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Tătucu Ligia

  • Date of Birth: 01.05.1992 (24 years);  Adress: str. Simion Mehedinți, nr.8,bl.96, sc.1, ap.7, sector 6, București
  • 0753798923

What I've studied

Oct 2014Jul 2016

MASTER Degree in  Marketing Strategies and Policies

Faculty of Economics and Business Administration, Cluj Napoca

What  I have studied: Strategic Marketing, Cosumer's Behaviour, Online Marketing, Multidimensional Analysis of Data, International Marketing, Bussines Strategy, Marketing Innovation, Financial Marketing, Advertising, Public Relations, Business Negotiation

What I have learned: to create an advertising campaign, to study a website in terms of design, competition, bussines , to develop a bussines strategy for a bussines, strengthen my knowledge in the field of marketing. 

Oct 2011Jul 2014

Bachelor Degree in Business Administration

Faculty of Economics and Bussines Administration, Cluj Napoca

What I  have studied: Public Finance,  Management, Financial and Actuarial Mathematics,  Fundamentals of Marketing,  Economic Informatics, Databases, Descriptive Statistics, Enterprise Finance, Tourism Economics, Consumer Behaviour, Service Management, Tourism Engineering Operations, Marketing Services, Brand Marketing, Marketing Policies, International Tourism, Trade and Tourism Management, Management and Sales Promotion,

What I have learned: to work in a team project, to make a market research  using the SPSS sofware in order to analyse data and how to create a touristic offer. Furthermore, during this 3 years of studying, I have  I assimilated the necessary knowledge in three key areas:Tourism, Services and Trade.

Where I've worked

Sept 2015Sept 016

Customer Care Representative

S.C Orange S.A, Bucharest

My main responsability is to resolve the complaints of customers  related to Orange Tv services and products by answering the inbound calls. In case of difficult situations, I have the responsability to make outbound calls to clarify the problem. Furthermore, I attract potential customers by promoting and answering product and service questions.

April 2016May 2016

Intern Marketing 

S.C Orange S.A Bucharest

During this internship , I have learned how to make offers for customers based on clients needs. Moreover, I have studied the products and services of the competitors with the purpose of finding their weak and  strong points, so I can create competitive advantage.

Jan 2014Feb 2014

Junior Marketing

S.C. Orange S.A, Cluj Napoca

During this internship, I have been involved in a market research organised by the company. The aim was to identify customer's dissatisfactions with Orange Shop's services. My job was to collect the data from the clients of the shop and to introduce them in a database.

Nov 2013Dec 2013

Sales Assistant

S.C. Orange S.A, Cluj Napoca

 During this internship, I have learnt to identify customer's needs and to be actively involved in the promotion of company's products and services. Moreover, I have developed my communication skills by learning Selling Techniques. Practically, my job was to help the Sales Representative to achieve their target, by learning the features of the products and presenting the offers available to the clients.

Oct 2013Dec 2013

Volunteer

AIESEC, Cluj Napoca

Cluj Napoca(Romania) I was responsible for the promotion of  NGO's activity(international student's exchanges) in faculties.

Jul 2013Aug 2013

Practitioner

Alba Tourism, Alba Iulia

I was in contact with the processes that take place in a travel agency and with the way that the Travel Agent behave with the customers

What I am good at

Communication skills

Good communication skills gained through my experience as Sales Assistant and as volunteer

Organisational / managerial skills

team spirit (during faculty I have participated in various projects team);

responsible; -capacity to adapt in any situation, to cope with stress;

good organisation skills;

ability to learn new things ( currently studying programming languages used to build websites );

Digital competence


Good knowledge of Office Package(Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access), Aptana Studio, Notepad ++, SPSS Statistics, Visual Fox Pro, Vantive (CRM), Epos

Languages

English-Level C1

French-Level A2

Certifications

Web DesignHTML and CSS programming language

Azimut Vision SRL
20142016

Language Proficiency Certificate- Lingua