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Business Analyst - Healthcare Information Technology

Accomplished technology professional with experience managing enterprise implementations of healthcare information and financial systems. Expert in gathering, analyzing and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools; leading data-modeling and process-mapping initiatives; and designing/re-engineering processes, workflows and technology solutions for healthcare systems and networks. Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.

Expertise Highlights...

Strategic Technology Planning - - - Data/Business/Systems Analysis - - - Data Flow & Process Mapping - - - Software & Systems Implementations - - - Testing, Scripting, Documentation - - - Project Management - - -  Process Improvement

Work experience

Aug 2007Present

Assistant Vice President & Lead Business Analyst

Fifth Third Bank

Lead Business Analyst, RevLinkSMHealthcare Solutions

Advanced to Assistant Vice President and Business analyst role to provide Healthcare and IT expertise for commercial treasury management healthcare products and services. Liaison between IT, Operations and the business line to analyze business and user needs, document requirements and resolve moderate to complex system problems. Manage large-scale implementation and system integration projects.

-Possesses a solid knowledge base of the business line, including business plan, products, processes and revenue stream

-Plays a key role in planning, testing and implementation of system enhancements and conversions. Ensures system enhancements follow the appropriate IT guidelines, meet or exceed user requirements and are completed in a timely fashion. Works with programmers and users to ensure accuracy of enhancements. May act in a project leader role for projects

-Possesses a broad understanding of business systems and industry requirements. Guides and trains less experienced analysts through project work.

-Leads the research and resolution of system issues. Partners with the technical areas in the resolution of system and process problems. Develops solutions and monitors for product enhancement and quality improvement opportunities

Key Results

-Key resource in build and ongoing support of Healthcare RevLinkSM Commercial TM products

-Dual-role of Project Manager and Lead BA on project for third new product. Test phase nearly complete (11/2009).

-Earned a “Horizon Award” for outstanding customer service and teamwork

-Championed the implementation model used for large-scale and complex product boarding

-Created repeatable product boarding model for third product while creating implementation checklist

-Seeks out opportunities to automate previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability

Jul 2006Jun 2007

Project Manager

CommuniCare Health Services

Project Manager (CareMEDX© Software Implementation)

Oversaw requirements gathering and scope analysis, customizations, legacy systems integration, user policies, user training and delivery/rollout of new system.

Analyzed existing business processes across all facilities to identify business problems and propose solutions. Led business process re-engineering for overall process improvement.

Created workflow documents, project status reports, and end-user documentation.

Tested applications for accuracy, performed UAT to ensure business needs and requirements were met.

Managed project timelines, schedules, and deliverables throughout project lifecycle

Apr 2003Jul 2006

Financial Analyst

HCR Manorcare

Identified Business process issues in business operations for 50+ regional facilities. Analyze receivables and workflow in facility business offices. Initiated and implemented necessary corrective actions for improvement.

Provided training and support related to facility contracts, billing, collections, credentialing and case management.

Key Results

Developed spreadsheet collection reporting rollup process that company implemented across other divisions.

Collected several hundred thousand + dollar checks from insurers not paying regionally due to contractual issues. Resolved issues by meeting with insurance companies personally. Trained business operations staff in proper collection methods to alleviate future issues.

Oct 1998Dec 2000


Rippe & Kingston Systems, Inc.

Client Services Consultant providing Contract Programming services.

Provided Systems Analysis, Project Management, e-business/Web Development/Design, Software and Network Infrastructure assistance.

Supported the SDLC of new Software development.

Coordinated and led User training on new Software functionalities, and created end-User technical documentation.


Dec 1998

Bachelor of Science

University of Cincinnati

2010 - 2012 Goal - MHI, Master of Health Informatics. MHI Program at Northern Kentucky University.


Resume (Word)


MS Office 2007
Microsoft Visio
Microsoft Project