Summary

A fact-based decision maker with extensive senior level leadership experience, key strengths include consistently exceeding profit targets, the capacity to envision “success” and establish strategic initiatives, and the ability to communicate in practical, common-sense terms at all levels of an organization. Financially astute, and quick to grasp the strengths and weaknesses of a business, he pays attention to others around him, shows consistent respect, builds good working relationships and seeks to integrate diverse viewpoints into problem solving and decision making

Work History

Work History
May 2005 - Apr 2011

Vice President, Business Development

Van Houtte Coffee Services Inc.

Van Houtte is a privately held, vertically integrated company – Coffee Services, Retail sales, Bistros, Product, and equipment manufacturing.www.vanhoutte.com

Vice President, Business Development, Canada - Current

Responsible for recruitment and development of Van Houtte’s first National Accounts business development team.

  • Recognized opportunity to leverage national infrastructure to secure large multi-unit clients
  • Recruited, hired and trained team of elite new business hunters and support staff
  • Team signed over $2 million in new business in first year

Vice President – Central Region May 2005 - Feb 2010

Responsible for increasing profitability in the Coffee Services division, through organic growth and

acquisition.Serving over 8000 business clients through 6 Ontario branches

  • Increased EBITDA by 50% over four fiscal years
  • Transformed operations-driven business to client-centered Marketing business through HR training and development, advertising, trade shows, events, and product promotions
  • Created National Accounts program to exploit Van Houtte’s international branch network
  • Negotiated strategic alliance with Canada’s largest Food Service Operator – increased sales by 100% nationally with that client in first two years of contract.
  • Held Operating Expenses flat for three years by centralizing non customer facing functions.
  • Increased Return on Assets by 10% through recovery of low ROI equipment, reduction of inactive clients, reduction of equipment in warehouse, and reduction of inventory.
  • Completed 6 acquisitions adding over $2 million in sales and divested 2 non-core vending businesses for a substantial gain on book value 
Apr 2003 - Aug 2004

President

Laura Secord

Chain of 160 Chocolate stores, distributor to Food, Drug, Corporate, and Mass Market customers, partner in Hallmark/Laura Secord joint venture stores.Sold to Gordon Brothers in 2004.

President

Contract position responsible for P & L, development of strategic plan and management presentation for sale of the company.

  • Recruited to build infrastructure in Canada to make company a stand-alone entity suitable for sale to prospective strategic and financial buyers - hired VP Finance, VP Supply Chain, Director of IT, and outsourced Production, Distribution and IT to Canadian partners.
  • Initiated Brand re-launch - packaging, product mix, merchandising, advertising, and pricing, including launch of Laura Secord’s first Web site www.laurasecord.ca
  • Grew EBITDA from $1.5 to $4 million
  • Created and presented Strategic Plan and Management Presentation for potential purchasers, and successfully sold business for 7x expanded EBITDA, creating over $9 million additional value to Archibald.
Oct 1990 - Jun 2000

President

American Greetings
American Greetings, Cleveland, Ohio (NYSE:AM)| 1990-2000

$2.5 billion manufacturer, wholesaler, and retailer of greeting cards, and

social expression products. www.americangreetings.com.Held three positions over a ten year period and was promoted twice at American Greetings as follows:

Carlton Cards Retail Inc., Cleveland, Ohio | 1999-2000 (division of AM)

Retail division of American Greetings, volume of $450 million, owned and operated 700 North American stores, managed Gorant Candy Company, manufacturer/retailer of fine chocolates.

President

Responsible for P & L of the North American retail division.

  • Managed change in strategy to: build brand, focus on key category dominance, develop exclusive private-label giftware program, develop new store formats.
  • Exceeded fiscal 2000 sales goal by $2.6 million, increased earnings (EBIT) 15%.
  • Improved domestic terms of trade by $1.5 million in fiscal year 2000
  • Developed and Implemented “clicks and bricks” web site strategy focusing on Information, Loyalty Marketing, and e-commerce at www.carltoncards.com
  • Above company average in Gallup survey rating. Received “Exemplary Performance” rating 10 straight years from 4 different managers during 10-year career at American Greetings.

