Work History

Work History
Dec 2013 - Present

Concierge Representative

Rentpath's Apartment Guide Division
  • Maintain strong relationship with customer base to reduce client churn 
  • Ensure contract fulfillments are completed
  • Act as admin for Regional Director
  • Train new Concierge Representatives
Apr 2013 - Dec 2013

Account Coordinator Team Lead

Rentpath's Rentals.com Division Rentpath's Rentals.com National
  • Coach team to meet goals as well as daily assistance with accounts and internal systems
  • Monitor team metrics and work output
  • Create and implement new processes for the team and business  unit
  • Assist with at-risk accounts as well as pending account deactivations
  • Manage team reports i.e. Operations Metrics Report, Cancellation Report, and Contract Report
  • Maintain state assignments to organize employees’ territories and assist with monthly commissions
  • Train new Sales Operations and Sales Executives on products and processes
  • Composed training manual
  • Interviewed and hired new employees
Jun 2012 - Dec 2013

National Accounts Coordinator

Rentpath's Rentals.com National
  • Responsible for the entire customer experience from processing contracts to regular monthly servicing for Strategic Accounts
  • Looked upon as subject-matter expert for Sales and Operations teams
Jun 2011 - Jun 2012

Sales Coordinator

Rentpath's Rentals.com Division Rentpath's Rentals.com National
  • Sales Coordinator for Responsible for the entire customer experience from processing contracts to regular monthly servicing

Education

Education

Kennesaw State University

Skills

Skills

Training

Microsoft Office

Sales Operations

Public Speaking

Time Management

Project Planning

Leadership

What People Say About Deirdre Baber

Deirdre Baber is one of the most disciplined and punctual person I've ever known. Her ability to work efficiently under stressful conditions and nerve-wracking deadlines speaks volumes about her hard work, determination, and composed demeanor.
Daja Craven
Sales Consultant

D is a stickler for detail and efficiency. She cuts through the BS to solve problems. If I was on a sinking ship I would want her by my side helping the team stay focused to save everyone. I true business woman who was trained by the best CEO ever (not me) - way to go Bravo.

Steve Syers
General Manager @ FranchiseTeamwork

Deirdre is a brilliant Sales Operations Team Lead who would make a great addition to any team. Deirdre created Standard Operating Procedures used by the account coordinator team that has help with efficiency in handling cancellations. She is very good at organizing and planning on cross department team projects. She is creative and enthusiastic which carries over to teams she has managed. I would highly recommend her for any position, as she naturally rises to the occasion when presented with challenges.

Frank Richardson
FLEETCOR

Deirdre is a fantastic operations, project management resource, and will be a valued asset to any company she joins. Deirdre possesses very good detail skills combined with the ability to interact with customers to close business. She was consistently one of the hardest working individuals in the company, and set a great example throughout the organization. I enjoy working with her greatly.

Elizabeth Pope
Inside Sales Supervisor

Deirdre has amazing follow up on everything she does.

Stephen Cisney
Entrepreneur

Deirdre is a very detailed , organized person..She is very focused on the task at hand and manages her group in a professional manner... She is very well respected and is recognized as a leader in her organization. Her team operates at a highly efficient manner and Deirdre 's leadership skills are a definite contribution to her groups success as a whole...She is a pleasure to work with and always exhibits a positive can do attitude.

Kathryn Edwards
Inside Sales Team Lead at RentPath (Formerly PRIMEDIA)

While I worked with Deirdre, she was an absolute delight to work with and be around. Deirdre had a yearning to understand all that she could to assist with all levels of our efforts. Deirdre's drive and determination to finish her duties always impressed me. She has a keen mind that often offered great insight to solutions that we had not thought of. She is a great employee and even better person.

Brian Almond
Regional Account Executive at G/O Digital