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Personal Statement

I am a friendly loyal and dedicated individual who has an ambition to succeed in any given environment. I am passionate about everything I do in life, especially my career. I love to learn and am always up to a challenge whatever the situation. Commitment and high work ethic are my most known traits and I work well in teams.  I’m a Well-Rounded Skilled Professional seeking a position utilizing my experience, office and computer skills where I can develop and excel while giving my best to an employer.

I'm a Non-smoker with my own transportation and willing to complete a background check and pre-employment drug screening.

Summary of Qualifications, Skills and Attributes

  • Type 45+ words per minute (WPM)
  • Data Entry 10 Key – 7,416 Keystrokes per Hour
  • Data Entry Alpha Numeric – 10,558 Keystrokes per Hour
  • Motivated self-starter with an aptitude for learning new skills and software programs.
  • Advance user of Windows 7 operating systems, Microsoft Word, Microsoft Outlook and Internet Explorer.
  • Proficient in Microsoft Excel and Microsoft PowerPoint.
  • Capable of operating multiple programs and multi-line phone systems
  • Recognized for high ethical standards in all work performed.
  • Detail-oriented, well-organized, self-motivated, flexible, friendly, energetic, easy-going and team player.
  • Ability to multi-task, work independently and/or team under minimal supervision.
  • Experience in performing routine clerical and administrative functions.
  • Customer service experience with irate customers and customers over 55+.
  • Internet navigation

    Professional Experience

    Mar 2013Sep 2014

    Collections Manager

    Bosshardt Property Management
    • Assisted front desk receptionist in answering 6-line phone, routing calls to proper personnel and/or taking accurate messages.
    • Returned phone calls in a timely manner to delinquent homeowners.
    • Assisted homeowners via in person and phone with accounting questions.
    • Corresponded with homeowners by phone and e-mails ensuring communication was returned promptly.
    • Received inbound calls and projected a professional image at all times diligently, courteously and professionally with irate phone calls.
    • Processed estoppels for title companies ensuring proper amounts were collected at closing and the required documents needed for closing i.e. Notarized Approval of Sale from Association Board of Directors.
    • Generate and mail late notices, final notices and/or rent demands letters to past due owners.
    • Prioritize tasks ensuring collections completed accordingly to association billing cycle.
    • Maintained collection procedures for 35+ associations and collaborated with Community Association Managers regarding collection of payments, homeowner payment plans request and possible waiver of fees.
    • Mailed account statement, coupons and invoices.
    • Conduct researches on Sunbiz, Property Appraiser, Clerk of Courts and Marion County Case Search websites for homeowners in Marion County, Citrus County, Sumter County, and Lake County.
    • Coordinate filing/removal of Claim of Liens.
    • Prepared paper work to collection attorneys for association/lien foreclosures.
    • Greeted residents/visitors and accepted HOA/Condo payments.
    • Assisted with weekly bank runs to 11 banks.
    • Maintain and update record of customers ensuring TOP’s data software regarding collections and contact information is accurate. All liens/foreclosures etc attached to owner record.
    • Report collection fees to bookkeeper and maintained collection report for A/R department.
    • Communicate with collection attorneys. Sent account ledgers and summons as needed.
    • Other duties as assigned.
    Jun 2011Mar 2013

    Administrative Assistant

    SummerGlen Owners' Assoication
    • Answer phones, route calls, take and distribute accurate messages.
    • Greet residents/visitors, direct to appropriate staff member or department.
    • Type and process word documents as needed.
    • Assist staff with administrative/office duties as requested.
    • Receive, sort and distribute incoming mail.
    • Prepare bills for payment and outgoing mail for distribution.
    • Faxing, scanning and copying of documents.
    • Maintain office filing and storage systems.
    • Update and maintain databases such as resident lists, contact lists and homeowner information.
    • Monitor and maintain office and janitorial supplies/inventory.
    • Ensure small office equipment is properly maintained and serviced.
    • Maintain office areas keeping them clean and free from clutter.
    • Conduct daily work on computer to complete tasks in email, electronic calendar and other software programs.
    • Maintain RV Lot including accepting new applications with payment and updating excel spreadsheet.
    • Process gate remote clickers and gate swipe cards via Linear AccessBase 2000.
    • Accepted payments for new clickers and swipe cards.
    • Assigning work orders to maintenance and house-keeping staff.
    • Completed a Resident Directory consisting of 1024 homes and transition process from Developer to Community.
    • Create violations and letters using accounting system TOPS program.
    Nov 2006Apr 2010

    Real Estate Support

    Samuel I. White, P.C.
    • Set-up new files for processors to process in a fast paced real estate law firm. Reviewed contracts and entered data entry consistently and accurately into company system. Called clients or Real Estate Agents for information not provided on Real Estate contract(s).
    • Completed daily reports on Microsoft Excel and emailed daily reports to Supervisor and Manager via Microsoft Outlook.
    • Trained new employees, performed general administrative duties and ordered inventory for a staff of 100+ employees. 
    • Prepared letters and other documents in a timely manner as needed.
    • Assisted in different departments with data entry and other tasks.
    May 2006Sep 2006

    Administrative Assistant

    Joseph W. Hood Jr. & Associates
    • Handled front desk duties which included answering a six-line telephone system, assisted walk-in clients, and scheduled appointments for staff.
    • Performed general administrative duties including copying, faxing, filing, scheduling of appointments, data entry, etc.
    • Assisted clients in completing forms, and answered questions consistently and accurately.
    • Prepared letters, Wills, Deeds, and maintained Corporation files.
    • Performed errands including, mailings, and delivery of documents to law firms and courthouses.
    Aug 2004May 2006