Carlton Cards Retail Canada, Toronto, Ontario | 1993-1999 (division of AM)

President

Responsibilities similar to ‘President’ description above for 250 Canadian stores

  • Exceeded earnings plan 6 years in a row. Earnings increased from $300,000 in fiscal 1994 to over $11 million in fiscal 2000
  • Increased same store sales over 50% during 6 years in Canada.
  • Improved “Return on Net Capital Employed” to over 40%,
  • Developed new concept “Marketplace Store” in Oakville and Toronto Eaton Centre
  • Pioneered “Fast Track” program to build management bench strength and promote from within.

Rustcraft, Toronto, Ontario | 1990-1993 (division of AM)

Focused on sales and distribution of Rust Craft brand greeting cards to grocery, drug, and mass retailers

Director of Field Sales

Responsible for leadership and management of sales force of 5 District Managers, 40 sales representatives, and merchandising force of 500.

  • Increased sales by 30% over 2-1/2 years and increased account base by 20%.
Sep 1976 - Oct 1990

Various

Additional Career Experience
Humber College | 2001 and 2004 Instructor

·Taught over a dozen courses including strategy, direct marketing, financial services

RBC Investments | March 2002 – April 2003 Investment Advisor

·Gathered $6 million in assets in one year

Shelving Designs, Toronto, Ontario | 1987-1990

A Closet Organizer, and Kitchen Accessory retail and service business

Owner/Operator

Best Wishes, Toronto, Ontario | 1984-1987

A 22-store card and gift chain with volume of $7 million

Vice-President, Retail Operations

Hallmark Cards, Toronto, Ontario | 1978-1983

A $4.5 billion international brand name manufacturer, distributor, and retailer, of cards, gifts, and social expression products.www.hallmark.com

Market Development Manager | 1981-1983

Responsible for retail store site selection and evaluation, lease negotiation

·Negotiated 14 deals for new store sites at estimated $400,000 first year profit.

Account Manager | 1978-1981

Responsible for a sales territory of 30-50 accounts

·Achieved highest sales increase in company in first territory, exceeding objective by 9%.

·Handled largest volume territory in company in second sales territory, in Hamilton

Zellers Ltd., Toronto, Ontario | 1976-1978

Management Traineewww.zellers.com

Education

Education

Affiliations

Member, CEO Global NetworkVice President, Caledon Tennis Club 2010Former member, Board of Directors, Archibald Candy (Canada) LimitedFormer member, Board of Directors, Carlton Cards Limited  Former member, Board of Directors, Retail Council of CanadaChairman, 1998 Annual Conference, Retail Council of CanadaMember, Earl Haig Foundation 2003 - 2008

Co-Chair, Earl Haig Secondary School 75th Anniversary Committee 2003Membership Chairman, Brampton Tennis Club 2003

