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Work experience

Jan 2016Present

Regional Head of Certified International Forwarder, Americas

DHL Global Forwarding
  • Country Champion recruitment, selection, development and succession planning
  • Use of knowledge and skills to support the evaluation and coaching of Champions and Facilitators to help strengthen their skills
  • Quality-consciousness: maintaining a consistently high training standard throughout the division
  • Plan and coordinate the deployment of CIF program at region and country levels
  • Manage the logistics and budget of the CIF program
  • Give input to CIF content development and sponsorship of functional training needs
  • Give confident and knowledgeable feedback on education and training needs across various hierarchy levels
  • Facilitating various CIF session within Region 
Aug 2013Dec 2015

Regional Sales Training Facilitator, Americas Region

DHL Global Forwarding
  • Role out Quest for Sales Excellence Program to the Americas Sales Team
  • Create Schedule, Order Materials, Confirm Pre-Work completion for the Americas Region 
  • Learning Journey from Facilitator to Performance Advisor
  • Facilitate Sales Management, Field Sales/Trade Lane, Key Account Manager, Telesales, and Product Actions Session for the Americas Region
Jun 2012Jul 2013

Product & Capacity Management - Training Lead

DHL Global Forwarding
  • Training Lead for the New Forwarding Enviroment Product & Capacity Management Airfreight Workstream
  • Creation of all Training Material for the Plan to Control and Requirment to Pay Horiztonal Worstreams
  • Conduct Onboarding of all New Hires to the PCM-A team
  • Reveiw and Edit Business Process Procedures and Function Unit Test Scripts
Aug 2011Mar 2012

Head of Systems Training, Americas

DHL Global Forwarding
  • Restructure the North and South American Systems Training team into one Americas Training team
  • Develop/Deliver a balanced training schedule for the Americas
  • Offer well written documentation to be used during and after training
  • Support the Systems Support team with User Acceptance Testing
  • Administer Training Needs Analysis to determine best approach and areas of need within the Americas
  •  Oversee coordination of system training programs within the Americas
  • Evaluate current trainings and recommend changes for improvement
  • Collaborate with Human Resources in the development of materials, communications and programs
  • Maintain Training records for the Americas through the use of the company LMS (Learning Management System
  • Select, train, manage and develop a team of Training Specialist across the Americas
Jan 2008Jul 2011

Process Standardization & Operations Support Manger, North America

DHL Global Fowarding
  • Manage and Conduct User Acceptable Testing for all Global Applications for North America
  • Manage Service call (help tickets) from creation to close for all Global Applications for North America
  • Coordinate and Train all new system releases
  • Develop/Deliver a balanced training schedule for North America
  • Conduct onsite and web based trainings for all Global Application for North America
  • Offer well written documentation to be used during and after training
  • Maintain training records for North America through the use of the company LMS (Learning Management System)
  • Select, train, manage and develop a team of Support and Training Specialist in North America.
Jan 2007Dec 2007

Systems Training Manager, North America

DHL Global Forwarding
  • Develop/Deliver a balanced training schedule for North America
  • Conduct onsite and web based training for all Global Applications
  • Offer well written documentation to be used during and after training
  • Maintain training records for North America through the use of the company LMS (Learning Management System)
  • Oversee the coordination of System Training programs within North America
  • Evaluate current training and recommend areas of improvement
  • Administer Training needs analysis to determine best approach and areas of need
  • Select, train, manage and develop a team of Training Specialist in North America
Apr 2004Dec 2006

Training & Development Specialist, North America

DHL Global Forwarding (DHL Danzas Air & Ocean)
  • Develop and Deliver a balanced training schedule for company's Air freight system
  • Announce course schedule and control course registration
  • Organize onsite logistics with station coordinators
  • Conduct onsite and web based training for company's Air Freight System
  • Offer well written documentation to be used during and after training
May 2001Mar 2004

Export Supervisor

DHL Global Forwarding (Danzas AEI Intercontinental)
  • Managed and coordinated all rate quotation and pick up request from external customers
  • Processed data for all air and ocean export shipments from external customers
  • Process accounts payable for air and ocean exports
  • Supervised customer service, operations and warehouse departments for Greensboro, NC office
  • Train, supervise and develop a Team of customer service, operations and warehouse agents
Jun 1997Apr 2001

Customer Service Agent

DHL Global Forwarding (AEI-Air Express International)
  • Coordinate rate quotations and pick up request from external customers
  • Process data for air and domestic shipments from external customers
  • Handled customer service for air and domestic external customers

Education

Jan 2005Jun 2009

Diploma

Langevin Learning Services
Aug 1992May 1996

Bachelors

Radford University