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A very reliable and skilled I.T. technician, the experience obtained in different scenarios, allows me, in a shorter period of time, to perform competently in a broader array of functions.

Currently interested in specializing and evolving to a system administration; applicational or network support position.

Work History

Jun 2017Aug 2017

Support Engineer

Microsoft (outsourcing)

- Dynamics CRM applicational support for EMEA region.

- Customer Care Representative for EMEA region.

Dec 2011May 2017

Server Systems Operator

IBM Portugal (outsourcing)

- System Operation for Novo Banco; UNICRE and Millenium BCP.
- Ensuring correct execution of applications batch processing, identifying and troubleshooting application batch errors.
- Monitoring and alarmistic of the IT infrastructure.
- Configuration and execution of storage reports.
- Managing windows services and users.

Used technologies: VMWare; Windows Server 2003/2008/2012; Linux; SCOM; TEC; OpenVMS; Tandem-3; Active Directory; DHCP; IIS; NLB; Cluster; SAP R3; Remedy, Control-M.

Apr 2008Nov 2011

Identity Management Consultant

Portugal Telecom (outsourcing)

- Designing; structuring; implementing and coordinating a team responsible for corporate access to systems and applications in use by PT and TMN due to a merge between companies:
- SharePoint team site design, building and administration.
- Siebel user administration and support.
- SAP R3 / CRM user administration and support.
- Creating macros; customizing and generating reports on BMC Remedy.
- 2nd line support to corporate systems and applications.

Used technologies: SAP R3 / CRM; Siebel; Talisma CRM; Filenet; BMC Remedy; TSO; RACF; ARICS; DB2; MS SQL Server; E-trust SSO; Oracle SQL+; Oracle SQL Developer; Oracle SSO, In-house applications (SFA Portal; WASP; Sintra; Sirel-AT, Mobilix).

Apr 2007Apr 2008

Helpdesk Support

Portugal Telecom (outsourcing)

- End-user support and IAM on several systems; applications and software.

Used technologies: SAP R3 / CRM; Filenet; BMC Remedy; TeleVantage, In-house applications (WASP; Sintra, Sirel-AT).


System Administrator / Trainee Account Manager

Northern Star IT

- System administration and end-user support.
- Network installation; configuration and support.
- Backup reporting.
- In-house migration of Microsoft CRM 1.2 to Dynamics CRM 3.0.
- Pre-Sales configuration and demonstration of Dynamics CRM 3.0 to prospective customers/partners.

Used technologies: Windows Server 2000/2003; Windows SBS 2003; SQL Server 2000; Exchange Server 5.5~2003; ISA Server; Dynamics CRM 1.2 e 3.0; Windows 2000 Professional; Windows XP Professional; Veritas Backup Exec; IIS 5.0 e 6.0; Trend Micro Web Suite; HP Print Servers; APC UPS; SonicWALL Firewall e VPN; Terminal Server; Virtual PC e VMWare; Flash; Photoshop, HTML e CSS.


Field Support Technician

Planet Solutions Ltd.

- Installing and configuring wireless networks at customers' sites.
- Diagnosing and repairing problems with software and operating systems.
- Assembling and repairing laptops and computers.

Used technologies: Windows 2000 Professional; Windows XP Professional; Windows 98 SE; Outlook 2000; Office 2000; Office 97; HD Data Recovery; TCP/IP; DNS; DHCP, WEP/WPA.


Network Technician

SBG Sistemas de Informação.

- Configuring a link through a secure VPN that supported data and voice between Lisbon and Porto offices.
- Preparing and configuring Cisco routers; switches and SonicWALL equipment for deployment to sites.
- Installing and upgrading cabling and infrastructures to support gigabit speed.

Used technologies: Cisco IOS; Cisco routers; Cisco switches; VPN module with integrated firewall SonicWALL; Avaya 2010-IR analog telephones; SonicWALL Management Station Interface and VPN client; VoIP; QoS; TCP/IP; VPN; IPSec; Kerberos, panel patching; cable assembly, rack mounting.


TTY System Operator

Portuguese Army

- Maintaning the communication center operations.
- Ensuring message encryption and receiving and forwarding of all transmissions..




BsC (Hons), Computer Science, 2nd Year frequency

University of Westminster

Level IV specialization, System, Networking, and LAN/WAN Management/Manager, 17/20

IEFP Alverca




ITIL Foundations v.3


Microsoft Certified Professional



IBM Shared ID Management

IBM General Security and Requirements

Workshop Office 365

Siebel 8 CRM

Configuring Windows 2008 AD Services

Implementing, Managing and Maintaning a Microsoft Windows Server 2003 Network Infrastructure

Trend Micro Web Suite

Microsoft Certified System Administrator in Windows 2000

Cisco Deploying QoS for Enterprise Networks