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Work experience

Aug 2009Dec 2014

Director Product Management & Design

  • Launched two products leading to an 8% revenue increase for Allegiance, a leading Voice of the Customer analytics and insights platform. Helped transform the product to an enterprise class offering and expansion into several new verticals.
  • Lead the product design and user interface department. Increased task completion rates by 12 – 18%. Established the design team, design guidelines, and design processes that fit into agile sprints. The last product I designed was rated 9/10 for ease of use by customers.
  • Assisted with the migration to agile and SCRUM master for agile teams. Embraced lean startup and lean UX methodologies for faster, customer validated product releases.
  • Responsible for product marketing collateral and customer communications.
Feb 2008Aug 2009

Sr. Product Manager

eGain Communications
  • Drove the design and implementation of several user interface and usability and Web 2.0 enhancements in the base product. Coordinated with the management, engineering and marketing teams to maintain and exceed project deliverables and expectations.

  • Drove the vision, creation and implementation of a new product line (launch mid-2009). Liaised with a cross-functional team to coordinate deliverables and launch requirements for the new product.

  • Created an efficient prototype and functional requirements process to improve the time to market of new enhancements.

  • Initiated the creation and maintenance of best practice standards for user interface and usability enhancements that have resulted in a higher quality end product.

  • Interacted directly with clients to gather insight into their product direction to determine the product road map.

  • Created launch documentation, video tours, training materials and other requirements for the launch of several enhancements and products.

  • Tools & Technologies: JSP, Javascript, CSS, AJAX, XHTML



Vertical Response
  • Developed a prototype to demonstrate the use of the Vertical Response web service.

  • Interacted directly with clients to get the prototype installed and operational in their environments.

  • Tools & Technologies: C#, ASP



eGain Communications
  • Collaborated with the User-Interface team to provide a vision for the next generation call center application.

  • Created mock-up designs and functional specifications for the prototype.

  • Worked closely with the technology team to implement a prototype.

  • Tools & Technologies: JSP, Javascript, AJAX


Sr. Director, Technology

Engineering & Management:

  • Managed software design and technical architecture of the survey design, survey taking and analytic engine applications.

  • Worked closely with client, project management, requirements analysts, test analysts, and technical support staff to design and implement key functionality and technical frameworks.

  • Designed, prototyped and implemented the CustomerSat integration with Sales Force.

  • Designed and implemented CustomerSat integration with various CRM vendors.

  • Effectively managed a 10 member engineering team that involved development, QA, support and web-operation.

  • Established goals and made strategic decisions with management team.

  • Provided technical expertise to acquire and retain customers.

  • Tools & Technologies: .Net, C#, ASP, AJAX, Javscript, XML, XHTML, CSS, SQL Server 2005, SQL Server 2000, Visual Studio, Visual Basic

Product Management:

  • Managed the product road-map, prioritized product requirements and translated business requirements into functional specifications, in consultation with the management team, clients and other stakeholders.

  • Analyzed competition, feature gaps, market position, product goals, and critical business requirements.

  • Created functional specifications, requirements for usability testing, mock-up designs, material for production and launch of new features sets.

  • Liaised with customers to identify pain points, adoption of new functionality and best practices, and gain feedback during design and development stages of enhancements.



Microsoft Consulting Services
  • Consulted with software vendors, Fortune 1000 companies, universities, and government agencies.

  • Specialized in data architecture and Internet application design and implementation.

  • Assisted clients with adoption of implementation of new technologies.

  • Worked on several beta products during this time and closely interacted with the product teams at Microsoft.

  • Clients included ATT, CCG, Qwest Communication, JD Edwards, MCI, Spectrum HR, University of Denver, and US West.

  • Tools & Technologies: ASP, Site Server, Commerce Server, SQL Server, Visual Basic



Data Software Research Company
  • Hired as a developer and promoted to manage a team of 7 within a month.

  • Managed a team that developed a supply management system for Taj Hotels & Resorts, one of the largest resort chains in India.

  • Worked closely with the client to gather requirements and convert a manual system to a completely automated system.

  • Involved in user interface design, product architecture and database design.

  • Tools & Technologies: ASP, SQL Server, Visual Basic


Other Experience

  • 2008 - 2009: Co-host of Border Crossings, a radio show focusing on the politics and culture of South Asia and its diaspora on KPFT, Houston.

  • 2004 - 2006 Present: Member of the Ghadar collective. Ghadar is an e-zine with an emphasis on the culture and cultural politics in South Asia and its diaspora.

  • Ongoing: Help various not-for-profit organizations build, implement and maintain their web presence.

  • 1994: CAG: Designed logos, letterheads and advertisements for New Delhi based companies.

  • 1994: Urmul: Helped set up an income generation program in rural India.

  • 1993: Katha: Assistant Editor, Katha Prize Stories 3, and Tamasha!, a magazine for children. Work also involved fund raising and press coordination.

  • Summer Internship 1991, 1992: Times of India, New Delhi, India. Marketing Division.



Technical Skills

  • JSP, C#, ASP, PHP, Python, Visual Basic, Perl

  • XHTML, CSS, AJAX, XML, XSL, Javascript, CSS3, HTML5 

  • SQL Server, MySQL

  • IIS, Apache, JBoss

  • Windows, Linux, Mac OS

  • Tools: Omnigraffle, Flairbuilder, Balsamiq, Sketch, Pixelmator, Atlassian Jira & Confluence, Adobe Creative Suite


  • Work status: US permanent resident
  • References: Can be provided upon request


I am passionate about creating user friendly, memorable products and have more than 18 years of experience managing all aspects of the product lifecycle for both hosted and on-premise software applications.

  • An innovative thinker and a strategic planner with a keen attention to detail and a history of delivering outstanding results.
  • Skilled communicator with customers and stakeholders; ability to explain intricate ideas in uncomplicated terms.
  • Demonstrated success in building and leading highly effective, inspired, motivated Design and Engineering teams. Build long-term, strong relationships with customers and fellow employees.
  • My design philosophy is to understand customers deeply, iterate through low-fidelity prototypes, then migrate to live prototypes that can be used for constant customer validation through the design journey.



Tulsi and her team … came up with a very elegant and appealing user experience, which resonated with the end user.
- Derick Jose
Cofounder, Flutura Decision Sciences


Tulsi is a creative genius with a gift for design and UX.
- Sonja Schurig
Product Manager, Allegiance


Tulsi easily fits works with all team members, and makes it fun to be on her team.
- Chris Cottle
EVP Marketing, Allegiance


Tulsi cares deeply about design and user experience, and it shows in the products she manages. Tulsi is very collaborative and open to feedback.
- Andrew McInnes
Director Sales, Allegiance

Very professional in her work, her design and user experience inputs were invaluable in product evolution.
- David Calcutt
Sr. Product Manager, eGain 

She is very thorough and reliable when it comes to delivery and is a great communicator.
- Ian Jones
Head Strategic Solutions, eGain

She excels in teamwork, and received the highest respect and praise from the team she directed.

- Lynn Anderson
VP Marketing, CustomerSat

Tulsi rocks!

- Annette Glenicki
VP, Client Services, CustomerSat