Tricia Wagga

Non-Profit Professional

Summary

Non-profit professional with several years of volunteer and practical work experience in the areas of social media management, communications, volunteer coordination, writing, Salesforce database management, and administrative assisting. Holder of a Bachelor's Degree in HR Management as well as a MS in Justice and Legal Studies.

Work History

Work History
Dec 2014 - Present

Social Media Coordinator

Petstablished
  • Create custom social media marketing content such as copy ads, blogs, social media posts and tweets for organization.
  • Work with graphic designer and other employees to boost brand visibility through ad sets, graphics and newsletter content.
  • Complete projects to ensure goodwill within animal welfare community.
  • Interact with animal welfare organizations to secure sign ups for software beta tests.
  • Research potential software features that organizations might want in the future.
  • Conduct analytics to gauge how well ad campaigns perform.
  • Answer emails in Facebook and Twitter inboxes from potential or current account holders.
May 2015 - Oct 2015

Administrative Assistant

Anike Foundation
  • Continually monitor emails from potential partners, volunteers and other visitors.
  • Respond to potential partners' & volunteers' emails when and where it is appropriate to do so.
  • Alert the President or other appropriate officer/volunteer of any emails that require special attention.
  • Update website feedback log with key information from emails.
  • Receive accreditation documentation from potential partners and file documents accordingly.
  • File partnership agreements. Keep partners' list up­ to­ date.
  • Create distribution lists of subscribers and report on website feedback and analytics.
  • Draft NDA's for volunteers and review resume and cover letters to determine if they are a match for the organization.
May 2015 - Oct 2015

Transparency Project Lead

Zidisha Inc.
  • Creating an easy­ to­ navigate filing or online system to hold the organization's documents.
  • Blacking out account numbers and other private information from the supporting documents before publishing information.
  • Composing brief captions and explanatory text to facilitate understanding of the documents' content.
  • Designing a system for ongoing maintenance and updating of the financial document repository.
Aug 2015 - Oct 2015

Communications Management Volunteer

Anike Foundation
  • Create engaging social media content - implement and evaluate social media projects
  • Increase exposure and following for online publicity
  • Create/promote campaigns for special events
  • Use organizational skills to create message calendar for organization.
Jun 2015 - Present

Volunteer and Partnerships Coordinator

YesLiberia, Inc
  • Manage development operations of YL, including scheduling, and logistics of potential and existing partnership activities.
  • Work with founder and specific board members to come up with ways to expand existing programs.
  • Identify, seek, and maintain partnerships opportunities or partnership with ideal organizations.
  • Working in partnership with development associates to identify potential foundations, programs, organizations and individuals to fund YL programs.
  • Represent YL at partnerships' meetings as needed.
  • Coordinate participating organizations; oversee partnership program cost or sponsorship, and other aspects of the partnership operations of YesLiberia.
  • Reach out to volunteers or Staff in Liberia to ensure activities are being accomplished.
  • Gather reports, information, and implement approved board decision or idea.
  • Communicate consistently to obtain needed information timely.
  • Update DonorPerfect and train and manage other users on the software.
Oct 2013 - Sep 2015

Social Media Manager

YesLiberia, Inc.
  • Creating content and graphic designs to raise awareness for various websites including Facebook, Twitter, Pinterest and LinkedIn.
  • Authoring blogs and coming up with strategies to promote campaigns on our various social media platforms to increase web traffic.
  • During height of Ebola crisis, Facebook reach was over 25, 000 which was a substantial improvement over prior reach for the organization.
Apr 2015 - Present

Volunteer Coordination Volunteer

Asante Africa Foundation
  • Working with volunteer coordinators and others to help create procedural rules for volunteers, complete certificates of appreciation and helping to organize how volunteers are dealt with during the onboarding process.
  • Using Salesforce to update leads, attach documents and notes to keep organization's internal documents and data updated on a daily basis.
  • Completing tasks as assigned to help complete Foundation's projects as they relate to educating children in Kenya and Tanzania.
  • Working on the organization's newsletter in Vertical Response.
  • Managing the inflow of emails and communicating with potential volunteers and staff members that inquire about joining the foundation.
Jul 2014 - Jun 2015

Teams Manager

YesLiberia, Inc.
  • Managing all teams for programs, coordinate volunteer efforts, researching new social marketing trends.
  • Creating drafts for site­ specific content, building databases, formulatingnewideas and inspiration for social media sites, and updating and maintaining various websites.
  • Working with team and board members in the role as partnership coordinator. Establishing new rules and procedures to properly determine how to go about seeking out partnerships with other organizations to boost fundraising and performance of current initiatives.
  • Helping to create email templates, workflows and other documents to help with partnership information.
  • Leading meetings with staff members to assist them one on one or in groups to brainstorm ideas that can boost productivity.
Aug 2014 - Mar 2015

Kenya and Ghana Country Liasion Intern

Zidisha, Inc.
  • Working with the director and other interns to review all incoming borrower applications within one business day of receipt.
  • Assisting with telephone interviews of new applicants and their community and personal references.
  • Collaborating with the email response team to respond to email inquiries via Zendesk.
  • Using organization's online SMS tool called Telerivet to assist borrowers via SMS messaging. 
Sep 2008 - Jan 2015

Freelance Writer

Independent Contractor
  • Contribute to developing and researching write­ ups for online media content while meeting publishing deadlines such as digital consumer trends, retail topics, and business articles.
  • Integration of the strategic direction set by clients into article contents for their final publication.
  • Day­-to­-day management of several projects and written assignments to successfully meet aggressive deadlines.
  • Updated social media for companies on weekly basis.
  • Making sure that online content is written to meet a positive user experience.
  • Ensure the continuous development of objectives to effectively improve my client relationships.

Education

Education
2008 - 2012

MSc in Justice and Legal Studies

Southern New Hampshire University

A 36 ­credit program that provides a comprehensive examination of the U.S. justice system and all its components, including management and the law. Some of the courses taken include: business ethics, introduction to legal research, marketing 101 and accounting principles 1 and 2.

2004 - 2008

BSc HR Management

Peirce College

The 121 credit program focuses on all functional HR areas including employee recruitment and selection, benefits, compensation, labor relations, training and more­ as well as a strong core of business principles, law and ethics.

Skills

Skills

Software Skills

Proficient in Microsoft Office programs, Excel, Jira, Access, ASANA, Zoho, Salesforce, DonorPerfect, Pixlr, Vertical Response and Power Point.