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Summary

  • 5+ Years experience in banking where I provided financial advice to High Net worth Individuals and Independent Business/Small-Medium size Enterprises
  • MSc and BBA in Business and Minor in Computer Studies
  • Superior customer service which lead to maintaining and growing customer portfolio
  • Generated revenues more than $100,000 per month through varies channels like FOREX, Investments, Insurance, cross-sell and CASA
  • Built a portfolio of clients equivalent to $100m within 3 years
  • Received management recognition for exceeding yearly Target by 120% every year for 4 years
  • Open Minded and a Team Player, always sharing the knowledge, efficiency Ideas and strategies
  • Proficient in Windows, MS Word, Excel, Finacle, Oracle products and AS400
  • Excellent internal and external communication skills to ensure clients’ needs are being actively heard and responded to
  • Excellent negotiation skills
  • Trilingual: English, Russian and Arabic

Work experience

Apr 2006May 2011

Account Manager

Emirates NBD

  • Regularly reviewedthe market to identify opportunities in allocated segments, as well as developed proposals for approval that will meet the bank’s policies and customers needs
  • Took personal responsibility for the establishment and maintenance of key relationships with SME’s and High Net worth Individuals to leverage business achievement
  • Provided professional and expert advice on products and services to customers and business leads to other units to ensure that business opportunities are realized
  • Regularlyreviewed account performance and made appropriate recommendations for optimizing returns
  • Complied with the approved policies, procedures and norms to protect the organization and customer’s interest
  • Superviseda team of junior account managers/support staff to deliver targeted results

Career Development, Emirates NBD

  • Certified FOREX products trade qualification at International Faculty of Finance London UK
  • Certified Investment products Trade qualification at Global training centre Dubai UAE
  • Certified Anti-Money Laundering at Global Training Centre Dubai UAE
Sep 2005Mar 2006

CUstomers Relations Manager

F.E.D Emirates Federal Tourism Services

  • Welcomed international VIP tourists into the United Arab Emirates
  • Organized all their booked transportation to/from their hotels
  • Ticket booking using Galileo ticketing program
  • Finalized deals with different hotels e.g. Burj Al-Arab, Madinat Jumeirah and the Jumeirah Beach Hotel
  • Managed some IT and office improvements in the company

Education

Sep 2004Sep 2005

Msc Management

University of Leicester

Team Projects

Led all team assignments and projects through out the year. E.g. an innovative business plan of a small business that combines 2 services: a nursery and a laundry

Courses completed:

  • Foundations of Financial Analysis
  • Foundations of Financial Analysis
  • Strategic Financial Management
  • Principles of Marketing
  • Organizational Analysis
  • Accounting and Financial Statements Analysis
  • Employment Relations
  • Leadership, Creativity and Change Management
Sep 2001Sep 2004

BBA

Trent University

Major: Bachelor in Business Administration

Successfully completed all BBA Courses that are required for the Degree

Minor: Computer Studies

Courses included: C, C++, Visual Basic, Databases and Artificial Intelligence