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Tyler Russell

  • Fargo US-ND
  • 701-306-5443


To find a career in Information Systems that is fulfilling and allows a company to utilize my skills using my Degree in Management Information Systems and a Minor in Computer Science. I have experience with Windows Server 2003 on up, SQL Server 2005 to 2012, Active Directory, DNS, DHCP, WSUS, IIS, Exchange, Dynamics CRM & GP, and advanced knowledge of Windows Desktop OS. I also have advanced knowledge of virtualization (Hyper-V & VMware), VB.NET and WLAN & LAN infrastructure design and troubleshooting. 

Work History

Apr 2015Present

Systems/Network Administrator

Midwest Radio of Fargo Moorhead
  • Manage Active Directory, DNS, DHCP
  • Perform help desk duties for 75+ users
  • Install/configure servers, PCs, peripherals, services, & NAS
  • Perform daily/weekly/monthly system & security monitoring
  • Perform backups on a regular basis with Symantec Backup Exec
  • Support LAN, WAN & Internet connection
  • Make recommendations for future upgrades
Jan 2015Mar 2015

Enterprise Security III

Blue Cross Blue Shield of ND
  • Assist in planning and implementation for security compliance
  • Perform security audits
  • Assist in Computer Incident Response Team (CIRT)
  • Review security threats and recommend mitigation strategies
May 2014Oct 2014

Demo Systems Manager

Intelligent InSites

Primary Responsibilities:

  • Maintain demo systems (VMs) in the cloud and on premise
  • Administer access and permissions
  • Verify demo use cases and scripts for accuracy
  • Write and maintain documentation of demo environments; including infrastructure, hardware, software, integration and configurations
  • Coordinate with Product Management, Customer Success Management, Engineering, and IT to define scope, audience and timing of each demo
  • Install new as well as upgrade existing demo installations with support from Engineering and IT
  • Use SQL Management Tools to generate demo data tailored to specific audiences and use cases
  • Build automated simulations to generate dynamic data based on real-world scenarios
  • Work with the Engineering and Product Management to enhance the software platform to support better demo systems
May 2012Mar 2014

Network Administrator

Cloverdale Foods Co

Held several positions while at Cloverdale. However, this was the culmination of many pieces of knowledge coming together.

  • Completely virtualized all servers
  • New Wi-Fi System Overhaul
  • A complete rewrite of Smokehouse Data Gathering program (MS Access/SQL)
  • Upgrading all user PCs to Windows 7 Professional
  • Contribute to setup "Production Downtime Tracking" system
  • Build Customer Complaints Database w/ dynamic graphs (MS Access/SQL)
  • Negotiated much lower support & maintenance contracts
  • Implemented Document Management Solution - Treeno
  • Analyze Internet Firewall to be sure no breaches have been committed
  • Check Email Firewall & make sure it is blocking approved threshold of emails
  • Confirm virtual and physical backups from previous night took place
  • Approve confirmed Windows updates
  • Check surveillance camera system
  • Verify proper function of all Cisco APs and Cisco controller
  • Run server updates that are possible
  • Firmware updates on both Internet and Email firewalls
  • Check for firmware updates on network switches
  • Update all VMware hosts and and vCenter Server patches
Feb 2011Jan 2012

CRM Support Engineer & Business Intelligence Analyst

Kelly Services on Assignment at Microsoft Corporation

While on assignment at Microsoft held two positions: one with the CRM (Customer Relationship Management) Team as a CRM Support Engineer and the other on the Message Center Team as a Business Intelligence Analyst.

CRM Support Engineer

  • Took cases from customers that were having trouble using their CRM software
    • Could range from a simple re-install to having to write a patch from for customer
  • Learned how to be a better communicater & help people via phone & remote screen share sessions
  • Worked in a division that is one of the fastest expanding in all of Microsoft
  • Became familiar with CRM software: how it is used, should be used, and benefits of the software

Business Intelligence Analyst

  • Worked within Visual Studio 2010 to design reports for management
  • Worked with the Visual Studio plugin Telerik Reporting
  • Consistently worked with Sharepoint 2010 along with Silverlight v3 and v4
    • Created reports from Telerik that were embeddable and dynamic
Dec 2008May 2010

Management Information Systems Intern

North Dakota State University - College of Business
  • Migrated current College (of Business) website over to newly implemented Content Management System (CMS)
  • Worked with Active Directory, FTP Servers, Powershell, SQL Server, SharePoint and Windows 2008 (and 2008 R2)
  • Implemented Microsoft Dynamics GP accounting software for professors to use as teaching tool
  • Maintained College of Business website
  • Helped in teaching professors how to update the new CMS website
  • Research new ways to take advantage of Microsoft technologies and use them in the classroom
  • Gave a presentation at the Microsoft Convergence conference to the Microsoft Academic Alliance



  • Qualified for Collegiate DECA Nationals Competition 3 years in a row
    • 2nd place national finish
    • Top 5 national finish
  • Took over Cloverdale Foods Co cellular phone plan and cut cost in half in less than 2 years
  • Completed College of Business tour of China
    • Visited Volkswagen Automobile Plant, Mercury Marine Engine Factory, and Emerson Corporation Factory
      • Met with various management teams from these places to compare business practices between countries
  • Completed Leadership training in NDSU Legacy Group
    • Completed 2 semesters
    • One of the founding members of program