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Work experience

Jan 2009Present

Office Assistant

Dallas Public Works & Transportation Dept

Execute daily tasks and responsibilities of the work unit in support of departmental goals

  • Update/Revise/Disposition PWT Traffic Field Operations emergency / non-emergency requests for the Sign Fabrication & Installation, Signal Maintenance & Signal Construction Divisions
  • Conduct citizen follow-ups by phone and/or e-mail
  • Run daily Coming Due reports to ensure our department's Service Level Agreements are consistently met
  • Maintain 2 Signal Construction spreadsheets for ALL service calls, in addition to Signal Knockdown repair costs
  • Maintain a Signal Damage Claim / Police Report spreadsheet
  • Create Traffic Signal damage estimates for HR Risk Management to obtain reimbursement
  • Generate back-up files for documents I am responsible for maintaining (updated monthly)
  • Transfer job ticket PDFs to Adobe software; entering pertinent information so that all PWT divisions may query / locate data (Independently proposed / launched project)
  • File ALL Sign Maintenance, Signal Maintenance & Signal Construction job tickets / work orders
  • Submit every month's PWT job response information into Microsoft Access for trend analysis (1400-2200+ jobs / entries)
  • Archive ALL files at the end of each fiscal year
Oct 2007Jan 2009

Police Dispatcher

Dallas Police Department


  • Coordinate and Facilitate 911 calls to Police Patrol Units
  • Multi-task during dispatching calls and relaying information via computer or phone
  • Communicate through radio, phone and computer to Police Patrol units and various Agencies/Jurisdictions
  • Conduct various computer checks; i.e. warrant confirmations, wanted/missing person checks, vehicle registrations, wrecker orders, etc.
  • Utilize various computer programs in order to perform the task at hand
Jul 2006Jul 2007

911/311 Operator

Dallas Fire-Rescue Department


  • Receive 911/311 calls
  • Generate calls for Police
  • Type accurate and concise information to ensure proper response for citizen and officer safety
  • Facilitate non-emergency calls to various city departments, including: Animal Control, Building Inspections, Code Compliance, Environmental/Health Svcs, Public Works/Transportation, Parking Enforcement, Streets and Sanitation
  • Communicate through various computer programs to relay pertinent information to Patrol units, Dispatchers and Fire/EMS.


Aug 2002May 2006

High School Diploma

John D. Horn High School
  • Office Assistant 5 hrs a week Answer phones, File, Data Entry
  • Various Clubs/Organizations including Drama, Debate, FCA (Fellowship of Christian Athletes) and FCCLA (Family, Career and Community Leaders of America)


Easily adaptive to different environments (people and places) Able to work well independently and with others Able to use discretion to make an informed decision Will take initiative in helping co-workers complete tasks/meet deadlines, if/when capable Highly Motivated, Enthusiastic, Young Professional Fast learner!
Outstanding Written/Verbal Communication
Literate (Grand Vocabulary) Strong Attention to Detail
Computer Savvy
Typing and 10-key (55-65 wpm) Proficient in Microsoft Office including Access, Word, Excel, Powerpoint and Adobe Acrobat Able to navigate Online/Internet Skilled in operating/handling office equipment:             -- phone systems, including: TDD (Telecommunications device for the deaf) is an electronic device for text communication via a telephone line, used when one or more of the parties has hearing or speech difficulties.   -- dispatch consoles   -- machinery


Gloria West

Personal Reference whom I've known for 20 years.

Betty Perkins

Professional Reference whom I've known for 7 years.


To seek a position that will utilize my knowledge and experience from past vocation


What I don't know, I am MORE THAN WILLING to learn  :)

Thank you for your time and consideration.



Working with my hands Construction Engineering, Automotive Technology, Interior Design

Being crafty and creative scrap-booking, sewing, cooking

Continuing Education taking the initiative to explore new things


Jun 2007Present

911/311 Telecommunications Specialist Certification

Dallas Fire-Rescue Department
Mar 2008Present

Texas Law Enforcement Dispatch Certification

The State of Texas -- Dallas Police Dept
Nov 2007Present

TCIC/NCIC Certification

The State of Texas
Nov 2007Present

TCLEOSE Certification

The State of Texas
Nov 2005Present

OSHA Certification

U.S. Department of Labor