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Work History

Platinum Travel Consultant - Tier 2

American Express
Jun 2016Present

As a travel consultant to American Express Platinum and Centurion Travel Service, it's my responsibility to probe our Card Member for what kind of luxury travel they are looking for, and to make customized recommendations surrounding that relationship. This position also involves queuing all itineraries (PNR's) to ourselves as the travel consultants until travel is completed so that if an unexpected change arises (natural disaster, supplier change, etc.), we can resolve the situation before the Card Member even knows a problem has occurred.  This position requires an extreme attention to detail.

Account Supervisor - Tier 4

American Express
Nov 2015Jun 2016

As a member of the Relationship Care Consultant Team, I am the point of contact for both external Card Members requesting escalation assistance and internal assistance for CCP's in the US, Mexico and India. This role involves follow-up, account research and reconciliation, making value-based decisions, and driving the core of Relationship Care both directly to escalated Card Members and through our CCP's requiring guidance. During my downtime between those calls, I work on assisting my colleagues, management and operations desks with various tasks. As one of the few subject matter experts in the office, I am frequently sought out for advice and other assistance going beyond my job's responsibilities.


March 2016: Most accepted and implemented "Process Excellence" submissions at American Express in 2015. Cost savings to the company as of March, 2016 ~$1.4M.

May 2016: Detected, alerted the appropriate security teams of a widespread fraud event and got the source shut down before the fraud units reopened the next day saving potentially hundreds-of-thousands of dollars in losses and even more in brand damage.

Customer Care Professional - Tier 1

American Express
Aug 2013Nov 2015

As a CCP, it is my responsibility to address all inbound and follow-up outbound customer inquiries I receive regarding all aspects of their accounts. This includes general account management, credit and fraud inquiries and investigations, or investigating and correcting possible American Express errors. As a CCP, I am the Card Member's point of contact until their issue has been resolved to 100% satisfaction - even if that means monitoring a potential issue over a period of time.

Administration - VIRTUAL PRESENCE

Pepsi-Cola of Central New England
Apr 20042016

This is my family's business - I've done really every job to learn how they were all performed and how the different positions and departments worked together to make the company function. I've done everything from reception to sales management to creating our on-line services and acting as an executive-level customer relations ensuring absolute resolution to escalated or persistent matters. I'm currently in the process of building out our online ordering, billing and payment platforms.


Bachelors, Business Administration

Broward College

This degree is in-progress and is expected to be finished in 2017. This degree has taken longer than average due to school transfers from multiple relocations and time previously taken off to focus on my career at American Express.

High School Diploma

Wachusett Regional High School