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Tiago Valério Dos Santos

  • Lisbon, Portugal 
  • 96 777 1206

Server Systems Operator at IBM Portugal


A very reliable and skilled I.T. technician, the experience obtained in different scenarios, allows me, in a shorter period of time, to perform competently in a broader array of functions.

Currently interested in specializing and evolving to a system administration; applicational or network support position.

Work History

Dec 2011present

Server Systems Operator

IBM Portugal (outsourcing GFI Portugal)

Control-M EM worload automation monitoring and operating:

- Viewpoint and filter definition and editing.

- Monitoring and ensuring correct execution of applications batch processing.

- Identifying and troubleshooting application batch errors.

Executing operational tasks and "house-keeping" for Novo Banco; UNICRE and Millenium BCP.

Apr 2008Nov 2011

Identity Management Consultant

Portugal Telecom (outsourcing GFI Portugal)

Designing; structuring; implementing and coordinating a team responsible for corporate access to systems and applications in use by PT and TMN due to a merge between companies.

SharePoint team site design, building and administration.

Siebel user administration and support.

SAP R3 / CRM user administration and support.

Creating macros; customizing and generating reports on BMC Remedy.

2nd line support to corporate systems and applications.

Apr 2007Apr 2008

Helpdesk Support

Portugal Telecom (outsourcing GFI Portugal)

End-user support and IAM on several systems; applications and software.


System Administrator / Trainee Account Manager

Northern Star IT

System administration and end-user support.

Network installation; configuration and support.

Backup reporting.

In-house migration of Microsoft CRM 1.2 to Dynamics CRM 3.0.

Pre-Sales configuration and demonstration of Dynamics CRM 3.0 to prospective customers/partners.


Field Support Technician

Planet Solutions Ltd.

Installing and configuring wireless networks at customers' sites.

Diagnosing and repairing problems with software and operating systems.

Assembling and repairing laptops and computers.


Network Technician

SBG Sistemas de Informação.

Configuring a link through a secure VPN that supported data and voice between Lisbon and Porto offices.

Preparing and configuring Cisco routers; switches and SonicWall equipment for deployment to sites.

Installing and upgrading cabling and infrastuctures to support gigabit speed.


TTY System Operator

Portuguese Army

Maintaning the communication center operations.

Ensuring message encryption and receiving and forwarding of all transmissions.



BsC (Hons), Computer Science, 2nd Year frequency

University of Westminster

Level IV specialization, System, Networking, and LAN/WAN Management/Manager, 17/20

IEFP Alverca




ITIL Foundations v.3


Microsoft Certified Professional



IBM Shared ID Management

IBM General Security and Requirements

Workshop Office 365

Siebel 8 CRM

Configuring Windows 2008 AD Services

Implementing, Managing and Maintaning a Microsoft Windows Server 2003 Network Infrastructure

Trend Micro Web Suite

Microsoft Certified System Administrator in Windows 2000

Cisco Deploying QoS for Enterprise Networks