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Trey Osborn

Work experience

May 2014Present

Project Manager, Information Technology

MGM Resorts International
  • Manage project teams, budgets, and deliverables to ensure alignment with departmental goals for on-time project delivery
  • Lead various system implementations such as a service desk ticketing system, release automation tool, and other systems to support our hotel and restaurant business partners
  • Coordinate and develop IT college recruiting activities and relationships through on-campus visits
Jun 2013May 2014

Management Associate Program, Information Technology

MGM Resorts International
Management Associate Program, Information Technology Rotated through IT departments to increase understanding and awareness of various roles and responsibilities Developed leadership skills through workshops and networking opportunities Gained in-depth understanding of operating large world-class resort destinations
Jul 2012Jun 2013

Software Developer & Integrator, IT Project Delivery

USAA
  • Develop understanding of requirements and coding skills to develop web and mobile applications Work with tenured peers to gain understanding of systems and processes
  • Participate in various project meetings in a collaborative team environment
  • Completed a 4-week Java training class
Jan 2012May 2012

Student Supervisor, IT Help Central

Texas Tech University
  • Ensure efficient operations throughout the service desk call center
  • Provide high level support for issues requiring escalation
  • Provide call center statistics and incident reporting to upper level management
Nov 2010May 2012

Quality Supervisor, IT Help Central

Texas Tech Universiy
  • Monitor emails and customer calls to ensure quality customer service
  • Provide quality evaluation reporting to management to assist with coaching and strategy
  • Assist in defining and coordinating quality assessment procedures
Sep 2010Jan 2012

Student Technician, IT Help Central

Texas Tech University
  • Given increased responsibility and security access for troubleshooting escalated issues
  • Support management of IT Help Central in daily operations
May 2011Aug 2011

PC Training Intern, MGM Resorts University

MGM Resorts International
  • Assisted with various projects in the corporate training department
  • Began developing a library self-check database/application
Sep 2009Sep 2010

Student Analyst, IT Help Central

Texas Tech University
  • Troubleshoot customer issues by phone to determine root cause and best solution
  • Provide thorough documentation and escalate issues to proper departments as needed

Education

Aug 2008May 2012

B.B.A. Management Information Systems

Texas Tech University
  • Overall GPA: 3.38 / Major GPA: 3.89
  • Studied Abroad at TTU Center in Seville, Spain (May 2010 – June 2010)

Skills

Project Management
College Recruiting
Service Desk Systems