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Highly motivated and driven internal candidate seeking a challenging career utilizing specialized customer service skills.  Strengths include extensive experience interacting with the general public, exceptional attention to detail, a high degree of personal initiative, a flexible schedule, and the ability to work well in demanding situations.

Work experience

Jan 2016Present


VA Northern Indiana Health Care System

Administratively supports six services within Clinical Support Services, including Audiology, Dental, Radiology, Laboratory, Pharmacy, and Extended Care & Rehabilitation.

Support duties cover a wide range of tasks such as ensuring adherence to encounters and consults policies, tracking critical training for personnel, monitoring medical equipment, placing work orders, preparing staff meeting minutes, tracking completion of mid term/final evaluations, assisting with position management via monitoring of open positions and submission of Recruitment 52s to initiate the hiring process, and much more.

Leverages broad and growing knowledge of many disparate areas of the facility to smooth clinic operations.

Draws on years of specialized customer service skills to excel in interpersonal relations and communication with both internal and external customers.

Recognized by ACOS/CSS with Certificate of Commitment in appreciation for outstanding efforts supporting healthcare provided to Veterans in the Marion Audiology Clinic.

Provides direct coverage for currently vacant Audiology Health Technician position, and via on the job volunteer training, performs the following functions:

  1. Reviews and processes all incoming and outgoing mail, to include certification of working stock as well as new and repaired hearing aids via the use of the computerized supply system, including the proper security of the system.
  2. Makes and receives calls for appointment scheduling and appointment reminders.
  3. Keeping waits and delays within guidelines by utilizing the no-show call listing.
  4. Processes and protects confidential patient information, both in print and digital mediums.
  5. Interacts with patients in varying emotional situations and prepares patients for the Audiologists.
  6. Demonstrates familiarity with the auditory system and the general anatomy of the ear as well as pertinent medical terminology.
  7. Determines the need for cerumen management.
  8. Demonstrates general knowledge of the prosthetic system and how to operate equipment for amplification purposes and understands proper hearing aid function.
  9. Determines the need for hearing aid repairs.
  10. Cleans and makes minor repairs to hearing aids.
  11. Verifies hearing aid output levels via use of a hearing aid stethoscope.
  12. Counsels patients in regards to hearing aid care, appointment scheduling process, and other general Audiology information.
  13. Documents relevant patient information per guidelines.
  14. Understands and follows standard operating procedures for infection control and RME.
  15. Utilizes a high degree of independent action to ensure the efficient operation of the Audiology clinic.
  16. Coordinates with Audiology Supervisor on performance evaluation processing.

Jul 2015Nov 2015

At Home Advisor


Provided technical phone support for a variety of Apple products, primarily the iPhone and iPad.

Utilized ability to manage multiple PC applications at one time, while engaging customers and staying on task.

Capitalized on multitasking expertise while retaining meticulous attention to detail.

Carefully reviewed customer eligibility for support as determined by Xerox policies.

May 2012Nov 2013

Personal Banker

Bank of America

Established and deepened relationships with new and existing customers.

Interacted primarily with the elderly due to location in a retirement community.

Provided specially tailored support and services based on the changing needs of elderly customers.

Unwavering attention to detail required in all job duties while performing multiple tasks simultaneously and maintaining the ability to prioritize accordingly.

Completed detailed research on financial records and processes which adhere to a strict set of policies and legal regulations.

Mar 2011May 2012

Sales and Service Specialist

Bank of America

Acted as primary point of contact for customers and determined the most appropriate channel of support.

Expert at researching complex records and regulatory standards.

Provided customers with exemplary service through the application of effective listening and targeted questions.

Skilled in defusing difficult situations through a professional and empathetic approach.

Mar 2006Mar 2011

Customer Service Rep / Professional Teller

Bank of America

Applied excellent attention to detail in all customer transactions and cash handling duties.

Performed duties which required constant multitasking and use of specialized software to input financial transactions.

Developed skill in careful management of time while working a dynamic environment.

Provided superior telephone service for all aspects of their banking relationship.

Applied effective listening and questioning to assist customer service needs.

Regularly mentored colleagues to deliver superior customer service standards.

Jul 1999May 2005

Meteorology Center Technician

United States Air Force

Conducted weather operations in a centralized, 24-hour weather operations center responsible for an 8-state, 360K square mile area of the southeastern United States.

Provided 24-hour weather support and resource protection for local government and civilian assets valued in the billions of dollars in high stress situations.

Leveraged technical skills to manage and utilize a large variety of office systems and software.



Bachelor of Science in Business (in progress)

university of phoenix

97 of 120 Credits needed for completion


General Science

Community college of the air force

CCAF credit for Meteorology Technical School and upgrade training

Additional information

Specialized software experience: VISTA, CPRS, ROES, ICB INSURANCE BUFFER

Experience cleaning, maintaining, changing batteries/filters, and making minor repairs on grandfather's hearing aids.

Skilled typist able to maintain 65wmp. Very high technical aptitude and abundant experience with Windows operating systems and Microsoft Office. Gifted learner with ability to adapt to many new situations and changes. Talented at providing both good news and difficult information to customers. Valuable team player with a strong work ethic and work attendance.