Note: Other experience includes roles as E-Mail Administrator and PC Support Technician with JOSEPH E. SEAGRAM & SON, INC. and Semiconductor Processing Engineer for MCDONNELL DOUGLAS CORPORATION. Key accomplishments include managing corporate E-Mail operations, supporting CEO/executive staff technical issue resolution, and managing several laboratories related to the research, development, and fabrication of Gallium Arsenide semiconductor material for military defense applications. Details provided on request.
2007 - 2008
Business Analyst / Technical Writer
Rapidly identified project scope and technical requirements, consulted with clients to set project objectives. Served as key liaison between client and development team, created specifications. Conducted in-house quality assurance testing, guaranteeing program functionality.* Surpassed project expectations, delivered comprehensive analysis at reduced project cost.* Fostered excellent relationships within Insala and with key clients, quickly generated solutions.
2006 - 2007
Spearheaded backend database and web-based problem/change control application support. Loaded HR data into database, verified integrity for service delivery centers. Maintained database accuracy by updating, deleting, and modifying records.* Significantly improved data loading process performance and time, by 30%, through review and introduction of key process improvements.* Reduction of data quality problem escalations (by 70%), of Level 1 severity, through enhanced data integrity and validation processes.* Upgraded database templates, to validate data and trap errors, before automatically populating problem control/change management records.
1999 - 2005
Orchestrated global web-based forecasting application database support and maintained system while resolving critical outages. Validated data loads into production database, utilizing data refresh or SQL query updates to resolve data issues. Facilitated application development, testing, and database loading. Launched User Acceptance Testing (UAT) database, transitioning to production environment on testing completion. Communicated key project information via intranet website.* Slashed application downtime during rebuilding process by 50%, increased global availability, and boosted productivity as key member of web-based forecasting application project team.* Successfully upgraded system, on-time and within budget, with 0% defects during periodic software releases.* Recognized by executive management for exceptional time and cost-saving business results.* Assisted in the development of functional specifications, data flow diagrams and data dictionaries, for application enhancements, through the requirements gathering process with internal clients.
1997 - 1999
Software Support Engineer
Delivered Radiology and Pathology medical voice recognition software application support, operated phone and email-based help desk. Tested new software releases and hardware including microphones, headsets, and sound cards, guaranteeing proper application integration.* Designed software intranet site with documentation, tips, frequently asked questions (FAQs), and patches to resolve software outages and reduce help desk calls by 40%.* Trained hospital staff and collaborated with physicians to resolve issues, greatly improving user capabilities, as much as 60%.* Requested to visit leading hospitals (including Massachusetts General Hospital, Columbia Presbyterian Medical Center and Memorial Sloan-Kettering Cancer Center), due to acknowledgement by department manager for exceptional time and cost-saving business results.
Roger Williams University
Embry-Riddle Aeronautical University