Continuing Education

·Canadian Professional Sales Association Course2009

·Professional Financial Planning Course, Honours2003

·Derivatives Fundamentals Course, Honours2002

·Life Insurance Course, Honours 2002

·Accident and Sickness Insurance Course, Honours 2002

·Conduct and Practices Handbook Course, Honours 2002

·Canadian Securities Course, Honours 2002

·Lessons in Leadership 1999

·Windows 98, Microsoft Outlook, PowerPoint, Word, Excel 1998

·Creating a Growth and Profit Culture 1997

·Continuous Improvement as a Way of Life 1996

·Cambridge Forum on Executive Leadership 1996

·QUEST (Quality Service) 1994

·Front Line Leadership 1993

·French Level 4 Sheridan College (A+) 1992

·Management 1 & 2 – Waterloo Management Consultants 1982

·Xerox Account Development Strategies, Managing Time & Territory 1979

·Ontario Scholar 1973

Sep 1982 - May 1987

MBA

York University

Completed part time over 5 years while working full time

Skills

Skills

Excerpt from Personal Orientation Profile

In Terms of Enterprising vs Support Role Possibilities Tim would be described as extremely competitive, enterprising, assertive, aggressive, tough minded, determined and goal oriented. He may display new and creative ways to reach his personal and work objectives and will be self-evaluative and sometimes critical of his own performance. Given an aim, objective or requirement, he would be able to develop his own plan, manage his time and focus his effort on a daily basis to reach his goals. Being a self-manager should come very naturally to him. In Terms of Style & Strength of Various Motivations Tim would be described as being motivated both by a genuine concern for the well being of others and by the opportunity to achieve an excellent standard of income for himself through the application of his talents and effort to the achievement of very demanding goals. To achieve both his 'people-oriented' and his personal goals, he may become somewhat hard driving, eager and active. In Terms of Independence vs Need to Be in the 'Team' Tim would be described as cooperative, obliging, efficient and conscientious. He can function effectively in a group which is well organized but allows him leeway for individual initiative. He will accept early supervision along with training but will expect less supervision after gaining the experience. In Terms of Orientation Towards the 'People' Side of Business Tim would be described as somewhat sociable, enthusiastic, cheerful, lively and entertaining. While valuing social interactions, he may be somewhat reserved in his initial contacts with new people. The achievement of goals would be through personal relationships developed over a very long period of time. In Terms of Orientation Towards Technical & Practical Concerns Tim is extremely logical, reflective, analytical, factual and very practical. He enjoys things that challenge his capacity to learn. For the sake of interest as well as necessity, he will become an expert in things that intrigue and challenge him. He likes to be creative and conceptual. He would enjoy solving intellectual challenges by thoroughly investigating the facts and data associated with a particular problem.

Excerpt from Traversa Individual Assessment Report

  Tim has a number of leadership strengths which have helped him succeed in his 32 year business career. He possesses a strong business education and seasoned senior general management experience and knowledge across industry segments relevant to Van Houtte’s businesses. He is able to integrate diverse functions to drive growth and profitability of a substantial business. He has a well developed and balanced repertoire of thinking and planning abilities in the areas of strategy, operational management and innovation. He consistently involves his team of leaders in planning and decision making across these areas. He has a respectful, inclusive, friendly approach to organizational leadership that can build a high degree of buy‐in and commitment. He approaches influence and leading change in a straight forward, organized, collaborative manner. He pays attention to others around him, shows consistent respect, builds good working relationships and seeks to integrate diverse viewpoints into problem solving and decision making. He sustains positive interpersonal initiative and a constructive attitude. He is an achievement oriented senior line executive who consistently pursues challenging business performance, sets high expectations, cultivates strong leadership buy‐in and handles operational execution in a thoroughly planned, organized manner. He has substantial experience and skills as a senior general manager in selecting, developing and integrating executive talent on senior business leadership teams. He replaces talent as needed and seeks to upgrade it over time through career development and succession planning.

Judgment, critical thinking, and open-mindedness

Thinking things through and examining them from all sides are important aspects of who I am. I do not jump to conclusions, and I rely only on solid evidence to make my decisions. For example:   Completed 6 acquisitions adding over $2 million in sales and divested 2 non-core vending businesses for a substantial gain on book value at Van Houtte Created and presented Strategic Plan and Management Presentation for potential purchasers, and successfully sold business for 7x expanded EBITDA, creating over $9 million additional value to Archibald at Laura Secord Managed change in strategy to: build brand, focus on key category dominance, develop exclusive private-label giftware program, develop new store formats at Carlton Cards

Curiosity and interest in the world

I am curious about everything. I am always asking questions, and find all subjects and topics fascinating. I like exploration and discovery.  For example:   Have taken continuing education courses throughout my career Took on multiple courses teaching at Humber College in various subjects Have adapted to several different careers - business owner, investment advisor, teacher, executive - and have both Business to Business and Business to Consumer experience

Creativity, ingenuity, and originality

Thinking of new ways to do things is a crucial part of who I am. I am never content with doing something the conventional way if a better way is possible.  For example:   Created National Accounts program to exploit Van Houtte’s international branch network Initiated Brand re-launch - packaging, product mix, merchandising, advertising, and pricing, including lauch of Laura Secord's first web site. Developed new concept “Marketplace Store” in Oakville and Toronto Eaton Centre