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Summary

Work History

11/201409/2016

Merchandiser/ Trainer

Starbucks Coffee Company
  • Spearheaded all efforts associated with retail merchandising alongside training baristas on retail selling techniques because of outstanding personal sales results.
  • Within a year, increased store profit by 32%, while climbing into lead sales position within district, a margin of $5,000 over all stores.
  • Increased retail sales per quarter 5% by average though developing merchandising techniques and utilizing varied store layouts.
03/201311/2014

Operations Supervisor

Cedar Point Fair Entertainment Corp. (Cedar Point Amusement Park)
  • Trained, recruited, and oversaw entire staff over daily operations associated with multiple ride locations.
  • Lead staff to achieve customer service award by exceeding all required guest service standards alongside, being personally recognized for excellence by earning prestigious cornerstone award.
  • Improved capacity and productive by 15% allowing each ride to become among the elite locations who serviced more than 1 million guests within 3 months.
  • Increased profit by 11% by eliminating unnecessary scheduling and maximizing employee relations
02/201003/2013

Director of Retail & Guest Care Coordinator

The Aveda Institute: Columbus
  • Coordinated day-to-day retail operations for multiple locations while serving as guest relations manager.
  • Increased retail sales by 23% by developing retail procedures, and creating inventory system that reduced product usage and loss by 11%.
  • Expanded guest base by 41% within the first six months and saw an overall increase in guest retention by 12%.
  • Developed all training material and protocol manuals associated with customer service and retail operations which lead to the store becoming one of the top performing retail locations within the state.
  • Increased graduate hiring rate by 42%, as a guest lecturer who taught retail operations and professional development for entire student body enrolled in the institute.
  • Recognized within the state as elite staff in terms of sales/average unit sales per transaction producing sales statistics 22% higher than state average.
07/200801/2010

Assistant Store Manager

The Aveda Experience Center: Eason
  • Formulated and developed goals that were mutually beneficial for associates in accordance with the store. 
  • Optimized sales exponentially by 7% week-by-week, focusing recruiting and hiring efforts on seeking those with top sales skills.
  • Raised a record breaking $10,000, by aligning store with local charities for clean water initiatives.
  • Gained national recognition and exposure.
  • Recognized/awarded at National Convention as "Best Rising Star" and "Top Sales Team" within the entire midwest & eastern USA.
  • Increased guest traffic by 13% leading marketing and eventing efforts. 

Education

10/200612/2010

Bachelor's Of Arts

Ohio State University

Major: Psychology

Advanced Coursework: Communications & French

GPA: 3.5