Trista Howell

Trista Howell

Summary

I graduated from Minnesota State University, Mankato in May 2013 with a Bachelor of Science degree in Mass Media along with a minor in History. I have good writing skills, knowledge of social media, public relation skills as well as an understanding of AP Style.

I have worked in radio broadcast so I have a good understanding of how a radio station works. I have also worked seven years in retail, so I know how to deal with people as well as solve problems.

Work History

Work History
Mar 2013 - Present

Jewelry Consultant

Zales

  • Meet sales, warranty, repairs and credit goals.
  • oMonthly sales goal: $11,066
  • oWarranty: 10% of all sales
  • oRepairs: 5% of all sales
  • oCredit: 5 applicants per month
  • Responsible for fulfilling guest’s needs and ensuring an enjoyable experience
  • Promote teamwork with other sales consultants by actively building up each other’s strengths
  • Ability to multi-task by efficiently fulfilling daily duties while responding to customer needs
  • Manage merchandise repair schedule with vendor partners
Sep 2010 - Jun 2013

Roles Manager

Lane Bryant

As Roles Manager:

  • Open and close the store
  • Close registers and prepare deposits
  • Count money in preparation for opening
  • Instruct other employees on what jobs need to be done and how to do them
  • Deal with returns and credit card applications
  • Receive freight
  • Answer questions for both employees and customers on product
May 2009 - Jan 2012

Customer Service Manager

Walmart

As Customer Service Manager I:

  • Distributed money to registers
  • Answered any questions employees had
  • Dealt with customers
  • Distributed loans
  • Ran register audits
  • Ran the Customer Service Desk
  • Dealt with any problems in the front end of the store
Jan 2008 - Aug 2008

Receptionist/On-air

KDUZ/KARP Radio

I interned at KDUZ/KARP for two before they hired me as a part-time associate. I wrote radio news releases and recorded stories that were broadcast throughout the stations listening area.

  • I wrote news stories from AP releases that were received at the station.
  • I worked with on air personalities, learning the ins and outs of the station.
  • I updated the stations website daily, ensuring that the was current.
  • I also sold Wheeler Dealer coupons to anyone who stopped in to the station.

Education

Education
Aug 2008 - May 2013

Bachelor of Science

Minnesota State University Mankato

Skills

Skills

Manage Staff

In charge of a staff of anywhere from 6 to 45 people at one time. Delegate tasks to associates, keeping them busy, while maintaining good customer service.

Writing

I've written radio news releases as well as maintained a blog, using AP Style.

Check-in Deliveries

Responsible for signing off on shipments to the store. Responsible for making sure that deliveries are correct before the supplier leaves.

Handle Money

I count down tills when opening and closing the store. I handle deposits and prepare change orders between the bank and store.

Customer Service

I have worked in the customer service field for six years and have learned the ins and outs of making customers happy. I know how to handle hectic situations with a cool head, maintaining professionalism throughout the problem solving process.