    Star Teller

    Chartway Federal Credit Union
    • Promoted from Teller to Star Teller 
    • Maintained high level of customer service.
    • Responsible for calculating, distributing, balancing money and processed daily balance sheet.
    • Balanced cash drawer daily, and maintained high volumes of cash and checks.
    • Processed checks, money orders, Savings Bonds, Travelers Checks, and Cashiers Checks.
    • Performed Stop-Payments, Loan Payments, Wire Transfers, Cash Advances, and non-member check cashing.
    • Verified cash and coins for Brinks, ATM, and Teller Cash Dispense (TCD) machines.
    • Closed and secured the branch, including negotiable items, and main vault.
    Aug 2002Jul 2004

    Customer Service Representative

    E-Z Pass NY
    • Received Mystery Shopper Award.
    • Resolved customer issues, and effectively diffused emotionally-charged situations.
    • Answered a five-line phone system, and assisted customers with inquiries and disputes  including, researching their account history, problem solving, updating and entering personal or vehicle data, establishing new accounts, forwarding calls to appropriate departments and managers, and taking messages for staff.
    • Displayed helpful attitude, and expertise in assisting customers by answering questions consistently, and exhibiting outstanding customer service skills in all situations.
    Dec 1999Aug 2002


    Kid City Stores
    • Displayed helpful attitude, and expertise in assisting customers by answering questions consistently, and exhibiting outstanding customer service skills in all situations.
    • Worked as a team in maintaining stock. Replaced inventory and requisition new stock whenever needed ensuring no vacancy.
    • Received new merchandise shipments and prepared them for selling floor.
    • Handled cash register and bagged merchandise in a friendly and professional manner, quickly assessing customer needs.
    • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.


    Barbara Scholz

    Tammy Serrano

    Elaine Dash


    Sep 2014Present

    Medical Billing and Coding Career Diploma

    Penn Foster Career School
    • HIT100 --> Introduction to Allied Health                                                           
    • ALH028 --> Law, Ethics, and Confidentiality
    • BUS090 --> Office Procedures                                                                               
    • CSC102 --> Word and Excel   
    • ALH016 --> Body Systems Terminology 1                                                         
    • ALH017 --> Body Systems Terminology 2          
    • ALH021 --> Basic Pharmacology                                                                         
    • ENG010 --> Business English
    • HIT203 -->  Medical Coding 1                                                                               
    • HIT204 --> Medical Coding 2
    • HIT130 --> Electronic Medical Records
    Sep 2014Present

    Diploma in Human Anatomy and Physiology

    ALISON, c/o Advance Learning, Inc.

    Basic anatomy and physiology of important systems in the body such as the cardiovascular system, respiratory system, reproductive system, skeletal system, nervous system and others.

    Sep 1998Jun 2002

    High School Diploma

    Port Richmond High School
    • 06/2002 --> Certificate of Merit
    • 06/2002 --> Medical Lab Technology Certificate of Achievement
    • 05/2002 --> Business Education Honor Society
    • 01/2002 --> Merit Roll Certificate
    • 12/2000 --> Student of the Month Award in Business
    • 01/2000 --> Achievement Award for Perfect Attendance
    • 01/2000 --> Merit Roll Certificate
    • 06/1999 --> Honor Roll Certificate
    • 06/1999 --> Merit Roll Certificate
    • 01/1999 --> Outstanding Academic Achievement
    • 01/1999 --> City Council Citation Award


    Feb 2003Jun 2003

    Microsoft Office Suite Program

    The College of Staten Island of CUNY
    Majored in Microsoft Word, Microsoft Excel, Microsoft Access and Microsoft PowerPoint. Received Certificate

    Awards / Achievements

    • 08/2005 --> Promoted from Teller to Star Teller, Chartway Federal Credit Union
    • 01/2004 --> Mystery Shopper Certificate at E-Z Pass NY
    • 06/2003 --> Microsoft Office Suite Program at The College of Staten Island 
    • 06/2002 --> High School Diploma, Port Richmond HS
    • 06/2002 --> Certificate of Merit, Port Richmond HS
    • 06/2002 --> Medical Lab Technology Certificate of Achievement, Port Richmond HS
    • 05/2002 --> Business Education Honor Society, Port Richmond HS
    • 01/2002 --> Merit Roll Certificate, Port Richmond HS
    • 12/2000 --> Student of the Month Award in Business, Port Richmond HS
    • 06/2000 --> Promoted from Customer Service Associate to Cashier, Kid City
    • 01/2000 --> Achievement Award for Perfect Attendance, Port Richmond HS
    • 01/2000 -->  Merit Roll Certificate, Port Richmond HS
    • 06/1999 --> Honor Roll Certificate, Port Richmond HS
    • 06/1999 --> Merit Roll Certificate, Port Richmond HS
    • 01/1999 --> Outstanding Academic Achievement, Port Richmond HS
    • 01/1999 --> City Council Citation Award, Port Richmond HS


    Type 45+ WPM
    Data Entry Alpha Numeric
    10,558 Keystrokes per Hour
    Data Entry 10 Key
    7,416 Keystrokes per Hour
    Internet Explorer/Safari/Firefox/Google Chrome
    Windows 7
    Windows 7 and Windows XP
    Microsoft Outlook
    Microsoft Word
    Microsoft Excel
    Microsoft PowerPoint


    I enjoy visiting my home country Trinidad, going to church, shopping, animals, music, movies, cars, TV, surfing the web, landscaping, gardening, fitness, nutrition, working out,  health, fitness, kick-boxing, mixed-martial arts (MMA), outdoors, bike-riding, camping, hockey,  traveling, horseback riding, spending time with family, hanging out with friends/acquaintances, snorkeling, pina-colada on the beach, sightseeing,  anything that can be made competitive as well as anything that makes me sore the next day..