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Exceptional customer relations and decision making skills. Demonstrates strong work ethics, professional demeanor and initiative in daily tasks.

Technical Certificates & Licenses

Business Management  ~ Business Operations ~ Business Specialist                   Accounting Associate    ~   Para Pro Certified     ~ Cosmetology License


Barbra Erwin

Syretta Spears

Business Management Cert

Technical Certificate

Entrepreneurship Cert

Technical Certificate

Para Pro Cert



Work experience

Oct 2013Present

Financial Aid Assistant

Orlando Tech

  • Provides information to individuals regarding the financial aid process.
  • Collect and compile personal financial documentation from individuals and provide assistance in completing the financial aid process.
  • Reviews personal financial materials to determine accuracy of application and eligibility status.
  • Reviews Student Aid Report (SAR) results with applicants and counsel students on policies and procedures for receiving and maintaining financial assistance.
  • Prepares payment plans and vouchers for payment of tuition, books, uniforms, and supplies.
  • Analyze and update student information for accuracy in CampusVue.
  • Performs various office duties such as filing and faxing documents, as needed.
  • Generate reports for Pell disbursements.
Oct 2010Oct 2013

Support Clerk III

Orlando Tech
  • Organized compentency charts and  compiled curriculum framework information from the Department of Education
  • Demonstrated proficiencies in telephone, email, fax and front desk reception within a high-volume enviornment
  • Assisted financial aid department with ISIR reports
  • Reviewed and updated school course chart, program packets and brochures
  • Input, retrieve, review, modify, and maintain student data
  • Registered students for various classes and tests
  • Reconciled problems quickly to maximize efficiency in a professional manner
  • Addressed and assisted faculty, staff and students
  • Produced school transcripts, certificates, and education verifications
Mar 2006Aug 2012


Regis Corporation
  • Originated weekly, monthly, and quarterly reports.
  • Analyzed patron's hair to determine and recommend treatment.
  • Design, cut, and shape hair according to client's request.
  • Updated directory and maintained client's records.
  • Administered continuing education seminars.
  • Controlled appointment schedules of clients.


Mar 2013Present

Associates of Science

Seminole State College

Coursework Includes: Business Communications and Management, Intro to Business, Intro to Management, Internet Research for Business, Human Resources Recruting and Staffing, Human Resources Compensation and Benefits

Mar 2010Jun 2011

Orlando Tech

Coursework Includes: Accounting, QuickBooks, Business Mathematics, Microsoft Word, Excel, Access, PowerPoint

Jan 2007Jan 2008

Business Administration

Valencia College
Coursework Includes: Business Law, Business Mathematics, Accounting


Syretta Spears                                                  Barbra Erwin

Orlando Health                                                 Orlando Tech Instructor

(407) 298-5116                                                 (407) 246-7060