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Serve on a number of Boards, including a Web 2.0 company, an NPO and a Boston-area college. Do pro bono work for other non-profits. Writer of both non-fiction and fiction.


To obtain a CEO or CXO position in a dynamic company in the professional services, Internet, high technology, computer services, or software industry.


CEO and senior executive withextensive experience in global leadership, management, strategy, service development, sales and marketing. Co-founded, grew and sold a successful management consulting firm with a diverse array of clients spanning multiple industries and geographies. Recognized pioneer in the global development and marketing of services. Led the marketing of "Business Reengineering," the most successful management consulting concept of the 1990s. Published author of business articles on management, service innovation and marketing/sales. An innovative and experienced executive with solid leadership, management and people skills. Board Director for a number of organizations, including a Boston area college, an NPO and a Web 2.0 company.

Leadership and Management Skills

  • As EVP and a member of the executive committee of Zefer Corporation (now part of NEC), successfully led three major areas of the business, including the building of the firm's business strategy practice including the hiring and development of hundreds of management consultants; establishing the firm's industry practices including hiring key industry heads from a variety of competitors; and directing the firm's strategic marketing activities;
  • As CEO and Managing Partner of the marketing consulting firm Waite & Company, co-founded and grew the firm to 30 employees and revenues of $5mm in four years with strong profits and a diverse client base. Successfully sold the firm to Zefer Corporation;
  • As SVP of CSC Index and a member of the executive committee, created the management consulting industry's foremost service innovation and marketing organization, managed a large staff, and successfully developed and marketed new consulting services to reposition the organization from an IT consultancy to a general management consulting firm.
  • In addition, have authored articles in numerous publications, including the Harvard Business Review and The New York Times.

Industry Expertise

  • Beyond holding senior marketing positions at a number of management consulting, IT services and Internet firms have consulted to the Board of Directors and senior management teams of an extensive array of professional services, IT services, software, telecommunications, financial services, Internet-based companies, and educational institutions.
  • As a result, have a deep understanding and appreciation for the different - and successful - strategy, service innovation, and marketing and sales business models these diverse organizations employ.
  • Have also developed strong leadership, interpersonal and facilitation skills not only working with Board of Directors and senior management teams, but also leading consulting engagements, thought-leadership activities, and marketing and sales organizations across numerous industry sectors.

Service Development, Marketing and Sales Experience

  • At Waite & Company, successfully developed new services, marketing, communications and sales strategies for dozens of clients. Achieved lasting results generating dramatic increases in sales leads and revenues.
  • At CSC Index, directed the development and marketing of the firm's seminal "Business Reengineering" service - the marketing and practice of which quadrupled the firm's revenues between 1988 and 1995. Conceived the idea of holding senior management conferences and writing and publishing a series of business books, including leading the promotion of such New York Times best-sellers as Reengineering the Corporation which has sold over 3 million copies and been translated into more than 30 languages.
  • At Zefer Corporation, directed the firm's strategic marketing and communications activities, including developing and executing an aggressive pre-IPO marketing campaign that garnered substantial publicity, brand-building, and interest in the firm.
  • At McKinsey & Company, helped lead the firm's communications and public relations activities internationally. Developed and executed communications programs for the communications, electronics, energy, manufacturing and logistics practice areas. Promoted leading McKinsey experts and created and executed promotional programs for the firm's business books.

Work experience

Executive Director and COO

Prince Lobel

As Executive Director and COO of this law firm, report directly to the Managing Partner and work as part of the Management Committee to develop the firm's business strategy, growth objectives, revenue and profit targets, and direct and manage the firm's operations. Responsibilities include:

  • Developing and implementing the firm's strategic and organizational goals;
  • Directing the operations of the firm;
  • Managing the firm's staff;
  • Developing annual revenue, operating and capital budgets; and,
  • Overseeing the marketing and business development initiatives of the firm.

Director of Communications

McKinsey & Company

International responsibility for marketing and public relations activities. Developed and executed marketing programs for the communications, electronics, energy, manufacturing and logistics practice areas. Promoted leading McKinsey experts and created and executed promotional programs for the firm’s business books, including Kenichi Ohmae’s Triad Power and Richard Foster’s Innovation: The Attacker’s Advantage. Obtained extensive coverage for the firm in such publications as The Wall Street Journal, Business Week, Fortune, Forbes, The Financial Times, The Economist, the Nikkei Financial Daily and Der Spiegel.

Senior Vice President

As a member of this global consulting  firm's executive committee (a division of CSC, a $17 billion corporation with over 90,000 employees in 80 countries worldwide), had international responsibility for creating sustainable business strategies, developing new consulting services, and directing the firm's marketing activities.
  • Worked directly with the CEO and President to reposition the company from an IT consulting firm offering services to CIOs to a management consulting firm offering services to CEOs.
  • Participated in the selection and creation of new offices in the U.S., Asia and Europe, including the development of local marketing plans.
  • Oversaw the development and marketing of the business reengineering concept, the marketing and practice of which quadrupled the firm's revenues between 1988 and 1995.
  • Identified and oversaw the development of the firm's organizational agility and business strategy practices worldwide.
  • Conceived the idea of writing and publishing a series of business books and led the promotion of such New York Times best-sellers as Reengineering the Corporation. Secured a cover story in Fortune magazine on business reengineering featuring CSC Index as well as coverage in The Wall Street Journal, The Financial Times, The Economist, the Nikkei Financial Daily and Manager Magazin; conceived and directed a study of reengineering initiatives which was carried by The Economist and cited as the most comprehensive study on the subject to date.
  • Marketed CEO-level conferences held in North America, Europe and Asia featuring such luminary speakers as Peter Drucker, Michael Porter, Jack Rockart, Michael Scott-Morton, Michael Treacy, Michael Hammer, Warren Bennis, Peter Senge, Robert Reich, John Naisbitt, Alan Kay, Hiro Takahashi and Clayton Christensen.

