Cristina Quevedo

Customer Service Rep./ CSR

Objective

Highly motivated, hardworking, bilingual , well organized Customer service professional with over three years of experience in providing excellent customer service to clients. I work well as a team and I am also able to tackle any task as an individual.

Work History

Work History

Meat Clerk / Deli Clerk

May 2014 - Present
FoodCity 
  • customer service excellence
  • identify variety of meat
  • meat wrapper
  • knowledge of different plu codes

Cashier

May 2014 - Present
Foodcity
  • knowlege of plu codes
  • inventory'
  • cash handling 
  • accountable for being on time

Customer Service Rep.

Jul 2013 - May 2014
CIRCLE K
  • professional, friendly and helpful to customers, vendors, and co-workers
  • Properly ring up all sales on a cash register, accurately count back change, handle money, checks, and other types of payment received for products sold
  • Work with minimum direction and follow instructions given by supervisor(s)

CSR & Sales Rep. 

Jul 2011 - Jul 2011
TKS

Where offering the best in customer service and offering the best in customer satisfaction. Professionalism and Integrity while positively representing TKS.

  • Inbound telephone calls to assist customers, while determining needs/ preferences
  • Proficient in retrieving monthly payments
  • Accept / Deposits/ Fees via phone transactions
  • Outstanding sales skills

Office Assistant (2008- 2010)            

2008 - 2010
Rita Aguilar Independent Contractor

Served as an office assistant successfully completing any task, duties, and home projects that were assigned to me daily. 

  • Filled numerous amounts of paper work
  • Communicate with clients, giving price quotes, setting appointments and calling in work orders.
  • Distribute weekly reports

Skills

Skills

  • Exceptional skills for identifying customer needs and presenting appropriate company product and service offerings.
  • Demonstrated ability to gain customer trust which in turn leads to new sales..
  • Expertise in resolving escalated customer service issues.
  • Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®)
  • Bilingual , fluent speaking, reading and writing.
  • Cash handling skills

Education

Education

High School Diploma

Aug 2008 - May 2012
La Joya Community High School