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Work experience

Jul 2006Present


Bank of America Merrill Lynch

Broad range of responsibilites including: maintaining inventory, general server support, server builds, server decommissioning, designing deploying and documenting systems, operational risk management, system backups, disaster recovery planning, working on delivering infrastructure projects and supporting systems in production.  Windows 2003 & Windows 2008 R2 Server OS.Proactive maintenance of server hardware and applications. Set-up of monitoring infrastructures for SLA management.Provide and maintain technical documentation.Identification and remediation of Single Point of Failures for critical applications.Review, update, implement and test the Disaster Recovery (DR) plan for the Server environment.Respond to and resolve incidents referred by the service desk, measuring and monitoring output to ensure quality and services levels are met and improved.Providing in-depth troubleshooting, resolution and root cause analysis of complex desktop incidents and requests/work orders.Ownership of all user problems through to completion Self-identifying and actively escalating issuesAssisting with other system related activities (Moves and Changes, installs, queries and requests). Ability to work closely with a diverse team of IT professionals in a multi-national, multi-disciplined and geographically distributed environment. Participation in on-call rota to deliver 24x7 services.Remote administration software Ownership of problem trending and tracking activities - Proactive problem prevention Strengthening 3rd party vendor relationships to improve availability Development and tracking of Service Level Agreements / Operating Level Agreements.Assist development of monthly metric reporting and Service Improvement Plans (SIP).- Utility Services & Domain Services- Orc CameronFIX Engine, IIS, IPSEC, SSL, bluecoat proxy, SMTP, FTP, SFTP, VPN connectivity, multi-site load balancing and failover, DFS.- Desktop and application virtualisation technologies

Feb 2006Jul 2006

IT Consultant


Contract with Computer Futures Solutions based on-site at Elan Pharmaceuticals (NYSE:ELN), Athlone ( for Hibernia Computer Services. Hibernia Computer Services and Evros merged in 2008 to form HiberniaEvros.

- Ensuring fulfillment of standard processes, policies and procedures.- Performance metric and monitoring tools- Configuration management and security patching

- Symantec Netbackup administration

Jun 2004Feb 2006

Senior Systems Administrator


Elan IT run Contract based on-site at MBNA Carrick-on-Shannon for BT Ireland and Hewlett Packard (HP).

- Desktop Support of 1000+ workstations

- Application deployment

- Windows 2000 System administration

- Migration to Windows XP

- Migration to Exchange 2000

Jan 2000Jun 2004

IT Administrator

Parc Group

Delivering consistent quality end user products and services to users in SLA. Products and services included but were not limited to hardware (i.e. desktops, laptops, blackberry) software (i.e. OS, applications), and user account operations (i.e. account and mailbox creations, folder creation and permissioning).

- Citrix Server Administration.- Oracle database support.



An IT versatilist used to working on multidisciplinary assignments requiring technical specialisation and business competence to design and implement technology solutions to address real business issues and produce long-term growth and value.  Optimisation and delivery of new application hosting platforms demanded by business initiatives, resilient against component failures of hardware, software and network crashes including participating in infrastructure design, review, and approval processes. Core Infrastructure design and implementation to specification, on time and on budget. Core Infrastructure and Service Management. Advanced knowledge Windows Server & desktop operating systems. Commodity computing. Systems Automation. MS Office, Sharepoint. Datacentre (Server Virtualisation and Consolidation, Storage). NetBackup support on Windows platform. Rapid provisioning, support and maintainence of servers. High availability, data replication, disaster recovery.  Good understanding of virtualisation concepts and products. Effective at communicating project or system issues with senior management including remediation plans as well as mentoring team members to improve services provided.  I Apply statistical methodologies to the review and analysis of operational data. Simplification of technology operations, enabling better operational risk management and responsiveness to business challenges. Leveraging relationships with the technology ecosystem to help make better and more informed decisions to solve business challenges.  Liasing with application vendors to implement changes.  I havd an application-centric view of operations. I stay focused on goals, listen to the views of others and remain flexible. I take pride in everything I deliver and always aim to exceed expectations. - Excellent troubleshooting and communication skills - Ability and willingness to produce documentation - Deep and broad end user computing experience.- Working knowledge of the key concepts of ITIL.- Working knowledge of networking (including LAN/WAN, TCP/IP) to CCNA level. - Ability to work in a process driven environment, work independently, multi-task effectively, and be successful in a team environment.-Working in a consulting role with clients and IT partners to provide subject matter expertise as needed for various initiatives. - Solution Architect, Business Process Innovation


Infrastructure as code, Cisco Systems Unified Computing System (UCS), Vblock infrastructure, Virtualisation Technologies, Virtual Desktop Infrastructure (VDI), Effectively utilising clouds, *aaS (Everything as a Service) cloud.

NetApp networked attached storage (NAS), Microsoft Exchange, SharePoint, SQL Server. Unified Communications. Ubuntu.  iSCSI SANs, Google Apps Premier Edition. Project management, open-source software.


Cisco Certified Network Administrator (CCNA)


MCP Windows Vista


Citrix Certified Administrator (CNA)


Oracle Certified DBA 8i


Novell CNE


MCSE Windows NT 4