VA Northern Indiana Health Care System
Administratively supports six services within Clinical Support Services, including Audiology, Dental, Radiology, Laboratory, Pharmacy, and Extended Care & Rehabilitation.
Support duties cover a wide range of tasks such as ensuring adherence to encounters and consults policies, tracking critical training for personnel, monitoring medical equipment, placing work orders, preparing staff meeting minutes, tracking completion of mid term/final evaluations, assisting with position management via monitoring of open positions and submission of Recruitment 52s to initiate the hiring process, and much more.
Leverages broad and growing knowledge of many disparate areas of the facility to smooth clinic operations.
Draws on years of specialized customer service skills to excel in interpersonal relations and communication with both internal and external customers.
Recognized by ACOS/CSS with Certificate of Commitment in appreciation for outstanding efforts supporting healthcare provided to Veterans in the Marion Audiology Clinic.
Provides direct coverage for currently vacant Audiology Health Technician position, and via on the job volunteer training, performs the following functions:
- Reviews and processes all incoming and outgoing mail, to include certification of working stock as well as new and repaired hearing aids via the use of the computerized supply system, including the proper security of the system.
- Makes and receives calls for appointment scheduling and appointment reminders.
- Keeping waits and delays within guidelines by utilizing the no-show call listing.
- Processes and protects confidential patient information, both in print and digital mediums.
- Interacts with patients in varying emotional situations and prepares patients for the Audiologists.
- Demonstrates familiarity with the auditory system and the general anatomy of the ear as well as pertinent medical terminology.
- Determines the need for cerumen management.
- Demonstrates general knowledge of the prosthetic system and how to operate equipment for amplification purposes and understands proper hearing aid function.
- Determines the need for hearing aid repairs.
- Cleans and makes minor repairs to hearing aids.
- Verifies hearing aid output levels via use of a hearing aid stethoscope.
- Counsels patients in regards to hearing aid care, appointment scheduling process, and other general Audiology information.
- Documents relevant patient information per guidelines.
- Understands and follows standard operating procedures for infection control and RME.
- Utilizes a high degree of independent action to ensure the efficient operation of the Audiology clinic.
- Coordinates with Audiology Supervisor on performance evaluation processing.