Download PDF


A very reliable and skilled I.T. technician, the experience obtained in different scenarios, allows me, in a shorter period of time, to perform competently in a broader array of functions.

Currently interested in specializing and evolving to an infrastructure support,  system administration or network support position.

Work History

Since Aug 2017

Application Support Engineer

BNP Paribas (outsourcing)

- Enterprise Business Revenue Support.

- Billing end-user support.

Jun 2017Aug 2017

Support Engineer

Microsoft (outsourcing)

- Dynamics CRM applicational support for EMEA region.

- Customer Care Representative for EMEA region.

Dec 2011May 2017

Server Systems Operator

IBM Portugal (outsourcing)

- System Operation for Novo Banco; UNICRE and Millenium BCP.
- Ensuring correct execution of applications batch processing, identifying and troubleshooting application batch errors.
- Monitoring and alarmistic of the IT infrastructure.
- Configuration and execution of storage reports.
- Managing windows services and users.

Used technologies: VMWare; Windows Server 2003/2008/2012; Linux; SCOM; TEC; OpenVMS; Tandem-3; Active Directory; DHCP; IIS; NLB; Cluster; SAP R3; Remedy, Control-M.

Apr 2008Nov 2011

Identity Management Consultant

Portugal Telecom (outsourcing)

- Designing; structuring; implementing and coordinating a team responsible for corporate access to systems and applications in use by PT and TMN due to a merge between companies:
- SharePoint team site design, building and administration.
- Siebel user administration and support.
- SAP R3 / CRM user administration and support.
- Creating macros; customizing and generating reports on BMC Remedy.
- 2nd line support to corporate systems and applications.

Used technologies: SAP R3 / CRM; Siebel; Talisma CRM; Filenet; BMC Remedy; TSO; RACF; ARICS; DB2; MS SQL Server; E-trust SSO; Oracle SQL+; Oracle SQL Developer; Oracle SSO, In-house applications (SFA Portal; WASP; Sintra; Sirel-AT, Mobilix).

Apr 2007Apr 2008

Helpdesk Support

Portugal Telecom (outsourcing)

- End-user support and IAM on several systems; applications and software.

Used technologies: SAP R3 / CRM; Filenet; BMC Remedy; TeleVantage, In-house applications (WASP; Sintra, Sirel-AT).


System Administrator / Trainee Account Manager

Northern Star IT

- System administration and end-user support.
- Network installation; configuration and support.
- Backup reporting.
- In-house migration of Microsoft CRM 1.2 to Dynamics CRM 3.0.
- Pre-Sales configuration and demonstration of Dynamics CRM 3.0 to prospective customers/partners.

Used technologies: Windows Server 2000/2003; Windows SBS 2003; SQL Server 2000; Exchange Server 5.5~2003; ISA Server; Dynamics CRM 1.2 e 3.0; Windows 2000 Professional; Windows XP Professional; Veritas Backup Exec; IIS 5.0 e 6.0; Trend Micro Web Suite; HP Print Servers; APC UPS; SonicWALL Firewall e VPN; Terminal Server; Virtual PC e VMWare; Flash; Photoshop, HTML e CSS.


Field Support Technician

Planet Solutions Ltd.

- Installing and configuring wireless networks at customers' sites.
- Diagnosing and repairing problems with software and operating systems.
- Assembling and repairing laptops and computers.

Used technologies: Windows 2000 Professional; Windows XP Professional; Windows 98 SE; Outlook 2000; Office 2000; Office 97; HD Data Recovery; TCP/IP; DNS; DHCP, WEP/WPA.


Network Technician

SBG Sistemas de Informação.

- Configuring a link through a secure VPN that supported data and voice between Lisbon and Porto offices.
- Preparing and configuring Cisco routers; switches and SonicWALL equipment for deployment to sites.
- Installing and upgrading cabling and infrastructures to support gigabit speed.

Used technologies: Cisco IOS; Cisco routers; Cisco switches; VPN module with integrated firewall SonicWALL; Avaya 2010-IR analog telephones; SonicWALL Management Station Interface and VPN client; VoIP; QoS; TCP/IP; VPN; IPSec; Kerberos, panel patching; cable assembly, rack mounting.


TTY System Operator

Portuguese Army

- Maintaning the communication center operations.
- Ensuring message encryption and receiving and forwarding of all transmissions..




BsC (Hons), Computer Science, 2nd Year frequency

University of Westminster

Level IV specialization, System, Networking, and LAN/WAN Management/Manager, 17/20

IEFP Alverca




ITIL Foundations v.3


Microsoft Certified Professional



IBM Shared ID Management

IBM General Security and Requirements

Workshop Office 365

Siebel 8 CRM

Configuring Windows 2008 AD Services

Implementing, Managing and Maintaning a Microsoft Windows Server 2003 Network Infrastructure

Trend Micro Web Suite

Microsoft Certified System Administrator in Windows 2000

Cisco Deploying QoS for Enterprise Networks