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Work History

Jan 2016Present

Regional Head of Certified International Forwarder, Americas

DHL Global Forwarding
  • Country Champion recruitment, selection, development and succession planning
  • Use of knowledge and skills to support the evaluation and coaching of Champions and Facilitators to help strengthen their skills
  • Quality-consciousness: maintaining a consistently high training standard throughout the division
  • Plan and coordinate the deployment of CIF program at region and country levels
  • Manage the logistics and budget of the CIF program
  • Give input to CIF content development and sponsorship of functional training needs
  • Give confident and knowledgeable feedback on education and training needs across various hierarchy levels
  • Facilitating various CIF session within Region 
Aug 2013Dec 2015

Regional Sales Training Facilitator, Americas Region

DHL Global Forwarding
  • Role out Quest for Sales Excellence Program to the Americas Sales Team
  • Create Schedule, Order Materials, Confirm Pre-Work completion for the Americas Region 
  • Learning Journey from Facilitator to Performance Advisor
  • Facilitate Sales Management, Field Sales/Trade Lane, Key Account Manager, Telesales, and Product Actions Session for the Americas Region
Jun 2012Jul 2013

Product & Capacity Management - Training Lead

DHL Global Forwarding
  • Training Lead for the New Forwarding Enviroment Product & Capacity Management Airfreight Workstream
  • Creation of all Training Material for the Plan to Control and Requirment to Pay Horiztonal Worstreams
  • Conduct Onboarding of all New Hires to the PCM-A team
  • Reveiw and Edit Business Process Procedures and Function Unit Test Scripts
Aug 2011Mar 2012

Head of Systems Training, Americas

DHL Global Forwarding
  • Restructure the North and South American Systems Training team into one Americas Training team
  • Develop/Deliver a balanced training schedule for the Americas
  • Offer well written documentation to be used during and after training
  • Support the Systems Support team with User Acceptance Testing
  • Administer Training Needs Analysis to determine best approach and areas of need within the Americas
  •  Oversee coordination of system training programs within the Americas
  • Evaluate current trainings and recommend changes for improvement
  • Collaborate with Human Resources in the development of materials, communications and programs
  • Maintain Training records for the Americas through the use of the company LMS (Learning Management System
  • Select, train, manage and develop a team of Training Specialist across the Americas
Jan 2008Jul 2011

Process Standardization & Operations Support Manger, North America

DHL Global Fowarding
  • Manage and Conduct User Acceptable Testing for all Global Applications for North America
  • Manage Service call (help tickets) from creation to close for all Global Applications for North America
  • Coordinate and Train all new system releases
  • Develop/Deliver a balanced training schedule for North America
  • Conduct onsite and web based trainings for all Global Application for North America
  • Offer well written documentation to be used during and after training
  • Maintain training records for North America through the use of the company LMS (Learning Management System)
  • Select, train, manage and develop a team of Support and Training Specialist in North America.
Jan 2007Dec 2007

Systems Training Manager, North America

DHL Global Forwarding
  • Develop/Deliver a balanced training schedule for North America
  • Conduct onsite and web based training for all Global Applications
  • Offer well written documentation to be used during and after training
  • Maintain training records for North America through the use of the company LMS (Learning Management System)
  • Oversee the coordination of System Training programs within North America
  • Evaluate current training and recommend areas of improvement
  • Administer Training needs analysis to determine best approach and areas of need
  • Select, train, manage and develop a team of Training Specialist in North America
Apr 2004Dec 2006

Training & Development Specialist, North America

DHL Global Forwarding (DHL Danzas Air & Ocean)
  • Develop and Deliver a balanced training schedule for company's Air freight system
  • Announce course schedule and control course registration
  • Organize onsite logistics with station coordinators
  • Conduct onsite and web based training for company's Air Freight System
  • Offer well written documentation to be used during and after training
May 2001Mar 2004

Export Supervisor

DHL Global Forwarding (Danzas AEI Intercontinental)
  • Managed and coordinated all rate quotation and pick up request from external customers
  • Processed data for all air and ocean export shipments from external customers
  • Process accounts payable for air and ocean exports
  • Supervised customer service, operations and warehouse departments for Greensboro, NC office
  • Train, supervise and develop a Team of customer service, operations and warehouse agents
Jun 1997Apr 2001

Customer Service Agent

DHL Global Forwarding (AEI-Air Express International)
  • Coordinate rate quotations and pick up request from external customers
  • Process data for air and domestic shipments from external customers
  • Handled customer service for air and domestic external customers

Education

Jan 2005Jun 2009

Diploma

Langevin Learning Services
Aug 1992May 1996

Bachelors

Radford University

Certifications

Instructional Designer/Developer

Langevin Learning Services

Training Manager/Director

Langevin Learning Services

Master Trainer

Langevin Learning Services

eLearning Specialist

Langevin Learning Services

Instructor/Facilitator

Langevin Learning Services

Air Cargo Professional

Cargo Network Services Corp.

AchieveGlobal Service Certification

Achieve Global
Feb 2013Present

Licensed Zumba Instructor

Zumba LLC
Aug 2009Aug 2014

Notary Public

State of North Carolina