Troy F. Ferguson
- 13430 Bavarian Drive, San Diego, CA 92129
- Direct: 858.231.3870
- [email protected]
Finance professional with more than ten years of experience originating loans and building relationships with business owners and high net worth individuals. Able to prioritize tasks while managing a high volume of sales and processing activities in order to effectively meet multiple deadlines. Communicates effectively with colleagues across all organizational levels to address clients as lead in a unified front.
Successfully market and originate deposit and loan products to new and existing clients that are in alignment with the banks strategic goals and profitability objectives.
Invest significant time and energy into proactive, outbound sales via mail, telephone and email to prospects and existing clients.
Cultivate a professional network that has the potential for referral partnerships to source high-quality loans.
Record all client and prospect contact through the contact management software and adhere to all bank conduct and compliance responsibilities (ie. Regulation B, BSA, etc.)
Manage and exceed client expectations by providing excellent customer service with constant contact and thorough communication.
Responsible for maintaining a portfolio with excellent credit quality and minimize risk when granting credit facilities to new clients.
Pre-flight credit facilities that include term loans, bridge/construction loans, lines of credit, SBA guaranteed loans, real estate secured loans (including HELOC) and loans structured to be immediately sold on the secondary market.
On-board deposit accounts and facilitate appropriate cash management products and services that accompany each loan or improve a customer's existing relationship with another bank.
Uncovered opportunities by opening lines of communication with high net worth individuals or decision makers at businesses that typically generate between $5MM and $50MM in annual sales.
Upon completion of training at Wells Fargo's Business Banking University, I was awarded my first branch where I was able to source and close CRE purchase and refinance transactions from existing customers.
Referrals sourced networking with business professionals, developing internal relationships, and training local branches to profile and identify clients that need business banking services.
Another branch was assigned and I had learned to hold bankers accountable for weekly calling activity and loan referrals as pipeline reports were prepared and sent to branch and district managers every Monday morning.
Screened prospects appropriately with open ended questions and met with ideal candidates to process credit requests. Conducted site visits, collected financial information, and involved appropriate bank partners to on-board new business banking customers properly.
Recommend approval on qualified credit requests and composed a CAP detailing an analysis of the business, industry, management/ownership structure, succession plan, bank relationship, and also mitigated key risk factors to all be reviewed for a final decision by our Senior Regional Credit Officer.
Team Lead in the Orange Office for the 2014 Equipment Finance Challenge as a part of the Southern California, South Region to win the Pacific Midwest Territory.
95% of newly sourced opportunities were made by successful cold-calling and follow-up strategies.
Navigated potential borrowers and equipment vendors amicably through our credit approval and funding process, which created a flow of inbound referrals and repeat customers.
As my success was recognized, I began to take on new roles with the intention of increasing productivity and efficiency.
Involved in hiring, training and supervising sales executives to find new opportunities to refer to me directly in their first 90-days while they learned about the account executive role and deal flow.
Met with the owners on a regular basis to discuss a number of internal matters to include: new lending sources to work with, discussion around our competition, inefficiencies around our contact management system, appropriate actions to customers in default and new prospecting assignments.
Top performer in terms of new loan volume and profit margin and exceeded sales target by 120% annually.
Completed the Hyatt sponsored hospitality training program and was promoted to valet captain where I would greet guests and handle front-drive operations at the 1,628 guestroom Manchester Grand Hyatt Hotel.
Prepared valet team for the Grand Opening of Hotel Solamar and as Valet Supervisor I handled training, scheduling, reconciling and capturing revenues.
Awarded first place in "The Service Cup Challenge" for three consecutive quarters at Hotel Solamar, which was a customer service contest among all hotels in Downtown San Diego.
Conducted training sessions for new officials each season, managed scheduling conflicts from week to week, and handled payroll for up to 20 referees.
Liaison between board members, coaches, and fans regarding on and off-court disputes.
Presence as Lead Referee for multiple games on Saturday and Sunday afternoon.