- Work/Eliciting with Stakeholders such as Product Owner, Sales, Marketing, Client Services, Analyst (both in the US and VN) to come up with solution and software requirements.
- Develop software requirements, mockup and prototype using Balsamiq, HTML5, InvisionApp, SnagIt
- Work closely with Developers from planning phase to development phase to provide ideas/suggestion and make sure that the delivery meets all requirements and deliver on time
- Acting as a point of contact for everyone when there is a question relate to Product.
- Writing Release Notes and join User Acceptance Testing with QA team on every release
- Giving weekly presentation, demo, training,and getting feedback from customers to come up with Software Requirement
- Analyse data report using PivotTable or Tableau to find out abnormal data trend and troubleshooting issue with data. Document all the troubleshooting steps and train other teams
- Training and working in the US for 1 month about Business Analyst
- Familiar with tasks tracking system such as Confluence, JIRA system
- Familiar with software development process like Agile/SCRUM/Kanban process
- Familiar with modeling language like UML