Managing Partner

Waite & Company

Co-founder and managing partner of this management consulting firm. Major accomplishments:

  • Grew the firm from two to thirty employees in four years, and increased revenues from $1.5MM to a projected $5MM.
  • Served over twenty-five clients, including the global operations of Accenture, A.T. Kearney, Bankers Trust (now Deutsche Bank), Cambridge Technology Partners, CSC Consulting, Deloitte & Touche, Fidelity, Heidrick & Struggles, L.E.K. Consulting, Lotus/IBM, Marakon Associates (now part of Charles River Associates, The Parthenon Group, Starwood Hotels and Resorts, and Zefer Corporation.
  • Developed a proprietary set of consulting approaches and frameworks, consultant training programs, and administrative functions such as marketing, sales, finance and human resources.
  • Sold the company in 1999 to Zefer Corporation (now part of NEC).



As an EVP and a member of this 850 person Internet strategy firm's executive committee, developed new business, consulted to key clients, and offered strategic guidance on the development of Zefer itself. Other achievements:

  • As director of the firm's business strategy practice, oversaw the hiring and development of hundreds of business consultants and the delivery of exceptional value to clients.
  • As director of the firm's industry practices, hired industry-leading experts from other consulting firms, created and developed four robust lines of business: media and entertainment; retail and consumer goods; financial services; and pharmaceuticals and life sciences.
  • As director of strategic marketing, developed and executed the firm's aggressive pre-IPO marketing plan; created and managed advertising and public relations campaigns, executive seminar series, brochure and newsletter production, and all other marketing and sales support activities.

President & CEO

Waite Associates

As Founder and Managing Partner of this management consulting firm, built a successful organization with dozens of clients and large, highly-profitable client relationships. Oversaw the firm's operations and P&L. Provided strategic business, operations, marketing, sales and new service development services to a variety of companies. Sample engagements:

  • For a $4 billion global IT services firm with over 78,000 employees, worked with the senior management team to develop a new five year business strategy that would ensure growth of at least 20% CAGR and operating margins of 20%, expand into new service lines and geographies, capitalize on the dramatic shifts occurring in their markets and underlying technology platforms, and emerge as the market leader in their field.
  • For a $500 million premier global management consulting firm with over 1,100 consultants, worked with the CEO and his executive team to reorganize the company to focus on industry sectors, conducted extensive client interviews, developed a new global market strategy to attract the most profitable clients and differentiate the firm from its key competitors, created industry-specific marketing and communications plans, and designed an integrated marketing and business development approach that dramatically increased the firm's revenues.


Selected for International Study Program

Bachelor of Arts

Dean's List


Marketing and Sales
Widely recognized pioneer, expert and published author on marketing and sales.
Innovated numerous new lines of services for both employers and clients - including Business Reengineering, the most successful management service of its time.
Highly experienced manager having overseen the direction and management of hundreds of employees.
CEO Leadership
CEO of two organizations, including founding, building and successfully selling a company. Also served on the Executive Committees of two corporations.


Mel Bergstein

“Tom worked with our management team to help us develop a market strategy to attract the most desirable potential clients and differentiate our firm from our key competitors, as well as design an integrated marketing and sales approach that would best achieve our business objectives. Throughout the whole process, we were impressed not only with his key insights and substantial contributions, but also with his ability to work with our senior executives to get the results we wanted.” - Mel Bergstein, Chairman, Diamond Management and Technology Consultants.

John Kelly

“Tom is one of industry's foremost authorities on managing intellectual capital as a source of competitive advantage. We live in a services centered world where getting cutting edge ideas out to your customers and people quickly and effectively is essential for success. I found Tom to have a deep understanding of how ideas and knowledge are best developed and packaged as well as having the very "hands on" practical experience required to effectively deliver. He works particularly well in aligning executive leadership, field based teams and external stakeholders. I highly recommend him as a top level consultant, colleague and business partner.” - John Kelly, President Xerox Global Services (N.A.).

Marc Kozin

"Tom has been a great advisor for years and has made substantial and lasting contributions to our firm. If you are looking for outstanding help with your strategy, I would recommend him without hesitation." - Marc Kozin, President, North America, L.E.K. Consulting LLC.

Ralph James

"Tom is a quick study, got to the heart of the issue very effectively, developed thoughtful and actionable recommendations that the team embraced and impressed me by continually following up to make sure things were going well. All in all it was both a very productive and enjoyable engagement." - Ralph James, Executive Director, Executive Education, Harvard Business School.

Paul Schaut

"I've hired Tom five times over the years as he is fantastic in the areas of strategy, marketing, and business development. He has a proven ability to apply his skills across professional services and helped me in my efforts within Internet commerce, mobile marketing, HR management and digital media. He did a great job in each situation and I would highly recommend him and wouldn't hesitate to hire him again!" - Paul Schaut, Chairman and CEO, Modiv Media.

John Thompson

"Tom is the best Chief Marketing Officer I have ever worked with - and I have worked with quite a few. He has a shrewd understanding of what "strategic" marketing means. I recommend him to anyone seeking insightful strategic marketing, practice development and business development advice.” - John Thompson, Chairman, Merriman, Curhan & Ford.