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  • Works well in a high-pressure environment.
  • Skilled with Microsoft Windows and Office.
  • Self-motivated and assertive.
  • Quickly learns procedures and methods.
  • Honest and friendly, with outstanding communication skills.


A position in a company that will allow me to utilize my skills in customer service, data entry, computer operation and user support.

Work experience

Jan 2008Jul 2008

Customer Service Representative

National Student Clearinghouse

Primarily responsible for providing prompt, accurate, and courteous processing of student loan deferments, student enrollment verifications, degree verifications, and transcript orders received via telephone, fax, mail, email and web. Answered all incoming telephone calls, faxes, and mail as they related to the multiple services offered. Worked with internal Clearinghouse departments to address customer issues and ensure effective and long-term problem resolution. Utilized multiple databases to review and resolve inquiries related to the applicable service.

Oct 2005Dec 2007

Contract Labor


Responsibilities included providing telephone and email technical support for the National Accounts Division of a leading supplier of electronic security, fire alarm, video surveillance and access control equipment to major companies such as Lowe's, Home Depot and Best Buy; and scheduling technicians for both normal and emergency service on installed systems. Also was responsible for coordinating logistics for clients of a national automotive relocation service; contracted with both individual and business customers for local and national vehicle moves; arranged for drivers and/or carriers to provide point-to-point service between origin and destination. 

Nov 2003Sep 2005

Office Manager

Full Circle

Responsibilities included installation and operation of the Windows 2000 Server and various client computers running Windows ME and Windows XP; installation and configuration of Symantec anti-virus and firewall software; and maintaining the company's local area network. Directed the activities of Case Managers engaged in computer operations, such as word processing with Microsoft Word, printing on HP and Samsung printers, and client recordkeeping with Microsoft Access. Planned policies and procedures for carrying out computer operations according to established company policies. Reviewed daily server logs and reports to detect recurring slowdowns and errors.

Feb 2001Nov 2003

Junior Network Administrator


Responsibilities included problem detection and solving, fixing and reinstalling a variety software and hardware, including Windows 95/98/NT and Microsoft Office, and maintaining the company network, which was based on Windows NT/2000 Server and Novell Netware. Planned policies and procedures for carrying out computer operations and reviewed them with peers. Met daily with supervisors and peers to discuss the progress of current projects and resolve problems. Evaluated new software and hardware, such as operating systems and applications, to determine compatibility with existing software and hardware. Evaluated proposed data processing projects to assess adequacy of existing hardware and recommended purchase of equipment.


Sep 1996Jun 1998

Associates Degree

ECPI College of Technology