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Tătucu Ligia

  • Date of Birth: 01.05.1992 (24 years);  Adress: str. Simion Mehedinți, nr.8,bl.96, sc.1, ap.7, sector 6, București
  • 0744449998

Where I've worked

December 2016present

Tv Back-up

S.C Orange S.A

I have the duty to administrate the DSMX platform when the person in charge is not on duty. I manage the content of the platform, upload different files, make sure that the Tv's are working properly.

Sept 2016present

Customer Voice Representative

S.C Orange S.A

I am part of Customer Experience Departament. My main responsability is to take care of the clients that are not satisfied with company's services. Also, based on their feedback, I can make different proposals in order to change ineffective procedures.

May 2016December 2016

Orange Representative-Project "Policlinica sociala Regina Maria"

S.C Orange S.A

I coordinated this project which is fund by Orange. The main objective is to assure free medical services to people with no income.My  duty was to check the reports sent by the polyclinic in order to be sure that the money were spent comformable to the plan. Also, I made an official visit to know more about the activity, the staff and the pacients evolved.

Sept 2015Sept 2016

Customer Care Representative

S.C Orange S.A

My main responsability was to resolve the complaints of customers related to Orange Tv services and
products by answering the inbound calls. In case of difficult situations, I have the responsability to make outbound calls to clarify the problem. Furthermore, I attracted potential customers by promoting and answering product and service questions.

April 2016May 2016

Intern Marketing 

S.C Orange S.A Bucharest

During this internship , I have learned how to make offers for customers based on clients needs. Moreover, I have studied the products and services of the competitors with the purpose of finding their weak and  strong points, so I can create competitive advantage.

Jan 2014Feb 2014

Junior Marketing

S.C. Orange S.A, Cluj Napoca

During this internship, I have been involved in a market research organised by the company. The aim was to identify customer's dissatisfactions with Orange Shop's services. My job was to collect the data from the clients of the shop and to introduce them in a database.

Nov 2013Dec 2013

Sales Assistant

S.C. Orange S.A, Cluj Napoca

 During this internship, I have learnt to identify customer's needs and to be actively involved in the promotion of company's products and services. Moreover, I have developed my communication skills by learning Selling Techniques. Practically, my job was to help the Sales Representative to achieve their target, by learning the features of the products and presenting the offers available to the clients.

Oct 2013Dec 2013

Volunteer

AIESEC, Cluj Napoca

Cluj Napoca(Romania) I was responsible for the promotion of  NGO's activity(international student's exchanges) in faculties.

Jul 2013Aug 2013

Practitioner

Alba Tourism, Alba Iulia

I was in contact with the processes that take place in a travel agency and with the way that the Travel Agent behave with the customers

What I've studied

Nov 2016Nov 2017

PHP Web Development

Link Academy 

What I have studied: HTML5, CSS3, PhP Basics, Adobe Dreamweaver

Oct 2014Jul 2016

MASTER Degree in  Marketing Strategies and Policies

Faculty of Economics and Business Administration, Cluj Napoca

What  I have studied: Strategic Marketing, Cosumer's Behaviour, Online Marketing, Multidimensional Analysis of Data, International Marketing, Bussines Strategy, Marketing Innovation, Financial Marketing, Advertising, Public Relations, Business Negotiation

What I have learned: to create an advertising campaign, to study a website in terms of design, competition, bussines , to develop a bussines strategy for a bussines, strengthen my knowledge in the field of marketing. 

Oct 2011Jul 2014

Bachelor Degree in Business Administration

Faculty of Economics and Bussines Administration, Cluj Napoca

What I  have studied: Public Finance,  Management, Financial and Actuarial Mathematics,  Fundamentals of Marketing,  Economic Informatics, Databases, Descriptive Statistics, Enterprise Finance, Tourism Economics, Consumer Behaviour, Service Management, Tourism Engineering Operations, Marketing Services, Brand Marketing, Marketing Policies, International Tourism, Trade and Tourism Management, Management and Sales Promotion,

What I have learned: to work in a team project, to make a market research  using the SPSS sofware in order to analyse data and how to create a touristic offer. Furthermore, during this 3 years of studying, I have  I assimilated the necessary knowledge in three key areas:Tourism, Services and Trade.

What I am good at

Communication skills

Good communication skills gained through my experience as Sales Assistant and as volunteer

Organisational / managerial skills

team spirit (during faculty I have participated in various projects team);

responsible; -capacity to adapt in any situation, to cope with stress;

good organisation skills;

ability to learn new things ( currently studying programming languages used to build websites );

Digital competence


Good knowledge of Office Package(Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access), Aptana Studio, Notepad ++, SPSS Statistics, Visual Fox Pro, Vantive (CRM), Epos

Programming: HTML5, CSS3.

Languages

English-Level C1

French-Level A2

Certifications

Web Design HTML and CSS programming language

Azimut Vision SRL
20142016

Language Proficiency Certificate- Lingua