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“Steve brings enthusiasm and dedication to every project he works on. He thrives in busy environments and champions new systems and processes to help simplify workflow. He's a quick study, always eager to take on a new assignment or learn a new skill. His enthusiasm and positive attitude are infectious, and he is the most genuine person I know.”   - LinkedIn testimonial.  See more at

I have a strong work ethic and am driven by technology to communicate with a louder voice and with more influence.  My CV demonstrates my ability to thrive and succeed in many different environments and communicate effectively to a broad audience.

While I am ambitious and highly motivated, I derive most satisfaction from work done and for performing as part of a team.  Given all the options, each of these busy, focused companies chose me to work in a pressure-filled, deadline-driven environment.

I hope my CV paints a good picture of the value I could bring to the team at IMS.

I'm very much looking forward to hearing from you.



Work experience

Administrative Assistant

UBS Investment Bank

UBS Investment Bank - During five + month assignment at UBS Investment Bank, supported a very busy managing director, five other bankers and assisted other assistants as needed in very busy group. Designed and implemented numerous databases, forms and procedures which streamlined existing administrative duties. Provided all important phone support, managed bankers’ calendars, processed expense reports, word processing, call reports, etc.  (Through Leafstone Staffing:

Administrative Assistant

Deutsche Bank

Deutsche Bank - Supported 40+ bankers and executives, designed MS Access database, coordinated assistants’ activities on trading floor, arranged travel, processed expense reports, designed and implemented new organizational and supply ordering procedures.  (Through Leafstone Staffing:

Adjunct Voice Faculty

RI College

Instruct and mentor students in classical vocal technique and the business of opera and concert work.  Stressed the importance of the student taking an active part in their own education.

Aug 2011Apr 2012

Administrative Assistant

Neighborhood Health Plan of RI

Provide high-level administrative support to COO, DI of operations, three managers, and a large staff of customer service specialists and claims specialists by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.  (Through Adecco:

Achievements:* Discovered inaccurate vendor billing and initiated process to prevent future issues, saving time and money

* Streamlined and automated clerical functions* Assumed additional higher-level duties* Improved form and function of statistical reports and forms* Reduced department resource consumption

* Planned and managed department events to improve employee morale

Jun 2011Aug 2011

Development Office Assistant

Lifespan, Newport Hospital

Processed donor gifts, prepared and mailed donor acknowledgement letters, assisted at hospital foundation fundraising events, worked extensively in The Raiser’s Edge software application. Partnered with colleagues, managers, and senior leadership to further the organization’s mission to improve the health status of the people served in Southern New England.  (Through OfficeTeam:

Feb 2011May 2011

Executive Assistant

Visiting Nurses Association of Care New England

Supported the President & CEO, VP of Clinical Operations, and the CFO. Edited PowerPoint, Word, and Visio documents for monthly board meetings. Created excel spreadsheets and graphs. Wrote, drafted, and formatted copious business correspondence to board members, patients, and organizations. Arranged travel for CEO. Maintained filing system. Managed projects on behalf of the CEO. Partnered with colleagues, managers, and senior leadership to further the organization’s mission to build an exemplary health care system.  (Through OfficeTeam:

Sep 2007Dec 2010

Voice/acting instructor and coach

T. Steven Smith

Provide instruction in vocal performance, audition aria presentation, dramatic skills, diction skills including accent reduction, basic musicianship skills.

Feb 2007Nov 2008

Executive Assistant/Account Manager

Access TCA, Inc.

Provided support to company's three top executives, President, VP of Sales & Marketing, VP/Principal of Healthcare Practice, and the entire sales team of account directors. Provided software support to Account Services team, booked travel for busy executives, managed calendars, assisted director of marketing, scheduled meetings and managed technical needs such as WebEx presentations and media projectors. Managed day to day activities for client company's diagnostic program: received orders from client sales reps, processed order confirmations, managed availability and coordinated shipping of exhibits with warehouse, kept inventory log of exhibit availability.

Mar 2007Apr 2007

Executive Assistant

Tufts Medical Center

Supported COO of large teaching hospital. Managed very busy calendar, prepared correspondence and presentations, handled and processed high volume of confidential documents, assisted in the smooth operation of busy executive offices.  (Through Adecco:

Sep 1998Apr 2000


Florida Grand Opera

Selected from among hundreds of my peers as the sole bass-baritone to represent Florida Grand Opera as a member of its Young Artist Studio. In addition to honing my artistic talent, I learned a great deal about the business of opera as well as how to market myself effectively.


Jan 1992Apr 1998

Graduate level opera program

New England Conservatory of Music


Social Media
Marketed myself to opera companies and agents using my website, email, and Facebook.  Also use LinkedIn and Twitter.  Driven by new technologies and social media platforms, such as TalkTo.
Public Speaking/Performing
Educational outreach, theatrical performance, concert performance, more.
Editing content, proofreading, document formatting, more.
MS Excel
Creating spreadsheets, charts, graphs, pivot tables, formulas, conditional formatting, mail merge with Word, forms, more.
MS Word
Multi-level numbering, mail merge, tables, forms, TOC, TOA, importing charts and graphs from Excel, more.


Jon Ellms

Outcome Communications™ is the application of a logical series of actions which are informed and driven by a desired outcome and result in the achievement of that outcome. These actions provide the knowledge, competency and motivation to change behavior. The success of the process is measured only by the achievement of the outcome.

Karen Frankenstein