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About Me:

I am a native of Garland, Texas. I have worked for many years in customer service positions. I have worked with face to face contact and have extensive knowledge with call center multiline systems as a customer service agent. I know very well how to establish a good rapport over the phone or in person. I am very detail oriented, well organized and enjoy working serving others. I have established good relations with coworkers and do well in team situations. I am not bored by repeated tasks and I also enjoy being challenged. I am able to successfully carry out responsibilities with little or no direction and am quick to learn new products and procedures as business needs and initiatives require. I have no doubts my skills would be an asset to any employer..

My Objective:

To gain a new position as a customer service call center representative, receptionist or in other office related administration using my experience that allows me use my customer service and other office skills. I have spent years in a customer service role of one type or another. I have worked in very busy office environments. I love to work with teams and I am just fine unsupervised doing day to day tasks. I am not bored at all with repeated tasks. I always enjoyed my time working reservations with each call being a destination, time of arrival and departure. I still loved being attentive to every customer calling in and where he or she would like to travel. I am computer literate in both Mac and PC. I also embarked on learning to use social media to promote Royal Guardian Studios. I am well acquainted with Facebook, Twitter, Tumblr, etc. I also have formidable chat and email skills. It is my goal to re-enter the workforce and use my talents to benefit whomever hires me. 


Computer Skills

Able to multi-task using several internal customer care, property search, and point system programs. Sufficient knowledge of Windows operating systems. Mac OS X. Proficient in Microsoft Word and Outlook Office products.  

Professional Skills

  Acute attention to detail effective for maintaining security of accounts, researching possible issue causes and providing accurate and appropriate problem resolution.  Well versed in providing high quality customer service as well as understand a wide variety of customers and their specific needs in a professional yet personal and empathetic manner. Talented in establishing a high level interpersonal relationship with clients in a short time face to face, over the phone as well as through email communications. Able to multi-task by handling inquiry volumes as they fluctuate and manage time effectively according to business needs. Proficient in providing high quality verbal and written communications in a responsive, clear and concise manner.


Aug 1992Jul 1994


The Art Institute of Dallas

Attended the Art Institue of Dallas for Interior Design. Simultaneously attended Collin County Community College for Theatrical Design.

Aug 1980Jun 1984

High School Diploma

South Garland High School

Studied all required curriculum necessary for graduation. Studied the German language for 1 year as well as participated in the South Garland International Language Club. Special interest courses were art and photography.

Hilton Achievements

Customer Compliments

Apartment Industry Achievement

Work History

Apr 2011Present

Agent / Artist

Royal Guardian Studios

This is a small business to promote the artwork of our company. Both myself and my daughter proivde the art services. I promote our services on Facebook and Twitter. I also write a blog on "Positive Thinking" to expand my writing abilities, as well as improve them and gain more experience in Social Media Management. I also create small template websites for businesses. 

Dec 2005Jun 2009

Hilton HHonors Customer Care Agent

Hilton Reservations & Customer Care

Responsible for maximizing customer satisfaction by utilizing the Hhonors frequent traveler data base and other internal resources. Respond to incoming telephone calls and/or written inquiries from members pertaining to their accounts, promotional mailings, statements, point accruals, redemption and other aspects of the Hhonors program. As a Hilton Hhonors Customer Care Agent I was committed to providing the highest quality customer service for Hilton Members, guests as well as internal Hilton team members while adhering to company established procedures and policies and consistently meeting all minimum key performance indicators.

Mar 1999Mar 2000

Hosting Sales Agent / Inbound

MindSpring Enterprises / Earthlink

Responsible for inbound hosting and internet services sales. Sales involved knowledge of domain name proceedures, website packages, e-commerce, secure keys etc. Sales order system was main frame only. Maintained a position in the top three agents for highest sales volume during 1999.

May 1994May 1995

Art Assistant

Utilized skills obtained in Interior Design. Responsible for using blue prints of private aircraft and yachts to create custom carpets, working directly with Learjet, Falcon jet companies. Transfering small scale to a large full scale pattern and creating a design for custom carpets to be made on a large canvas. Color matching yarns for carpets. Recreating replacement carpets. In charge of all Cessna pattern transfers.

Jun 1990Mar 1994

Leasing Agent

Foxmoor Apartment Community

Utilized professional telephone communications. Responsible for greeting potential new residents while taking care of requests for current residents. Other duties included showing apartment models, scheduling maintenance requests, filing all paper work for past, current and future residents, processing applications, and preparing TAA leases. Making outbound contacts to apartment locator services to generate more traffic for the apartment community.

Jun 1984Apr 1990

Floating Asst. Manager

ISC Properties Inc.

Responsible for showing apartment models, scheduling maintenance requests, filing all paper work for past, processing applications for apartments, and preparing TAA leases. Developed communication skills in greeting potential new residents in the office and on the phone. Resolving issues with current residents concerns or issues. Making outbound contacts to apartment locator services to generate more traffic for the apartment community. Maintaining the rent role and the purchase order of supplies for the properties. Served as floating assistant manager for all ISC properties in the Dallas area until the company was sold in 1990.