Printing tool Download PDF

Highly motivated and driven internal candidate seeking a challenging career utilizing specialized customer service skills.  Strengths include extensive experience interacting with the general public, exceptional attention to detail, a natural aptitude for technology and learning, a high degree of personal initiative, a flexible schedule, and the ability to work well in demanding situations.

Work experience

may 2016present

Audiology Health Technician

VA Northern Indiana Health Care System

The Marion VA Audiology clinic is an extremely busy open access walk-in clinic, requiring staff members to constantly adapt to ever changing demands.

Constantly evaluates and prioritizes numerous tasks to accomplish the mission to serve our veterans, regardless of limited time and personnel.

Leverages general knowledge of the prosthetic system and how operate equipment for amplification purposes.

Counsels patients in regards to hearing aid care, appointment scheduling process, and other general Audiology information.

Performs a multitude of clerical and office duties to include answering incoming calls, returning patient calls, scheduling, entry of work orders, primary MHV point of contact, accepting and processing incoming mail.

Jan 2016may 2016


VA Northern Indiana Health Care System

Administratively supports six services within Clinical Support Services, including Audiology, Dental, Radiology, Laboratory, Pharmacy, and Extended Care & Rehabilitation.

Draws on years of specialized customer service skills to excel in interpersonal relations and communication with both internal and external customers.

Recognized by ACOS/CSS with Certificate of Commitment in appreciation for outstanding efforts supporting healthcare provided to Veterans in the Marion Audiology Clinic.

Jul 2015Nov 2015

At Home Technical Advisor


Provided technical phone support for a variety of Apple products, primarily the iPhone and iPad.

Applied natural aptitude for technology in guiding customers through complicated, step-by-step troubleshooting processes.

Utilized ability to manage multiple PC applications at one time, while engaging customers and staying on task.

Capitalized on multitasking expertise while retaining meticulous attention to detail.

Carefully reviewed customer eligibility for support as determined by Xerox policies.

Mar 2011Nov 2013

Personal Banker / Sales and Service Specialist

Bank of America

Established and deepened relationships with new and existing customers.

Provided specially tailored support and services based on the changing needs of customers.

Provided customers with exemplary service through the application of effective listening and targeted questions.

Skilled in defusing difficult situations through a professional and empathetic approach.

Unwavering attention to detail required in all job duties while performing multiple tasks simultaneously and maintaining the ability to prioritize accordingly.

Mar 2006Mar 2011

Customer Service Rep / Professional Teller

Bank of America

Applied excellent attention to detail in all customer transactions and cash handling duties.

Provided superior telephone service for all aspects of their banking relationship.

Applied effective listening and questioning to assist customer service needs.

Jul 1999May 2005


United States Air Force

Conducted weather operations in a centralized, 24-hour weather operations center responsible for an 8-state, 360K square mile area of the southeastern United States.

Provided 24-hour weather support and resource protection for local government and civilian assets valued in the billions of dollars in high stress situations.

Leveraged technical skills to manage and utilize a large variety of office systems and software.



Bachelor of Science in Business (in progress)

University of Phoenix

97 of 120 Credits needed for completion


General Science

Community College of the Air Force

CCAF credit for Meteorology Technical School and upgrade training

Additional information

Software experience: MAXIMO, VISTA, CPRS, ROES, ICB, and other VA systems.

PC building enthusiast with experience troubleshooting hardware and software.  Skilled typist able to maintain 65wmp. Very high technical aptitude and abundant experience with Windows operating systems and Microsoft Office.