Equipped with more than a decade of combined engineering, computer, IT and technical sales support Troy Clark provides comprehensive, top-level service for a wide variety of complex situations. With competence in diverse fields as electrical and mechanical engineering, computer repair, audio/video editing and production, CAD, sales, marketing, copyrighting, public relations, technical training, telecommunication, fitness, real estate and more, Troy has a unique ability to relate to a broad range of professionals and a strong aptitude for rapidly learning new information. Troy possesses strong interpersonal, presentation and consultative acumen. A genuine TEAM player, Troy only seeks mutually beneficial solutions. With caring, clear, concise and grammatically correct communication, Troy Clark exudes a “Can do”, customer (internal/external) is #1 attitude that produces tremendous customer loyalty. He is adept with all Windows operating systems and a host of popular business software on the market.
SR. ENGINEERING TECHNICIAN » Maxtor Corp., Longmont CO 1983-1996Electromechanical failure analysis of post-process failures. Firmware uplevel and verification. Inventory management. Engineering liaison with production teams (written/verbal). Conduct electromechanical environmental testing. Sensitive prototype and test systems fabrication. Author detailed technical rework instructions for electronic assembly personnel.
ENGINEERING TECHNICIAN III: OrCAD/Mentor Graphics schematic capture and trace verification. Designed, built, and tested electromechanical assemblies. Performed forensic evaluation of critical components while routinely conducting critical component-level debug. Installed 120VAC wiring for test racks. Perform scheduled equipment calibration. Create electronic rework instructions for use by electronic technicians and assemblers.
FA TECHNICIAN II, EE TECHNICIAN II: Intensive mechanical test and forensic analysis of failed hard drives, (HDAs). Electronic circuitry debugging and assembly. Test and diagnosis of hard drive assemblies and component level debug of printed circuit boards (PCBAs). Precision wiring with through-hole and surface mount technology (SMT) soldering (to 0402).
Custom website and graphic design services. CMS websites: Joomla, Drupal, WordPress, CMSimple. Multimedia solutions on CD and DVD. Audio editing and mastering. Technical documentation. Effective CDROM based marketing. Network design, implementation and support. Computer / software tutoring. Internet marketing. Audio/CD/DVD editing and production. IT consulting and implementation services.
Complex analysis and entry for telecommunication services and engineering. Process Access Service Requests (ASR) / Engineering Orders (EO). Maintain electronic document repository. Communicate and resolve non-standard issues to Provisioning.
Helped drive Network Services sales by providing network services and hardware solution expertise for dozens of products. Supported more than 30 sales professionals in 6 offices providing services across E. Tennessee and neighboring states. Designed multimedia-based training and marketing material. Developed, organized and led engaging technical, sales and end-user training. Responsible for creation and presentation of total solution concept, configuration, scope of work, survey and pricing documentation. Sold and implemented enterprise-class scanning and document archive solutions. IT services quota raised to $250,000 per year per district prior departure, following several years prior in which virtually no IT services were sold. Ranked 4th nationally, out of 41 Lanier Sales Engineers.
Drove sales of all Ricoh connected products and software, and post-sales implementation. Increased percent network-connected equipment resulting in increased consumables revenue. Developed and conducted ongoing technical sales training for both beginning level recruits and seasoned sales professionals. Sells and support T/R Systems, Equitrac and eCabinet.
(GPA 3.8 / 4.0)
Consumer Electronics Technology / Digital Electronics / Math (102 credit hours. GPA 3.9 / 4.0)