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  • Binh Thanh District, Ho Chi Minh City
  • DOB: 14 Sep 1988

The Business Analyst


Current Business Analyst with 5+ years of experience in developing cool Products in Software Company.
I like to take challenges in dealing with problems, analyse it, come up with great ideas and provide the best solution to the customers.
I also had the domain knowledge in Social Media, experience in dealing with Big Data and with the background from Engineering, I believe I can bring my wide set of skills to help achieve the Business goals.
With great English and Communication skills, I can work with almost every stakeholders in the company from Developers, Testers, Client Services, Sales, Product Owners.

Work History

Sep 2014Present

Business Analyst

SDL plc

- Work/Eliciting with Stakeholders such as Product Owner, Sales, Marketing, Client Services, Analyst (both in the US and VN) to come up with solution and software requirements.
- Develop software requirements, mockup and prototype using Balsamiq, HTML5, InvisionApp, SnagIt
- Work closely with Developers from planning phase to development phase to provide ideas/suggestion and make sure that the delivery meets all requirements and deliver on time
- Acting as a point of contact for everyone when there is a question relate to Product.
- Writing Release Notes and join User Acceptance Testing with QA team on every release
- Giving weekly presentation, demo, training,and getting feedback from customers to come up with Software Requirement
- Analyse data report using PivotTable or Tableau to find out abnormal data trend and troubleshooting issue with data. Document all the troubleshooting steps and train other teams
- Training and working in the US for 1 month about Business Analyst
- Familiar with tasks tracking system such as Confluence, JIRA system
- Familiar with software development process like Agile/SCRUM/Kanban process
- Familiar with modeling language like UML

Sep 2013Sep 2014

Senior Application Engineer

SDL plc

- Setup and maintain Hadoop Infrastructure (Big Data Technology)
- Monitor and troubleshooting Linux and Windows Server issue
- Maintenance and calibrate workload for Back-end system server
- Research and implement Kanban process for the team and the output is improving the productivity of the team 
- Maintain and investigate performance issue with multiple SQL Servers databases.
- Analyze SQL Server data with Tableau and come up with useful report for Management Team
- Analyze Google Analytics data and come up with with useful report for Management Team
- Manage tasks, coordinate and in charge of hiring people in the team

- Work with customers directly to solve their technical issues
- Training and working in the US for 2 months on Hadoop Infrastructure

Jun 2012Sep 2013

Application Engineer

SDL plc

- Provide technical and operational support for our social media monitoring tools and social intelligence products.
- Work with Client Services team to come up with solutions for customer issues.
- Propose and implement metrics and scripts to measure and improve application performance and health.
- Monitor backend systems, response to the emergency system down.
- Get feedback from Client Services team and propose feature request or product enhancements to the Dev Team
- Perform routine database maintenance
- Work with QA team to create performance test, regression test for each releases.

Aug 2011Jun 2012

QA Engineer


- Join the QA team and successfully develop an automation testing framework to improve the quality of the products.

- Learn and understand about the Social Media, Marketing domain knowledge so that can help in developing products

- Come up with testing strategy, manage test suite to improve productivity of the team

- Communicate with Developers on bug fixes and propose the solution for the fixes

- Training in the US for 1 months about Agile SCRUM framework

Sep 2010Jun 2011

Test Engineer

LogiGear Corporation

- Join the company R&D team to research about the automation testing frameworks in the market and trying to apply in the company

- Join a pilot project for Halliburton (Petroleum project) and make the best efforts the help the company win the project.



MASTERS in Business Information System

Vietnamese German University

In co-operation with the University of Applied Sciences Heilbronn and the University of Applied Sciences Furtwangen, GERMANY
The Master of Business Information Systems is a professional graduate program that prepares students for innovative careers as business technologists.
Business technologists are and will continue to be in growing demand as information technology plays a pivotal role in whether a business fails or succeeds in this rapidly changing business environment


BACHELORS in Computer Science

HCM University of Technology

Major in Software Development


Associates Degree

APTECH Computer Center

Programming Course

Test Score

TOEIC (July 2011), Score: 805

IELTS Academic (March 2014), Score: 6.5