sales goals and assist in overall branch sales goal.
  • Provide information and account set-up to students during SOAR at Missouri State University. -Exceeded 2012 yearly sales goal by 1,800%
  • Represent Commerce Bank within a variety of marketing events held by Missouri State University.
  • Created branch disaster continuity plan.
Mar 2012May 2012

Intern

Make-A-Wish

  • Responsible for fundraising silent auction items for Make-A-Wish Golf Classic held at Murder Rock.
  • Assisted Executive Director with planning, researching, fundraising, implementation and follow-thru of both internal and external events.
  • With assistance from fellow interns and volunteers, fundraised for specific events held outside of Make-A-Wish.
  • Participated in board meetings held in regards to multiple events.
Nov 2009Jun 2010

Messenger

Commerce Bank
  • Responsible for delivery, distribution, and shipment of all FedEx, UPS, and USPS packages and products for the Springfield Region.
  • Daily balancing of multiple GL accounts and 35+ ATMs.
  • Assist internal staff with research and account reconciliation of customer accounts and GL's.
  • Implement and assist in branch surprise cash audits and auditing of regional vault.
  • Research missing deposit items, fraudulent checks, ACH issues, and open cases to resolve customer issues.
  • Assist with Branch Image Capture (BIC) issues within branch.
  • Travel to various branches when short staffed to provide customer coverage.
  • Work on special projects assigned by Vice President.
Dec 2006Nov 2009

Certified Professional Teller

Commerce Bank
  • Maintain proper cash handling procedures implemented by Commerce Bank and federal regulations: CRA, CTR, BSA.
  • Provide excellent customer service through teller duties: deposits, cash checks, buy/sell savings bonds, sell monetary instruments, and gift cards.
  • Through cross-selling, suggested new products to customers based upon customer needs.
  • Met or exceeded all retail sales goals set forth by management.
Oct 2005Aug 2007

Camp Counselor

Willard Parks and Recreation
  • Assist community members with registration and activity information.
  • Responsible for entire facility during weekends: opening/closing, cash handling, gym and community room organization and reservation, general cleaning.
  • Responsible for 20+ children during day-to-day activities and field trips.

Education

Writing Examples

Community Involvement

Missions Leader/Member

-Crossway Baptist Church

Port Au Prince, Haiti was hit by a 7.0 magnitude earthquake in 2010, which led to countless deaths and devastating structural damage. Since the 2010 earthquake, Port Au Prince has been on a constant roller coaster of corruption, genocide, poverty stricken conditions, and unswerving disease and illness. Our mission was to help Waney Baptist Church, rebuild the structure of their dilapidated church, but our real purpose was to display the love and guidance of Jesus Christ. While in Haiti we completed a construction project, building 70 church pews in four days. It was exhausting and hot and unrewarding while doing it, but when it was finished and we saw the church filled, emotions were no longer voluntary. Through this mission, lives were changed, emotions conflicted, and true purpose for our lives [my LIFE] revealed