Assistant Vice President & Lead Business Analyst
Fifth Third Bank
Lead Business Analyst, RevLinkSMHealthcare Solutions
Advanced to Assistant Vice President and Business analyst role to provide Healthcare and IT expertise for commercial treasury management healthcare products and services. Liaison between IT, Operations and the business line to analyze business and user needs, document requirements and resolve moderate to complex system problems. Manage large-scale implementation and system integration projects.
-Possesses a solid knowledge base of the business line, including business plan, products, processes and revenue stream
-Plays a key role in planning, testing and implementation of system enhancements and conversions. Ensures system enhancements follow the appropriate IT guidelines, meet or exceed user requirements and are completed in a timely fashion. Works with programmers and users to ensure accuracy of enhancements. May act in a project leader role for projects
-Possesses a broad understanding of business systems and industry requirements. Guides and trains less experienced analysts through project work.
-Leads the research and resolution of system issues. Partners with the technical areas in the resolution of system and process problems. Develops solutions and monitors for product enhancement and quality improvement opportunities
-Key resource in build and ongoing support of Healthcare RevLinkSM Commercial TM products
-Dual-role of Project Manager and Lead BA on project for third new product. Test phase nearly complete (11/2009).
-Earned a “Horizon Award” for outstanding customer service and teamwork
-Championed the implementation model used for large-scale and complex product boarding
-Created repeatable product boarding model for third product while creating implementation checklist
-Seeks out opportunities to automate previously manual, time-consuming processes to drive gains in data tracking/accuracy, workgroup efficiency and profitability